Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.
Manages multiple teams or one large team, typically consisting of Quality Control Specialists, Quality Monitors, or entry level Quality Assurance Analysts. Responsible for quality assessment for a specific focus of the business or a segment of the overall quality program, including monitoring methodology, quality scorecards, and reporting. Is actively involved in daily operations or provides oversight through subordinate managers. Ensures standards are created and maintained, and collaborates on or creates approaches and plans to correct problems. Advises subordinates on complex issues and problems where expertise is required to interpret and administer policies, guidelines or processes. Identifies deficiencies and recommends corrective measures.
Duties may also include:
+ Identifying and providing input regarding quality program design, performance, trends, innovations, or necessary changes to improve quality or service levels.
+ May also provide input into the development of service level agreements.
+ Ensures effective communication and adherence to company and unit policies, procedures and practices. Makes employment decisions and set performance standards.
+ Ensures guidance and feedback loop occurs to correct performance.
+ Trains and coaches staff; writes and conducts performance evaluations.
+ Performs analyses on budget, products, processes, or programs as necessary.
+ Establishes root cause and develops cogent and comprehensive reports and recommendations. Participates in or provide analysis of special projects as assigned.
+ May occasionally represent the department on broader initiatives.
+ Manage work flow including reviewing and responding to questions about specific QA reviews.
Responsible for developing, monitoring, and successful execution of monthly quality review plans, as well as communicating quality results to operation leaders. Partnership and collaboration with internal functional departments and correspondents to resolve complex issues within department service level goals. Continual analysis of workflow processes to identify and initiate changes necessary to improve the unit's efficiency, reduce unit repeat contacts, and improve the customer experience by focusing on quality, workflow, and process initiatives. Recommend and make decision on personnel related matters including performance. Develop and motivate team members to achieve individual, team, and department goals. Represent FCM Quality Control.
**Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
+ Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them
+ Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks
+ 3+ years of experience in one or a combination of the following: financial services, fraud, or investigations; or AA/AS degree or higher and 2+ years of the experience listed above
+ 1+ year of leadership or management experience
+ Excellent verbal, written, and interpersonal communication skills
+ Ability to interact with all levels of an organization
+ 2+ years of leadership experience
+ 2+ years of risk and regulatory compliance experience
+ Quality assurance experience
+ Experience identifying inefficiencies, finding opportunities to streamline business processes, and implementing change
+ Experience meeting high production and quality standards in a fast paced, development and production support environment
+ Ability to simultaneously lead multiple projects
+ Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
+ Ability to assess issues, make quick decisions, implement solutions, and influence change
+ Strong organizational, multi-tasking, and prioritizing skills
+ Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
+ Knowledge and understanding of audit, regulatory compliance, or risk management
+ Knowledge and understanding of claims processing: Visa rules and regulations, regulation E, NACHA rules and regulations
+ Knowledge and understanding of regulatory compliance requirements surrounding Regulation Z
**AZ-Chandler:** 2850 S Price Road - Chandler, AZ
**NC-Charlotte:** 1525 W Wt Harris Blvd - Charlotte, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.
**Company:** Wells Fargo
**Req Number:** 5566551-1
**Updated:** 2021-03-04 01:19:54.948 UTC