Government & Public Administration

Tax Examiners and Collectors, and Revenue Agents

Determine tax liability or collect taxes from individuals or business firms according to prescribed laws and regulations.

A Day In The Life

Government & Public Administration Industry

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Salary Breakdown

Tax Examiners and Collectors, and Revenue Agents

Average

$77,260

ANNUAL

$37.14

HOURLY

Entry Level

$46,590

ANNUAL

$22.40

HOURLY

Mid Level

$75,210

ANNUAL

$36.16

HOURLY

Expert Level

$111,360

ANNUAL

$53.54

HOURLY


Current Available & Projected Jobs

Tax Examiners and Collectors, and Revenue Agents

24

Current Available Jobs

770

Projected job openings through 2030


Sample Career Roadmap

Tax Examiners and Collectors, and Revenue Agents

Supporting Certifications

Degree Recommendations


 Pima Community College

 Estrella Mountain Community College
 Northern Arizona University

 University of Arizona

 University of Arizona


Top Expected Tasks

Tax Examiners and Collectors, and Revenue Agents


Knowledge, Skills & Abilities

Tax Examiners and Collectors, and Revenue Agents

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Mathematics

KNOWLEDGE

Administrative

KNOWLEDGE

Law and Government

SKILL

Active Listening

SKILL

Reading Comprehension

SKILL

Speaking

SKILL

Critical Thinking

SKILL

Active Learning

ABILITY

Deductive Reasoning

ABILITY

Inductive Reasoning

ABILITY

Information Ordering

ABILITY

Oral Comprehension

ABILITY

Oral Expression


Job Opportunities

Tax Examiners and Collectors, and Revenue Agents

  • Accounts Receivable Specialist II
    TERROS, Inc.    Phoenix, AZ 85067
     Posted about 13 hours    

    Overview

    Terros Health is pleased to share an exciting and rewarding opportunity for a Accounts Receivable Specialist II w orking at our Central Avenue location (possibility for remote in Arizona). Reporting to the Revenue Cycle Manager, the ideal individual is flexible, compassionate and professional. The successful individual will possess at least 3+ years medical and/or behavioral billing experience, especially in the area of account and payment reconciliation and at least 3+ years’ experience with medical terminology and using an electronic medical record and billing system.

    Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

    Recently awarded among Arizona’s Most Admired Companies in 2022

    Responsibilities

    Terros Health (http://www.terroshealth.org) is hiring an Accounts Receivable Specialist II at our Central Avenue location in Phoenix, AZ.

    High School Diploma or GED Equivalent

    3+ Years Medical and/or Behavioral Billing Experience

    Full-Time, Employed

    Monday-Friday, 8am-5pm

    ***May Work Remote Full or Part Time - In Arizona***

    No Weekends

    Offering Excellent Salary

    Full Benefits, Including 401K and Generous PTO/PST (4+ weeks)

    Accounts Receivable Specialist II Duties Include:

    + Processing of electronic and paper remits, including the posting of patient portions, denials, adjustments, contractual allowance and recoupments.

    + Reconciles daily reporting from multiple bank accounts to receivable accounts.

    + Accurately posts patient and insurance payor payments to patient accounts timely, calculates and enters contractual adjustments, and patient discounts.

    + Identifies and reports issues, discrepancies, and opportunities for improvement to management.

    + Train and mentor teammates.

    Benefits & Wellness:

    + Multiple medical plans - including a no premium plan for employees and their families

    + Multiple dental plans - including orthodontia

    + Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support

    + 4 Weeks of paid time off in the first year

    + Wellness program

    + Child Care Support Program

    + Pet Insurance

    + Group life and disability insurance

    + Employee Assistance Program for the Whole Family

    + Personal and family mental and physical health access

    + Professional growth & development - including scholarships, clinical supervision, and CEUs

    + Employee perks and discounts

    + Gym memberships

    + Tuition at GCU and University of Phoenix

    + Car rentals

    + Bilingual pay differential

    Apply with your resume atwww.terroshealth.org/careers/

    Qualifications

    + High School diploma or equivalent.

    + 3+ years medical and/or behavioral billing experience, especially in the area of account and payment reconciliation.

    + 3+ years’ experience with medical terminology and using an electronic medical record and billing system.

    + Demonstrated knowledge of HCPC’s, CPT, and diagnosis coding.

    + Intermediate knowledge of Microsoft suite, especially excel functions and tools.

    + Experience interacting with external payers and stakeholders.

    + Experience mentoring and training others on claims and/or coding functions.

    + Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.

    + This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.

    + Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies.

    + Must pass a TB Test.

    Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Job LocationsUS-AZ-Phoenix

    Job ID 2024-9382

    # of Openings 1

    Category Accounting/Finance

    Program Finance

    Weekly Hours 40


    Employment Type

    Full Time

  • Billing and Collections Specialist
    Axiom Care    Phoenix, AZ 85012
     Posted about 19 hours    

    Axiom Care is a fast-paced, rapidly growing substance abuse treatment and sober living housing provider with locations in the Phoenix metro area and Apache Junction. We primarily serve low-income and justice-involved individuals who are seeking to change their life for the better. We achieve this by offering multiple levels of care along with medical services, evidence-based professional counseling, case management, housing assistance, employment assistance, and more.

    Job Summary
    The Medical Billing and Collections Specialist will process insurance claims for medical services rendered and follow claims until paid. The Medical Billing and Collections Specialist will also monitor that all active clients’ utilization management is current and work with the clinical team to ensure clients’ treatment is covered by insurance.

    Duties/Responsibilities
    - Review documentation for accuracy for coding and billing purposes
    - Submit claims and all communications pertaining to the claims being submitted
    - Keep and update active reports for billing and billable items
    -Utilization review (submitting and monitoring prior authorizations)
    - Reviewing denials for reprocessing
    - Posting insurance payments against claims in billing software
    - Verifying eligibility of clients prior to billing
    - Following-up on insurance eligibility for pending enrollments
    - Attends meetings as needed for clearinghouse, billing, provider relations, etc.
    - Perform other duties as assigned by management.

    ---
    Required Skills/Abilities
    - Excellent verbal and written communication skills.
    - Excellent interpersonal and customer service skills.
    - Excellent sales and customer service skills.
    - Excellent organizational skills and attention to detail.
    - Excellent time management skills with a proven ability to meet deadlines.
    - Strong analytical and problem-solving skills.
    - Ability to prioritize tasks and to delegate them when appropriate.
    - Ability to function well in a high-paced and at times stressful environment.
    - Proficient with Microsoft Office Suite or related software.

    Education and Experience
    - High School Diploma or equivalent
    - At least two years related experience required.


    Seniority Level

    Some work experience (up to 5 years, non-manager)

    Industry

    Healthcare

    Employment Type

    Full Time

  • Collections Specialist
    Adecco US, Inc.    Tempe, AZ 85282
     Posted 1 day    

    Adecco is currently assisting one of its clients in their search for a **Collection Specialist** in **Tempe, AZ - Zip code 85288** This is a great opportunity to join a leading American Multinational Company!

    + **Pay Rate:** $ 19.00/HR.

    + **Shift availability** Hybrid 3 days in Office 2 from Home after training is complete

    **Top Reasons/Perks to Work as a Collections Specialist with Adecco:**

    + Daily/Weekly pay

    + Upskilling opportunities through the Adecco Aspire Academy

    + A chance to work with our client permanently!

    + Dedicated onboarding specialist

    + Dedicated TES

    **Our ideal Collection Specialist must have/must be able to:**

    + Collect assigned accounts to a minimum efficiency of 95% or better.

    + Meet or exceed performance expectations for collection efforts based upon individual goals and objectives, e.g., minimum contacts per day, repossession inventory, and past due budget.

    + Process customer drafts, fee waivers, Right to Cure, and other deferrals on accounts based on written policy guidelines.

    + Order updated credit bureau reports or initiate the skip-tracing process in accordance with established guidelines.

    + Document all collections efforts in accordance with established procedures.

    + Process customers' payments through electronic draft.

    + Communicate regularly with management regarding the status of problem accounts.

    **Education/Certification Requirements for a** **Collection Specialist** **:**

    + HSD/GED

    **Experience and Skills Requirements nice to have for a** **Collection Specialist** **:**

    + Prior collections experience

    + Knowledge of collections or repossession

    + Demonstrated proficiency in basic computer applications, such as MS Office products

    + Bilingual in Spanish

    **Note:**

    **This role is On-Site; thus, open to candidates near/in/around In Tempe, AZ**

    **Pay Details:** $19.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.


    Employment Type

    Full Time

  • Collection Specialist 5 - Recovery (Monday-Friday Schedule)
    Citigroup    Tucson, AZ 85702
     Posted 6 days    

    The Collections Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

    **Responsibilities:**

    + Performs Collection Specialist 3 duties plus the following: Uses advanced negotiation skills to resolve escalated calls. Coaches less experienced collectors. Prioritizes workflow, and identifies process improvements by applying technical principles and techniques. Interprets procedures and instructions to choose among alternatives to seek resolution. Works under little to no direct supervision. May support an expansive and or diverse array of products services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided. Understands how assigned duties contribute to the work of the team unit and how the units coordinate their efforts and resources to achieve the objectives of the function.

    + Carry out collections management to the client portfolio with outstanding balance in order to regularize the client's debt and mitigate the risk from old credit´s

    + Offer the client all the information of their credit and debt via telephone, in order to make effective collection management maintaining the quality standards required

    + Update the data of unlocatable customers in arrears, through the CACS system, verifying their information and data history; with the purpose of locating them and being able to carry out collection management.

    + Orient the client according to their requirements and needs to other areas: Customer Services, retention, Citiphone

    + Comply with the strategies designed for Front End

    + Contribute to the monthly productivity standards of the Business.

    + Comply with monthly efficiency goals in buckets

    + Identify inconsistencies in the Collections systems that affect the products of the clients.

    + Offer Negotiation strategies, according to the client's specific situation or route the case to Remedial, or supervisor to offer the client alternative payment according to their condition

    + actively participate in the fulfillment of our Shared Responsibilities

    + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    **Qualifications:**

    + 2-4 years of experience in the collection area

    + I work under pressure negotiation ease of speech leadership adaptability

    + Ability to adjust quickly to changes and reprioritization in the market, client needs or organizational issues while remaining focused

    **Education:**

    + High School diploma or equivalent

    ------------------------------------------------------

    **Job Family Group:**

    Operations - Collections Default

    ------------------------------------------------------

    **Job Family:**

    Core Collections

    ------------------------------------------------------

    **Time Type:**

    Full time

    ------------------------------------------------------

    **Primary Location:**

    Tucson Arizona United States

    ------------------------------------------------------

    **Primary Location Full Time Salary Range:**

    $43,960.00 - $57,340.00

    In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

    ------------------------------------------------------

    **Anticipated Posting Close Date:**

    Apr 19, 2024

    ------------------------------------------------------

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

    View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

    View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

    View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

    Citi is an equal opportunity and affirmative action employer.

    Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


    Employment Type

    Full Time

  • Late-Stage Automotive Collections Specialist
    Adecco US, Inc.    Tempe, AZ 85282
     Posted 7 days    

    Adecco is hiring immediately for Late-Stage Automotive Collections Specialists at Truist in Tempe, AZ. As a Late-Stage Automotive Collections Specialist, you will take customer calls, process orders, and provide issue resolution. Apply now and schedule an immediate interview!

    Requirements:

    + High School Diploma or GED

    + 1+ years of recent late-stage collections experience

    + Bilingual speaker a plus

    + Automotive Collections experience a plus

    + Ability to remain calm and provide excellent customer service

    What's in this for you?

    + Weekly pay starting at $19.00/hr.

    + Competitive benefits with options such as medical, dental, vision, and 401(k)

    + Generous Referral Bonuses

    We have multiple shifts available, work with a recruiter to find a shift that works for you!

    Click on apply now for immediate consideration for these Late-Stage Automotive Collections Specialist jobs in Tempe, AZ! After submitting your application, you will have the opportunity to schedule an immediate interview!

    **Pay Details:** $19.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.


    Employment Type

    Full Time

  • Spanish Required: Auto Collections Specialist II (Tempe AZ)
    JPMorgan Chase    Tempe, AZ 85282
     Posted 8 days    

    **Job Summary**

    As a Collections Specialist II you will assist customers with collecting payments on low risk accounts.

    **Job responsibilities**

    + Work in a call center environment that requires 100% phone-based customer interaction

    + Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers

    + Communicate with customers in a metrics-driven environment • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment

    + Take ownership of each customer interaction while treating them with respect and responding with empathy

    + Work both independently and in a team environment

    + Abide by all applicable regulatory and departmental practices and procedures

    **Required qualifications, capabilities, and skills**

    + 1 year collections experience

    + Decision making abilities

    + Previous auto experience

    + Organization and prioritization

    + Excellent communication and listening skill

    + Ability to work overtime as required

    + Bilingual (Spanish)

    Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

    We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

    Equal Opportunity Employer/Disability/Veterans


    Employment Type

    Full Time

  • Accounts Receivable Specialist
    Robert Half Accountemps    Chandler, AZ 85286
     Posted 9 days    

    Description We are a reputable manufacturing company in Chandler, AZ, seeking an experienced Accounts Receivable Specialist on a contract-to-permanent basis. The ideal candidate will have strong Sage software skills and a background in accounts receivable. Responsibilities: Generate and send invoices, process payments in Sage Reconcile accounts receivable ledger Investigate and resolve payment discrepancies Monitor overdue accounts and send reminders Prepare and maintain AR reports Assist with month-end closing and billing inquiries Requirements Requirements: Bachelor's degree in Accounting or related field preferred 3+ years of accounts receivable experience with Sage Strong attention to detail and accuracy Proficiency in Microsoft Excel Excellent communication and organizational skills Preferred Qualifications: Experience in manufacturing industry Understanding of credit/collections processes Familiarity with sales tax and regulations This is a contract-to-permanent position in Chandler, AZ, with potential for permanent conversion based on performance.

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

    © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .


    Employment Type

    Full Time

  • Collections Specialist I Bilingual English and Spanish Required
    JPMorgan Chase    Tempe, AZ 85282
     Posted 9 days    

    At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist's work is creative, exciting, and different every day.

    As a Specialist I in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or past due accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

    **Job responsibilities**

    + Works in a call center environment that requires 100% phone-based customer interaction

    + Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers

    + Communicates with customers in a metrics-driven environment

    + Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment

    + Takes ownership of each customer interaction while treating them with respect and responding with empathy

    + Works both independently and in a team environment

    + Abides by all applicable regulatory and departmental practices and procedures

    **Required qualifications, capabilities, and skills**

    + Reading and speaking in both Spanish and English fluently is required for this role

    + Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face

    + Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment

    + High school diploma or GED required

    **Preferred qualifications, capabilities, and skills**

    + Ability to multitask using a computer and simultaneously provide customer support

    + Comfortable in a fast-paced, consistently changing environment

    + Previous experience working in a Collections, Sales, Retail or Customer Service industry

    + Have a passion for helping people by solving problems, presenting, and explaining solutions

    **Work Schedule**

    Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

    This position requires that you attend paid classroom trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

    Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

    We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

    Equal Opportunity Employer/Disability/Veterans


    Employment Type

    Full Time

  • Collections Manager III - Credit Card Collections
    JPMorgan Chase    Tempe, AZ 85282
     Posted 13 days    

    Do you have a passion for leading a large team and providing the best in class experience? We need a strong leader to join our Collections Group. Our Collections group creates and delivers the right solutions by partnering with our customers to provide the right solutions for past due credit card accounts. Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

    As a Collections Manager III - Credit Card Collections, you will lead a site of about 200 employees. You will drive performance, building a winning culture and lead important business initiatives for the firm. You will create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.

    **Job Responsibilities:**

    + Develop and lead a site of collections specialists, Team Leaders and Division Leaders

    + Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.

    + Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.

    + Lead process improvement efforts across multiple sites to enhance business results and customers experience. Provide leadership to direct reports with emphasis on staff and skills development, while reinforcing organizational culture of managerial accountability and employee engagement

    + Support and lead strategies to improve business results along with recommending and implementing enhancements to improve effectiveness and efficiency of services and systems

    + Identify ways to support Diversity and Inclusion

    **Required qualification, capabilities, and skills:**

    + 10 years leadership experience

    + Previous financial experience

    + Strong knowledge interpreting and analyzing data

    + Experience leading large groups of at least 200 employees in a call center environment

    + Ability to influence internal and external business partners

    **Preferred qualifications, capabilities, and skills:**

    + Collections experience preferred

    + Advanced proficiency with computer functions strongly preferred

    + Strong verbal and written communication skills

    + Relationship management

    + Bachelor's Degree

    Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

    We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

    Equal Opportunity Employer/Disability/Veterans


    Employment Type

    Full Time

  • Late Stage Automotive Collections Specialist
    Adecco US, Inc.    Tempe, AZ 85282
     Posted 13 days    

    Adecco is hiring immediately for Collections Representatives in Tempe, AZ. As a Collections Representative, you will take customer calls, process orders, and provide issue resolution. Apply now and schedule an immediate interview!

    Requirements:

    + **1+ years of RESENT LATE STAGE collections experience**

    + Automotive Collections a plus

    + Bilingual a Plus

    + Ability to remain calm and provide excellent customer service

    What's in this for you?

    + Weekly pay starting at 19/hr.

    + Competitive benefits with options such as medical, dental, vision, and 401(k)

    + Generous Referral Bonuses

    We have multiple shifts available, work with a recruiter to find a shift that works for you!

    Click on apply now for immediate consideration for the Collections Representative in Phoenix, AZ! After submitting your application, you will have the opportunity to schedule an immediate interview!

    **Pay Details:** $19.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.


    Employment Type

    Full Time


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