Government & Public Administration

Tax Examiners and Collectors, and Revenue Agents

Determine tax liability or collect taxes from individuals or business firms according to prescribed laws and regulations.

A Day In The Life

Government & Public Administration Industry

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Salary Breakdown

Tax Examiners and Collectors, and Revenue Agents

Average

$77,260

ANNUAL

$37.14

HOURLY

Entry Level

$46,590

ANNUAL

$22.40

HOURLY

Mid Level

$75,210

ANNUAL

$36.16

HOURLY

Expert Level

$111,360

ANNUAL

$53.54

HOURLY


Current Available & Projected Jobs

Tax Examiners and Collectors, and Revenue Agents

29

Current Available Jobs

770

Projected job openings through 2030


Sample Career Roadmap

Tax Examiners and Collectors, and Revenue Agents

Supporting Certifications

Degree Recommendations


 Pima Community College

 Estrella Mountain Community College
 Northern Arizona University

 University of Arizona

 University of Arizona


Top Expected Tasks

Tax Examiners and Collectors, and Revenue Agents


Knowledge, Skills & Abilities

Tax Examiners and Collectors, and Revenue Agents

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Mathematics

KNOWLEDGE

Administrative

KNOWLEDGE

Law and Government

SKILL

Active Listening

SKILL

Reading Comprehension

SKILL

Speaking

SKILL

Critical Thinking

SKILL

Active Learning

ABILITY

Deductive Reasoning

ABILITY

Inductive Reasoning

ABILITY

Information Ordering

ABILITY

Oral Comprehension

ABILITY

Oral Expression


Job Opportunities

Tax Examiners and Collectors, and Revenue Agents

  • Collections Specialist
    OneMain Financial    Tempe, AZ 85282
     Posted about 7 hours    

    **Collections Specialist**

    At OneMain, Collections Specialists contact customers to help them fulfill their financial obligations by arranging for repayment or settlement of account balances and offering appropriate products or services. Our work focuses on our existing customers with long-term relationships with us. This role will span servicing and collections of personal loans and credit cards. Collection Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.

    **In the Role:**

    + Help customers with all financial servicing needs through inbound and outbound contact.

    + Work with our clients in a consultative manner, following all applicable laws, policies, and procedures

    + Negotiate with customers to resolve account matters

    + Maintain and note all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collecting and servicing accounts

    + Investigate, research, and track consumer information using online skip-tracing tools

    + Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets

    + Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

    **Requirements**

    + High School Diploma or GED

    **Preferred**

    + Sales, customer service or collections experience in retail, call center, or business-to-business environments is highly preferred

    + Active listening and communication

    + Skilled at achieving and exceeding goals

    + Ability to thrive in a fast-paced team environment

    + Bilingual: Spanish

    **Work Schedule:**

    The average work week has three days during standard business hours and up to two late nights (up to 8p). The schedule includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.

    **Who we Are**

    OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

    Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

    Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

    + Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

    + Up to 4% matching 401(k)

    + Employee Stock Purchase Plan (10% share discount)

    + Tuition reimbursement

    + Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)

    + Paid sick leave as determined by state or local ordinance, prorated based on start date

    + Paid holidays (7 days per year, based on start date)

    + Paid volunteer time (3 days per year, prorated based on start date)

    **Key Word Tags**

    Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

    OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.


    Employment Type

    Full Time

  • Customer Service in Collections Specialist - Starting at $19.50/hourly (Hybrid)
    Citigroup    Tucson, AZ 85702
     Posted about 7 hours    

    The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

    **Responsibilities:**

    + Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems, such as skip tracing, to develop external contacts. Shares knowledge with less experienced collectors. Has increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies. Works under general supervision and established procedures. May support a range of products services. Applies detailed knowledge of a wide range of specialized administrative technical skills; and most of the impact is related to the accuracy of tasks performed. Understands how duties relate integrate with others in the team unit.

    + Increase the Recovery of the past due portfolio of the different collection portfolios

    + Comply with the goals and parameters of the established operational process

    + Ensure compliance with quality objectives and compliance with institutional policies

    + Provide the telephone collection service to the client

    + Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

    + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    **Qualifications:**

    + work under pressure Decision making Problem solving Negotiation

    + client needs or organizational issues while remaining focused, frustration tolerance

    + 1 year experience

    **Education:**

    + High School diploma or equivalent

    \#customersupport

    ------------------------------------------------------

    **Job Family Group:**

    Operations - Collections Default

    ------------------------------------------------------

    **Job Family:**

    Core Collections

    ------------------------------------------------------

    **Time Type:**

    Full time

    ------------------------------------------------------

    **Primary Location:**

    Tucson Arizona United States

    ------------------------------------------------------

    **Primary Location Full Time Salary Range:**

    $40,560.00 - $53,600.00

    In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

    ------------------------------------------------------

    **Anticipated Posting Close Date:**

    Apr 04, 2024

    ------------------------------------------------------

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

    View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

    View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

    View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

    Citi is an equal opportunity and affirmative action employer.

    Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


    Employment Type

    Full Time

  • Billing & Collections Specialist
    Hospice of the Valley    Phoenix, AZ 85067
     Posted 1 day    

    **_Join Arizona’s largest, most prominent not-for-profit hospice, serving the valley since 1977._**

    Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility, and the privilege of doing meaningful, rewarding work.

    **Benefits:**

    + Supportive work environment with a culture of caring for patients and one another.

    + Competitive wages and excellent benefit program.

    + Generous Paid Time Off.

    + Flexible schedules for work/life balance

    **Position Profile**

    This role completes billing and collections for hospice and palliative care. Functions include billing, collections, statements, refunds, and accounts receivable maintenance.

    **Responsibilities**

    + Performs preliminary work in preparation for billing.

    + Bills assigned payers and programs.

    + Assures timely collection of unpaid accounts receivable from assigned payors.

    + Maintains accurate accounts receivable data in EMR.

    + Communicates with internal and external customers in a professional and timely manner.

    + Maintains professional knowledge and enhances professional skills.

    + Strong attention to detail.

    + Professional and compassionate communication and listening skills.

    + Well-developed organizational skills

    + Ability to adapt to changing priorities.

    + Collaborative team skills.

    + Adheres to high standards of personal and professional conduct.

    **Minimum Qualifications**

    + High school diploma or GED certificate.

    + Minimum three-year healthcare billing and collections experience.

    Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V


    Employment Type

    Full Time

  • Patient Accounts Representative Collections (Remote-Bi-Lingual)
    Fresenius Medical Center    Chandler, AZ 85286
     Posted 1 day    

    **POSITION FEATURES:**

    Must be Bi-Lingual - Spanish / English

    PURPOSE AND SCOPE:

    The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Account Representative - Collections ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

    PRINCIPAL DUTIES AND RESPONSIBILITIES:

    + Under general supervision, identify and resolve routine outstanding claims.

    + Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.

    + Assist in the resolution of outstanding payments from past due accounts.

    + Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.

    + Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.

    + May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.

    + May mentor other staff as applicable.

    + Assist with various projects as assigned by direct supervisor.

    Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

    PHYSICAL DEMANDS AND WORKING CONDITIONS:

    The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Occasionally lift and/or move up to 50 pounds.

    EDUCATION:

    + High School Diploma required

    EXPERIENCE AND REQUIRED SKILLS:

    + 1 - 2 years' related experience.

    + General computer skills with working knowledge of word processing, spreadsheet, and email applications.

    + Detail oriented with good analytical and organizational skills.

    + Good interpersonal skills with the ability to work cohesively within a team environment.

    + Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

    EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

    **Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.**


    Employment Type

    Full Time

  • key account representative
    Sysco    Tolleson, AZ 85353
     Posted 2 days    

    Company:

    US0049 Sysco Arizona (Division of USA I)

    Zip Code:

    85353

    Minimum Level of Education:

    High School or Equivalent

    Minimum Years of Experience:

    1 Year

    Employment Type:

    Full Time

    Travel Percentage:

    Up to 25%

    COMPENSATION INFORMATION:

    The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

    Position Summary:

    This is a sales position responsible for promoting the company's products and services and building relationships with new and existing high influence Local Contract Customer accounts. The primary focus is to help Sysco customers succeed while achieving sales and profit goals established by the company. This role is a hybrid position requiring the skillsets of both a Marketing Associate and Account Executive. It is aimed at handling accounts that should be managed inside but are higher touch than business traditionally managed by an Account Executive.

    RESPONSIBILITIES:

    + Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory

    + Research customer business needs and develops a mix of products and services to meet these needs

    + Evaluate market trends and recommend products to customers based on business needs and goals

    + Offer value-added services to Customers as needed to help support growth and customer loyalty

    + Be informed of market conditions, product innovations, competitor products, prices, and sales

    + Share information and knowledge with customers as part of a value-added service

    + Answer customer's questions about products, prices, availability, and product uses

    + Provide product information and practical training to customer personnel

    + Manage deliveries to the routing schedule published by the transportation department

    + Troubleshoot any problems that occur during the order process (i.e.: out of stocks, special order, low inventory)

    + Participate in ongoing training sessions

    + Participate in company functions, customer visits, and customer events

    + Attends and participates in general sales and district meetings

    + Review and analyze daily and weekly reports such as special order requests, customer bid files, and sales/gross profit margin data

    + Actively utilizes Sysco proprietary CRM tool for planning and forecasting for sales growth and maintaining updated customer files and profiles

    + Utilize Sysco business tools such as menu analysis and online sale tracking and communications

    + Perform administrative duties, such as maintaining sales records, processing credits and pick up request, prepare sales quotes and menu suggestions and filing reports

    + Understand Customer contracts and track compliance mutually

    + Track expiring contracts and participate in the building of a new Master Distribution Agreement

    + Communicate effectively with other Sysco Operating Companies & Specialty Companies servicing Customers to maximize Customer experience (i.e. new location openings, order guide changes, limited time offers, etc.)

    + Other duties as may be assigned

    QUALIFICATIONS:

    Minimum Requirements:

    + High school diploma or GED required

    + 1 to 5 years of business to business sales experience or food service management experience

    Preferred Requirements:

    + Bachelor's degree in a related field

    + 5+ years foodservice sales and/or restaurant management

    Abilities and Skills:

    + Ability to have and demonstrate basic business and restaurant operations acumen to manage Customers with multiple units

    + Ability to influence key stakeholders across Operating Companies servicing Customers

    + Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures

    + Ability to understand and interpret customer concerns

    + Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth

    + Ability to properly plan and execute business plans

    + Demonstrated skills in the area of consultative selling, prospecting, networking, and negotiations

    + Ability to effectively present information and products to customers

    + Excellent organizational and project management skills

    + Ability to express information in terms of profit and loss, food cost and expense ratio

    + Ability to solve practical problems

    + Knowledge of Microsoft spreadsheet word processing software

    + Capable of working with peers and associates from other departments

    + Ability to prioritize and multi-task

    + Proactive, self-directed, with the ability to structure a weekly schedule to be successful

    + To be successful in this position, the individual performing the duties must successfully demonstrate all the individual Framework competencies of this position

    Physical Demands:

    + The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

    + While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

    + This positions will require regular travel utilizing personal vehicle and may result in longs periods of sitting.

    Work Environment:

    + The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

    + Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

    + If working remote, must have required software to ensure timely communications and have a dedicated workspace free of any distractions and participate in conference calls in a business-friendly environment.

    + The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    + Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

    + The noise level in the work environment is usually moderate.

    + This position may require evening and weekend work depending on customer needs

    NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.

    Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.

    BENEFITS INFORMATION:

    For information on Sysco's Benefits, please visit https://SyscoBenefits.com

    OVERVIEW:

    Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

    We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

    AFFIRMATIVE ACTION STATEMENT:

    Applicants must be currently authorized to work in the United States.

    We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

    This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.


    Employment Type

    Full Time

  • Medical Insurance Collections Specialist (REMOTE)
    Aveanna    Chandler, AZ 85286
     Posted 2 days    

    Medical Insurance Collections Specialist (REMOTE)

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    Job Details

    Requisition #:

    195056

    Location:

    Chandler, AZ 85286

    Category:

    Medical Billing/Collections

    Salary:

    $19.00 - $22.00 per hour

    Position Details

    Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.

    At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.

    Position Overview

    The Collections Specialist is responsible for following up with invoices that have been sent to payers but have not yet been paid. This individual is also responsible for researching denials and converting them.

    The starting pay for our Collections team is $19.00 per hour. In addition to compensation, our full-time employees are eligible to receive the following competitive benefit package including Health, Dental, Vision, and Life insurance options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity!

    **Must have Medical Collections Experience to be Considered**

    Essential Job Functions

    • Process at least 5 claims per hour

    • Manage a portfolio of payers, ensuring collections, aging and denials are being processed in a timely fashion

    • Assist with billing efforts by eliminating denials and keeping payer rules up to date

    • Perform month end reconciliation; assisting other departments as needed

    • Meet daily, monthly and quarterly collection goals set by management

    • Ensure work being performed meets internal and external compliance requirements

    Requirements

    • High school diploma or GED required

    • Minimum of 2 years related experience in Medical Insurance Collections; healthcare, medical office, customer service required

    • Proficient in Microsoft suite of products including Outlook, Word and Excel

    • Strong basic math and accounting skills

    • Proven ability to manage in a high call volume environment with accuracy and efficiency

    Other Skills/Abilities

    • Must be able to adhere to confidentiality standards and professional boundaries at all times

    • Attention to detail

    • Time Management

    • Ability to remain calm and professional in stressful situations

    • Strong commitment to excellence

    • Quick-thinking and astute decision making skills

    • Effective problem-solving and conflict resolution

    • Excellent organization and communication skills

    *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

    Notice for Job Applicants Residing in California (https://www.aveanna.com/CCPANotice.html)

    Apply


    Employment Type

    Full Time

  • Remote - Collections Specialist - Division
    Republic Services    Phoenix, AZ 85067
     Posted 5 days    

    **Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.**

    **We are Sustainability in Action — our promise to be environmentally responsible and to help our customers be environmentally responsible too.**

    **Why choose** **Republic?**

    **Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.**

    **As a company, we are proud of our values and encourage those who share in our aspirations to join our team:**

    + We protect our colleagues and communities through safe practices everywhere, every day.

    + We are committed to serving our customers and communities by going above and beyond to exceed expectations.

    + We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.

    + We are driven to deliver results in the right way.

    + We encourage a human centered culture that honors the unique potential and dignity of every person.

    **POSITION SUMMARY:** With general direction and working within established guidelines and limits of approval, the Collections Specialist – Division performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts.

    **PRINCIPAL RESPONSIBILITIES:**

    + Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status.

    + Completes system assigned tasks within the designated timeframes.

    + Reconciles and applies customer payments posted on account.

    + Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion.

    + Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.

    + Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.

    + Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.

    + Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.

    + Accurately and concisely documents actions taken on assigned accounts with the system application.

    + Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership.

    + Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.

    + Performs other job-related duties as assigned or apparent

    **PREFERRED QUALIFICATIONS:**

    + A thorough knowledge and understanding of collections transactions and processes.

    **MINIMUM QUALIFICATIONS:**

    + 2 years of collections or relevant experience required.

    **Rewarding Compensation and Benefits**

    Eligible employees can elect to participate in:

    • Comprehensive medical benefits coverage, dental plans and vision coverage.

    • Health care and dependent care spending accounts.

    • Short- and long-term disability.

    • Life insurance and accidental death & dismemberment insurance.

    • Employee and Family Assistance Program (EAP).

    • Employee discount programs.

    • Retirement plan with a generous company match.

    • Employee Stock Purchase Plan (ESPP).

    _The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._

    EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.


    Employment Type

    Full Time

  • 22-24/HR-COLLECTION SPECIALIST-HIRING NOW
    Aston Carter    Phoenix, AZ 85067
     Posted 6 days    

    Description:

    • This individual will provide support and coordination to the billing function of our Accounts Receivable team

    • Managed large book of accounts by collecting on past due balances, providing invoices upon customer request and resolving invoice disputes.

    • Assist customer with tracking all returns and credits

    • The primary focus of this position is to handle/collect on customers past due accounts

    • Collection of accounts that carry high delinquencies

    • Carries a portfolio of accounts between 1,000 - 4,000 customers

    • Collection of accounts that carry a balance of less than $10,000

    • Using Get Paid, follows a pre-defined strategy, emailing or calling customers as necessary

    • Replies to customers with a sense of urgency and high customer service level

    Additional Skills & Qualifications:

    •Experience with collecting on large accounts

    •Must be comfortable being on phones and doing B2B collections

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

    Diversity, Equity & Inclusion

    At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

    + Hiring diverse talent

    + Maintaining an inclusive environment through persistent self-reflection

    + Building a culture of care, engagement, and recognition with clear outcomes

    + Ensuring growth opportunities for our people

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.


    Employment Type

    Full Time

  • Accounts Receivable Collections Specialist
    Kelly Services    Phoenix, AZ 85067
     Posted 9 days    

    **For those who want to keep growing, learning, and evolving.** We at Kelly® hear you, and we’re here for you! We’re seeking an **Accounts Receivable Specialist** to work at a premier client in Phoenix, AZ. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

    **Pay Range:** $23-$25 per hour depending upon experience

    **Why you should apply to be an Accounts Receivable Specialist:**

    + Hybrid schedule - in office 2-3 days a week

    + Gain valuable experience working for a well-established national company supporting the accounts receivable team

    **What’s a typical day as an Accounts Receivable Specialist? You’ll be:**

    + Reconciling vendor accounts by pulling payment and invoice data from different systems and using Excel to reconcile

    + This process will help determine whether to collect, write off, apply payments, or settle with vendors

    + Conducting business-to-business collections through email, phone calls, and Teams meetings with vendors

    + Handling cash applications, either manually or through Excel uploads, and understanding remittance

    + Assisting with other ad hoc accounting and accounts receivable projects as needed

    **This job might be an outstanding fit if you:**

    + Have a basic understanding of accounting, analytics, and accounts receivable collections

    + Have previous experience in business-to-business collections

    + Possess strong Excel skills, including proficiency in V-lookup, X-lookup, and Pivot Tables

    + Are detail-oriented and have excellent communication skills

    **What happens next:**

    Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

    Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be an Accounts Receivable Specialist today!'

    **\#GRACE**

    As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

    With Kelly ® , it all adds up.

    You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

    About Kelly

    Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

    Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
    Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

    Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.


    Employment Type

    Full Time

  • Patient Account Representative (REMOTE)
    Aveanna    Chandler, AZ 85286
     Posted 9 days    

    Patient Account Representative (REMOTE)

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    Job Details

    Requisition #:

    194970

    Location:

    Chandler, AZ 85286

    Category:

    OT

    Salary:

    $17.00 - $19.00 per hour

    Position Details

    Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.

    At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.

    Position Overview

    ThePatient Account Representativeis responsible for ensuring the effective and efficient management of Aveanna Medical Solutions’ Patient Care department.

    The starting pay for our Patient Care team is $17.00 per hour. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity!

    Candidates in the Pacific or Mountain time zones will be prioritized for consideration.

    Essential Job Functions

    • Ensure all recurring is completed timely, minimizing delays in patient order delivery

    • Ensures work being performed meets internal and external compliance requirements

    • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

    • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action

    • Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.

    • Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.

    • Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.

    • Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.

    • Upon employment, all employees are required to fully comply with Company’s policies and procedures.

    Requirements

    • High school graduate

    • Education or experience equivalent to a bachelor’s degree in related field highly preferred

    • A minimum of 2 years proven experience in managing customer service or equivalent teams

    • Proficient in Microsoft suite of products including Outlook, Word and Excel

    Preferences

    • Education or experience equivalent to a bachelor’s degree in related field highly preferred

    • Experience in healthcare preferred; knowledge of insurances a plus

    Other Skills/Abilities

    • Must be able to adhere to confidentiality standards and professional boundaries at all times

    • Attention to detail

    • Time Management

    • Ability to remain calm and professional in stressful situations

    • Strong commitment to excellence

    • Quick-thinking and astute decision making skills

    • Effective problem-solving and conflict resolution

    • Excellent organization and communication skills

    Other Duties

    • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

    Notice for Job Applicants Residing in California (https://www.aveanna.com/CCPANotice.html)

    Apply


    Employment Type

    Full Time


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