Computer Network Support Specialists

Job Description

The IT Desktop Support Technician is an important member of the IT Infrastructure team at one of our largest sustainability clients. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

Additional Details:

· Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

· Responsible for executive level desktop support, requiring a higher level of service

· Utilizing Active Directory for user management and assigning users to Group Policy Objects

· Responding to and supporting the resolution of server and network issues with Tier 3 support

· Provide 1st level client support through our help desk ticketing system

· Recognizing and escalating more difficult problems to Tier 3 support

· Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

· Use Remote Monitoring tools and call tracking to log and route tickets

· Imaging and Deploying Desktops and Laptops for end users

· Creating and maintaining client-related documentation

· Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

· Participate in the maintenance, updates, planning and installation of client computers and application software

· Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

· Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

· Facilitate the deployment of new client computer systems and application integration to support business needs

· Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

· Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

· 4 years of experience as an escalated point of contact supporting Windows OS including M365

· Experience Utilizing Active Directory for user management and assigning users to Group Policy Objects

· Experience documenting resolutions through IT Service Management Software, preferably service now

· Strong communication skills and a commitment to customer service at the executive level

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations · An associate or bachelors degree in Information Systems or a similar field

· 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

The Information Security Manager will help ensure safe and sound banking & business operations by working with teams across Technology to gather data in response to requests from regulatory agencies.

**Job responsibilities include:**

+ Responding to requests from external/regulatory agencies; gathering, reviewing, submitting and archiving response material; coordinating meetings as required.

+ Creating reports which reflect Technology requests for information from regulators, second and third lines of defense and external auditors

+ Working and providing influence across a matrixed environment.

+ Developing analytics/metrics for ongoing reporting and taking action as required based on trend data.

+ Establishing and maintaining strong partnerships across the organization to ensure high quality, on-time deliverables.

+ Applying superior Microsoft Office Excel & PowerPoint skills to create professional reports and presentations within tight deadlines.

+ Maintaining exam or audit tracking information.

+ Working individually and with teams on both structured and unstructured assignments.

**Minimum Qualifications**

+ Superior Microsoft Office Excel & Powerpoint skills required.

+ Skills in organizing, managing and interpreting large amounts of data.

+ Must be very detail-orientated.

+ Possess ability to create concise executive-level bullet points from paragraphs of information.

+ Possess ability to define and develop appropriate analytics/metrics for on-going and executive level reporting.

+ Time management skills and the ability to be flexible, prioritize and multitask.

+ Professional communication and presentation skills.

+ Possess interpersonal skills and the ability to work without direct authority.

+ Possess ability to establish and maintain cooperative working relationships across organizations and at all levels.

+ Experience with audit, compliance, regulatory management or control related functions is a plus.

+ Possess ability to consistently and effectively interface with senior level respondents.

**Preferred Qualifications**

+ Bachelors Degree in CIS, Finance or Business Administration (or equivalent experience).

+ Information Security Certification (i.e., CISA or CISM) a plus.

+ Juris Doctor a plus

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

**Job:** Technology

**Primary Location:** US-Arizona-Phoenix

**Other Locations:** US-Utah-Sandy, US-New York-New York

**Schedule** Full-time

**Req ID:** 24006099

Technical Support Specialist I - Online Division - Grand Canyon University (Remote)

Click Here to

Apply Online

Job Description

Come Grow With Us

**Must reside in or near Maricopa County, AZ.

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Are you a people person? Love to help others and a pioneer in technology? Grand Canyon University’s Technical Support Specialist may be the role for you! Our department is providing more resources, tools and support than ever! Many of the resources are available on all of our social platforms, with the goal to making the resources as accessible as possible. Sounds like a good fit? Apply today!

The Technical Support Specialist provides telephone, e-mail, live chat and social media support to GCU Students regarding their issues with online classroom access. Team members are required to achieve call center activity targets (calls answered, wait time) as outlined in the department’s operating guidelines.

What you'll do:

+ Handles Technical Support Calls, chats, emails, and social media requests regarding online classroom access from students.

+ Assists Students with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup.

+ Handles advanced issues related to browser troubleshooting for supported applications.

+ Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem.

+ Works with team members and other GCU departments on behalf of the customer to resolve issues.

+ Consistently meets first contact resolution metrics.

+ Works alternate shift hours as assigned to handle the call in/ticket requests.

+ Prepares required documentation related to customer requests and resolution and adheres to proper documentation guidelines.

+ Determine when to escalate issues to management level for assistance.

+ Inform management of persistent and recurring issues

+ Effortlessly engage with callers, actively listen, analyze, and isolate tech issues

+ Comfortably navigate multiple applications to research solutions

+ Multitask in systems while patiently providing step-by-step instructions

+ Calmly provide conflict resolution

+ Navigate frustrated customer situations

+ Work independently with discipline in a virtual environment

+ Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.

+ Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

The role might be right for you if you have:

+ Must have a customer-focus, service orientation and professional and courteous manner.

+ Ability to work on simultaneous multiple cases effectively

+ Solid problem solving/trouble shooting skills with strong attention to detail.

+ Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results

+ Skilled in determining why and how, what steps or procedures are required in problem resolution.

+ Ability to learn University E-Learning software and applications.

+ Ability to function in a fast-paced call center environment

+ Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings.

+ Excellent communication skills, written and verbal, to transmit information accurately and understandably.

+ Team player with adaptability to changes in workload, systems, and processes.

+ The ability to multi-task, prioritize, and remain detail-oriented.

+ Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations.

+ Call center or technical support experience highly desirable.

+ Must be able to pass pre employment background check.

+ Previous experience with University e-learning environments and software preferred but not required.

What we’ll offer in return:

+ A career where your work makes a difference.

+ A stable income with a good salary.

+ Opportunity to own your part of the business without the risks of owning your own business.

+ Ongoing professional development and growth.

+ Outstanding benefits and work perks.

+ Collaborative and supportive work environment....and more!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/Technical-Support-Specialist-I---Online-Division---Grand-Canyon-University--Remote-\_R000054300)

Click Here to

Apply Online

We are hiring for an Information Security / Cyber Security Analyst to join our Information Technology team. This role is highly influential in maintaining a safe and secure data environment for our workforce and for the people we support. This role will have the opportunity to collaborate with partners internally and externally on several project based initiatives related to training / education on security campaigns, HIPAA compliance, Remote Worker programs, and will play an instrumental role in the continuous improvement and evaluation of current policies and procedures as it relates to cyber security within the organization.

In addition, the position will be responsible to plan and carry out security measures to protect Mosaic's computer networks and systems. Understand advanced cyber threats and help stakeholders build appropriate mitigation plans and strategies to ensure the enterprise and production networks are protected. Monitor computer networks for security issues, install security software, and document security issues.

Remote, local candidates (Omaha) highly preferred

ESSENTIAL JOB FUNCTIONS:

Conduct vulnerability assessments and penetration testing to identify and prioritize security weaknesses, focusing on HIPAA and NIST CSF controls.
Analyze security logs and identify potential security incidents with a focus on PHI and HIPAA compliance.
Investigate and respond to security incidents according to established procedures, adhering to HIPAA breach notification requirements.
Implement and maintain security controls, such as firewalls, intrusion detection/prevention systems, and data encryption, ensuring compliance with HIPAA and NIST CSF requirements.
Manage and update security policies and procedures aligned with HIPAA and NIST CSF.
Assist in developing and delivering security awareness training for employees, emphasizing HIPAA and NIST CSF best practices.
Stay up-to-date on the latest security threats, industry regulations, and NIST CSF updates, recommending preventative measures.
Prepare and present security reports to the ISO and other stakeholders, highlighting HIPAA compliance and NIST CSF adherence.
Assist with security audits and compliance requirements related to HIPAA and NIST CSF.
Perform other duties as assigned by the ISO.

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of Company policies and procedures
Knowledge of and ability to demonstrate Mosaic’s 7 Essential Practices of Leadership
Knowledge of HIPAA Security Rule
Knowledge of CIS Controls
Strong analytical skills
Strong critical thinking skills
Detail-oriented
Strong problem-solving and troubleshooting skills
Ability to identify and mitigate network vulnerabilities
Knowledge of firewalls, antivirus, and IDPS concepts

Job Description

An employer in Phoenix is looking for a Desktop Support Technician to join their team. This individual will be a part of a 9 person team supporting 3,000-4,000 internal users on a daily basis. They will be responsible for maintaining, troubleshooting, documenting, and repairing desktop systems, hardware, and software. The Desktop Support Technician will be responsible for 10-25 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics/sites when necessary.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Must Haves:

* 3+ years of experience working in a Desktop Support Role -- preferably in an enterprise environment

* SME with Windows 10 and Windows 11

* Experience working off a ticketing system

* Experience with Mobile Device Management (MDM) -- preferably with InTune

* Strong customer service skills

* Experience with Active Directory

* Experience with SCCM

* Office 365 experience Pluses:

* VOIP Experience

* Telecom experience with Avaya

* Azure experience

* Experience with Duo for 2 factor authentication

* Experience with Cisco AnyConnect (VPN) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team with our client. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

What You'll Be Doing

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

Responsible for executive level desktop support, requiring a higher level of service

Utilizing Active Directory for user management and assigning users to Group Policy Objects

Responding to and supporting the resolution of server and network issues with Tier 3 support

Provide 1st level client support through our help desk ticketing system

Recognizing and escalating more difficult problems to Tier 3 support

Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

Use Remote Monitoring tools and call tracking to log and route tickets

Imaging and Deploying Desktops and Laptops for end users

Creating and maintaining client-related documentation

Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

Participate in the maintenance, updates, planning and installation of client computers and application software

Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

Facilitate the deployment of new client computer systems and application integration to support business needs

Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

Skills/Experience:

This role requires a strong working knowledge of the following:

Microsoft Windows Operating Systems including M365 Support

Strong Customer Service techniques in an IT environment

ITIL framework

IT Service Management Software (i.e., ServiceNow)

Proficient in IT procurement processes and procedures

Strong Incident skills and troubleshooting techniques

Exceptional work ethic and time management skills

Ability to work well independently and/or as part of a team

Strong communication skills and a commitment to customer service at the executive level

Ability to travel 10% of the time, and on short notice

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

3-5 years Corporate IT Support/Helpdesk Technician experience (Absolutely no more than 7 years)

What You'll Be Doing

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

Responsible for executive level desktop support, requiring a higher level of service

Utilizing Active Directory for user management and assigning users to Group Policy Objects

Responding to and supporting the resolution of server and network issues with Tier 3 support

Provide 1st level client support through our help desk ticketing system

Recognizing and escalating more difficult problems to Tier 3 support

Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

Use Remote Monitoring tools and call tracking to log and route tickets

Imaging and Deploying Desktops and Laptops for end users

Creating and maintaining client-related documentation

Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

Participate in the maintenance, updates, planning and installation of client computers and application software

Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

Facilitate the deployment of new client computer systems and application integration to support business needs

Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

Top Skills Details:

M365, Microsoft office, Windows 10, Troubleshooting, Active directory, Help desk support, Logitech

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team at Clearway Energy Group (CEG). The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

What You'll Be Doing

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

Responsible for executive level desktop support, requiring a higher level of service

Utilizing Active Directory for user management and assigning users to Group Policy Objects

Responding to and supporting the resolution of server and network issues with Tier 3 support

Provide 1st level client support through our help desk ticketing system

Recognizing and escalating more difficult problems to Tier 3 support

Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

Use Remote Monitoring tools and call tracking to log and route tickets

Imaging and Deploying Desktops and Laptops for end users

Creating and maintaining client-related documentation

Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

Participate in the maintenance, updates, planning and installation of client computers and application software

Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

Facilitate the deployment of new client computer systems and application integration to support business needs

Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

Skills/Experience:

This role requires a strong working knowledge of the following:

Microsoft Windows Operating Systems including M365 Support

Strong Customer Service techniques in an IT environment

ITIL framework

IT Service Management Software (i.e., ServiceNow)

Proficient in IT procurement processes and procedures

Strong Incident skills and troubleshooting techniques

Exceptional work ethic and time management skills

Ability to work well independently and/or as part of a team

Strong communication skills and a commitment to customer service at the executive level

Ability to travel 10% of the time, and on short notice

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

Skills:

M365, Microsoft office, Windows 10, Troubleshooting, Active directory, Help desk support, logitech, hello teams, Support, Technical support

Top Skills Details:

M365,microsoft office, Windows 10,Troubleshooting,Active directory, Help desk support, logitech

Additional Skills & Qualifications:

An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree. 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems has a need for Snr Desktop Technician to help out our customer in Phoenix area, near the airport, on a 4 month+ contract.

+ This will be onsite 5 days a week.

Primary Experience Needed & Duties:

+ Strong Customer Service background and be able to provide executive white glove support

+ Experience in imaging, configuring, and troubleshooting Windows 11 laptops, and desktops.

+ Experience with supporting Thin Clients, and VMWare/VDI in office and remotely.

+ Knowledge of Microsoft Office or equivalent applications, cloud-based applications such as Office 365, MS Teams, and SharePoint .

+ Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.).

+ Experience with Microsoft SCCM and formal patch management processes in an enterprise environment.

+ Experience with Active Directory concepts and administration.

+ Experience supporting onsite and remote users.

+ Experience supporting mobile devices, including Apple iOS, and Android OS.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

IAM BA

Description:

One of our top Financial Services customers is continuing to mature their IAM Product Model. This role will work with business unit leaders to qualify their enhancement requests. Then they'll collaborate with peer analysts and engineers to develop and implement those changes through an Agile methodology. The role requires someone with significant experience providing technical business analysis in the realm of Identity & Access Lifecycle Management - ranging from access request to provisioning to access changes to deletion. Exposure to tools like Sailpoint, CyberArk, BeyondTrust, etc or any homegrown IAM tools is valuable, but we aren't looking for an engineering skillset.

Bigger picture of the workload

Team has product ownership for everything access admininistration – provisioning, entitlement mgmt., privileged access mgmt, etc – 28 apps that are primarily what’s exposed to the business to request access, modify requests, etc

This role will primarily support entitlement mgmt. space for intake of new feature requests, enhancements etc

On occasion there may be other small projects to support other teams, but those are rare - ex. - build visio diagrams for a process flow

Need someone very detail oriented who proactively seeks clarity – can’t be inefficient with time. Leverage Joe (manager) for advisement when they run into obstacles.

General IAM knowledge is key – don’t necessarily need to be deep in one particular area or tool. We end up touching everything across IAM.

Need to understand the lifecycle of an account – request, provision, modify, delete, etc

Doesn’t need to be engineering skillset – just understand the operations of IAM org processes and flows.

They will need to be super detail oriented, strong analysis skills, grinding through Excel workbooks – vlookups, pivot tables.

JIRA familiarity is key bc that’s a workflow queue for most of our work. Good at updates to project status and keeping colleagues and customers in the loop.

Which IAM tools/products are in scope?

CyberArk

Sailpoint or OIM/IDM

Some homegrown apps

Who will they typically interact with?

Peers in product team

Engineering teams they support including managers

Business or tech orgs that request enhancements – clarifying what they are asking for with good questions.

Special projects?

Visio skills are a plus, but not required. The Visio work for previous consultant was helping out a peer manager for a short term effort.

Skills:

IAM, Identity access management, Security, Business analysis, Excel, JIRA, reporting, Project management, Information security, Agile, visio

Top Skills Details:

IAM,Identity access management,Security,Business analysis,Excel,JIRA,reporting,Project management,Information security,Agile

Additional Skills & Qualifications:

Visio is a plus but not required

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.