(IT) Information Technology

Computer User Support Specialists

Provide technical assistance to computer users.

A Day In The Life

(IT) Information Technology Industry

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Salary Breakdown

Computer User Support Specialists






Entry Level





Mid Level





Expert Level





Current Available & Projected Jobs

Computer User Support Specialists


Current Available Jobs


Projected job openings through 2024

Sample Career Roadmap

Computer User Support Specialists

Job Titles

Entry Level


Computer Support Person

Mid Level


Entry-level Support Person

Expert Level


Intermediate Support Person

Degree Recommendations

 Maricopa Community Colleges

Top Expected Tasks

Computer User Support Specialists

Knowledge, Skills & Abilities

Computer User Support Specialists

Common knowledge, skills & abilities needed to get a foot in the door.


Computers and Electronics


Customer and Personal Service


English Language




Engineering and Technology


Reading Comprehension


Active Listening




Critical Thinking


Complex Problem Solving


Oral Comprehension


Written Comprehension


Oral Expression


Near Vision


Information Ordering

Job Opportunities

Computer User Support Specialists

  • Business or System Analyst
    Randstad    Phoenix, AZ 85067
     Posted about 7 hours    

    Business or System Analyst

    **job details:**

    + location:Phoenix, AZ

    + salary:$48.69 - $66.50 per hour

    + date posted:Thursday, December 3, 2020

    + job type:Contract

    + industry:Finance and Insurance

    + reference:810503

    **job description**

    Business or System Analyst

    job summary:

    Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit to view and apply to any of our open roles.

    Act as requirements project lead for medium to large projects, directing and coordinating requirements project staff and activities.

    Oversee production support of core projects, including gathering and documenting requirements, translating functional requirements to technical requirements, and identifying options.

    Partner with business users and act as a liaison between business and technical teams.

    Coordinates development, testing, and implementation of solutions with vendors.

    Demonstrated experience as a Business Analyst with track record of delivering business process requirements and use cases is required.

    Solid experience and understanding of Agile Scrum and Rational Unified Process Methodology in developing use cases, use case model, supplementary requirements, and business rules is essential.

    Solid understanding of relevant business issues.

    strong interpersonal, analytical, problem-solving, influencing, prioritization, decision- making and conflict resolution skills.

    Excellent written and verbal communication skills.

    strong knowledge of MS Project, Excel, MS Word and iGraphx or Visio Drawing tools along with general familiarity with Outlook and other MS Office applications is also required.

    The following is preferred but not required:

    Experience managing multiple large, complex and cross functional projects, with emphasis on systems, technologies, business process redesign, and knowledge of technical environments, a background in the financial services industry, BA/BS degree and/or PMP certification.

    Experience with JIRA and Confluence

    location: Phoenix, Arizona

    job type: Contract

    salary: $48.69 - 66.50 per hour

    work hours: 8am to 5pm

    education: Bachelors


    Act as requirements project lead for medium to large projects, directing and coordinating requirements project staff and activities.

    Oversee production support of core projects, including gathering and documenting requirements, translating functional requirements to technical requirements, and identifying options.

    Partner with business users and act as a liaison between business and technical teams.

    Coordinates development, testing, and implementation of solutions with vendors.


    + Experience level: Experienced

    + Minimum 6 years of experience

    + Education: Bachelors


    + Business Analysis

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    Employment Type

    Full Time

  • Staff Systems Engineer
    Northrop Grumman    Gilbert, AZ 85295
     Posted about 7 hours    

    **Embark on a career putting innovative, reliable, and agile products and ideas into orbit, and beyond. Northrop Grumman has opportunities waiting for you that play a vital role in human space exploration, national defense, and scientific discovery, supporting multiple programs across the universe. With us, you'll discover a culture of curiosity and collaboration that will have you Defining Possible from the day you start. Our space systems connect and protect millions of people on earth every day, now and for the future. Explore your future and launch your career today.**

    **Reliability Engineering**

    + Collaborate with Systems Engineering and Fault Management to develop reliability block diagrams (RBDs) for various spacecraft to determine probability of mission success

    + Estimate failure rates for electronic components using handbook-based methodologies (e.g., MIL-HDBK-217F)

    + Represent Reliability Engineering in internal and external meetings, working groups, and design reviews

    + Aid in the preparation, review, and acceptance of reliability analyses in accordance with program Mission Assurance Requirements and industry standards. These analyses could include:

    + Electrical Parts Stress / Derating Analyses

    + Failure Modes and Effects Analyses

    + Fault Tree Analyses

    + Worst Case Circuit Analyses

    + System Reliability Predictions

    + Experience with one or more of the following is beneficial:

    + Authoring complex technical documentation and presentations

    + Elementary Probability, Bayesian Statistics and Boolean Logic

    + Interpreting electrical circuit schematics and component datasheets

    + Python, VBA, or another scripting language


    **Basic Qualifications:**

    Bachelors Degree & 14 years experience.

    Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

    **Job Category** : Engineering


    Employment Type

    Full Time

  • Linux Desktop Support Technician 3
    Northrop Grumman    Chandler, AZ 85286
     Posted about 7 hours    

    Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team members throughout the world. The only limit to your growth is your ambition and drive. We want to empower you to bring your best, with resources, support, and talented team members that will launch your career.

    Northrop Grumman Enterprise Services is seeking a well-qualified Linux Desktop PC Tech for a classified government program on the Chandler, AZ Site. Individual will perform the following duties on a day to day basis in support of the program:

    •Provide technical support for computers and associated networks.

    •Install, troubleshoot, service, and repair personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups.

    •Instruct and assist users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.

    •Complete paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.

    •Coordinate with users, IT staff, server administrators, network engineers, and customer and IT management.

    •Review the trouble ticket queue to identify issues that need to be addressed. Work through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.

    •Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.

    •Work with system administrators and other staff to resolve support issues, escalating where appropriate.

    •Participate in new installations, testing and special projects as needed.

    •Exhibit good communication skills, an energetic approach, and patience with customers.

    •Lifts equipment weighing up to 40 pounds.

    •Work after hours and weekends as needed.



    **Basic Qualifications:**

    •High school diploma or equivalent and 4 years experience OR Associate's degree and 2 years of experience

    •Current Security + CE or ability to obtain within 6 months of hire

    •Active DoD Secret clearance and ability maintain an active clearance

    •Ability to be cleared to special access programs

    •Experience using RedHat Enterprise Linux Operating System management

    **Preferred Qualifications:**

    •Bachelors of Science or other technical based degree

    •Active DoD Top Secret clearance

    •CompTIA A+ or Network+ Certification

    •Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell

    •Experience with zero and/or thin client devices

    •Experience in Active Directory configuring user and computer accounts

    •Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)

    Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

    **Job Category** : Information Technology


    Employment Type

    Full Time

  • Financial Crimes MI & Reporting, Vice President
    MUFG Union Bank    Tempe, AZ 85282
     Posted about 7 hours    


    Do you want your voice heard and your actions to count?

    Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. Its part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.


    An enthusiastic individual with BSA/AML compliance background, who is savvy with data analysis and providing reporting solutions. This individual will be comfortable working with Internal Clients to develop/design new reports and deliver ad-hoc requests. The VP will report to the FCOA Head of Management Information and Reporting and will support operational teams across the Financial Crimes of Americas Center of Excellence.

    Major Responsibilities:

    * The ability to bridge the gap between Operational processes and data flow in the BSA/AML systems

    * Interpret business needs and provide reporting solutions via systematic reports or manual work-arounds

    * Extract and analyze customer and transactional data from BSA/AML systems to develop reports and deliver ad hoc requests

    * Collect, aggregate, analyze, and visualize BSA/AML data for Senior Management reporting and to fulfill data requests from the Global compliance counterparts

    * Validate and reconcile reported results using Bank's data governance standards & reporting procedures

    * Manage a portfolio of BAU tasks and maintain up to date reporting procedures



    * Minimum of a Bachelor’s degree

    * Work Experience: 7 years in Banking or Financial Institutions preferred

    * Must have background in BSA/AML Compliance; preferably with data, systems or data management

    * Proficiency in SQL is a must. Experience with designing and writing SQL queries for large relational databases

    * Experience with Actimize system (Transactional Monitoring) is a huge plus

    * Experience with using complex formulas and pivot tables in Excel and creating reports in PowerPoint

    * Knowledge of Business Intelligence tools: Business Objects, Tableau or Qlikview

    * Strong problem solving skills, adaptability to change and changing work priorities and ability to complete tasks on time with accuracy

    * Strong organizational skills, collaborative and the ability to communicate effectively to all staff levels

    * ACAMS certified or other equivalent industry certification is a plus

    The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

    We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

    A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

    **Job:** Compliance

    **Primary Location:** TEXAS-Irving

    **Other Locations:** ARIZONA-Tempe

    **Shift** Day

    **Req ID:** 10040164-WD

    Employment Type

    Full Time

  • Software Systems Engineer - 1 to 5 Years of Experience
    Langan Engineering, Environmental, Surveying and Landscape Architecture, D.P.C.    Phoenix, AZ 85067
     Posted about 7 hours    

    Work for an Industry Leader

    Challenging Projects & Dynamic Work Environment

    Extensive Training Program

    Community Service Opportunities

    Langan is an award-winning ENR Top 500 Design Firm that offers integrated engineering and environmental services for both public and private sector clients at sites located throughout the United States and abroad. Langan receives numerous recognitions for its technical expertise as well as its work environment, including “Best Places to Work” by NJBIZ, Zweig Group’s “Hot Firm” and ranked “Best Firm to Work For” in four categories, “Best Places to Work in Pennsylvania” by Best Companies Group and Pittsburgh Business Times “Best Places to Work in Western PA”, “Top Engineering Firm” by both San Francisco Business Times and Silicon Valley Business Journal. Visit our website for more information about our awards and recognitions.

    Langan offers its employees opportunities that provide challenge and responsibility within an environment where they can grow and flourish! Join our team of industry leaders and make a difference on some of the most exciting and interesting projects in the field!

    Langan has an opening for a Software Systems Engineer with 1 to 5 years of related software implementation or management consulting experience in our Phoenix, AZ office. As the successful candidate, your responsibilities will include, but will not be limited to: interviewing clients through workshops and group sessions to review current business processes and systems and guiding clients through the change management process, evaluating software systems, designing and enhancing software solutions, training system users, and coordinating system maintenance and related support activities.

    Job Responsibilities:

    + Provide support to develop and document system requirements;

    + Execute rapid development of new data and analytic work tracks with fast iteration over quick sprints;

    + Provide support in breaking down business problems into solvable components by assessing the requirements and/or business implications to arrive at recommended solutions, with minimal supervision;

    + Help execute the development of new concepts and proof of concept designs;

    + Utilize a multidisciplinary approach to data analytic problems combining technical expertise with analytics and business knowledge;

    + Work with Subject Matter Experts and business partners on embedded cross functional teams and develop subject matter expertise in the business as well as systems engineering;

    + Leverage “agile” software engineering for systems implementation;

    + Promote an environment that supports innovation and process improvement;

    + Participate in the development of project based research data files, information platforms or data spaces designed for exploring and understanding the data;

    + Participate in the development of prototypes for business or research data solutions (dimensional models, model builds) so that business users or predictive modelers may visually understand and explore a new feature or functionality before implementation to expose design assumptions and drive ideation; and

    + Demonstrate high degree of analytic agility to meeting fluid and dynamic business needs.

    Job Requirements:

    + Bachelor’s degree in engineering or related field required; Master’s degree a plus;

    + 1-5 years of experience in software implementations or management consulting (software certifications a plus);

    + Experience in working in collaborative, virtual, and global work environment;

    + Exceptional problem-diagnosis and problem-solving skills;

    + Experience with software engineering;

    + Experience with designing advanced SQL queries, stored procedures, and triggers to improve operating efficiencies;

    + Ability to develop and support software integrations between complex enterprise software systems, utilizing JavaScript, XML, jQuery, AJAX, and .NET frameworks;

    + Experience creating offline-first progressive web apps;

    + Experience in full-stack development;

    + Experience in mobile application development a plus;

    + Detailed working knowledge of software development lifecycle;

    + Ability to write and work with RESTful APIs and data formats including JSON and XML;

    + Knowledge of HTML5 and JavaScript front-end frameworks such as Angular or React;

    + Awareness of multimedia EHS compliance;

    + Ability to quickly develop a rapport with clients and maintain strong customer service skills and responsiveness to the client throughout the project;

    + Ability to communicate to a technical and non-technical audience;

    + A valid driver’s license in good standing; and

    + Position requires work Monday through Friday with occasional evening and weekends and ability to travel up to 30% of time.

    We offer competitive compensation packages; full-time employment company paid medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match; extensive training; buddy and mentoring programs; employee referral and professional license bonuses; educational reimbursement; and much more!

    Affirmative Action / Equal Opportunity Employer

    Employment Type

    Full Time

  • Medical Device Software Development Manager
    Kforce    Scottsdale, AZ 85258
     Posted about 7 hours    

    Kforce's client, a growing company that is seeking a Software Engineering Manager with Medical Device experience in Scottsdale, AZ.Summary:We are working directly with the Hiring Manager. You will be responsible to coordinate activities of his team for the design, documentation, code construction, testing and maintenance of software applications for medical Device products. This is a hands-on position; you will be trusted with full and unrestricted access to our products, code and documentation. With the full support of the engineering team, you will be expected to learn these products and obtain a detailed understand of its software functions. From this understanding, ensure the functional requirements are documented. You may also be required to coordinate performance of non-software tasks to support company objectives such as feasibility studies, V&V activities, and QMS compliance. You will interact internally with the other departments and overseas with their sister company's R&D software team.Essential Functions:

    * Design products to IEC62304, IEC60601, IEC13485 and IEC14971standards

    * Generate and review software engineering documentation (SRS, SAD, SDD and STP)

    * Develop technical solutions to achieve Marketing/Sales/QARA requirements

    * Mentor Software Engineers and promote an open and creative work environment

    * Coordinate software development activities with European sister company

    * A Bachelor of Science from an accredited institution is required

    * MS degree is a plus but not required

    * 3-5 years of software development management or Lead experience in medical device companies

    * Knowledge and understand of FDA CFR 21

    * Ability to work independently or in highly collaborative environments

    * Excellent Critical Thinking and -Outside the Box- problem-solving skills within the context of a regulated environment

    * Strong Project Management skills

    * Strong experience with C

    * Coaching, mentoring and evaluating performance of team members

    * Ability to document processes and articulate complex technical concepts and solutions

    * Work within a regulated environment

    * Ability to travel occasionally to Europe to interface on projects

    * Experience with Medical Imaging products is a plus, but not required

    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Years

    Employment Type

    Full Time

  • Sr Stat Programmer
    IQVIA    Phoenix, AZ 85067
     Posted about 7 hours    

    **Job Overview**

    + Provide experienced technical expertise to develop process methodology for department to meet internal and external clients’ needs. Plan and coordinate the development of integrated programming solutions serving the full spectrum of statistical programming needs. Provide technical expertise and leadership to the department. Provide internal consulting services, including specifications and user needs analysis for complex project or client requirements.

    **Essential Functions**

    + Perform, plan and co-ordinate the following for complex studies: (i) the programming, testing, and documentation of statistical programs for use in creating statistical tables, figures, and listing summaries and (ii) the programming of analysis databases (derived datasets) and transfers of data for internal and external clients.

    + May perform and plan the programming of database quality control checks.

    + Program and plan the integration of databases from multiple studies or sources.

    + Develop and co-ordinate programming documentation including plans and specifications, as appropriate, for complex studies.

    + Provide advanced technical expertise in conjunction with internal and external clients, and independently bring project solutions to teams and department, for complex studies.

    + Perform, plan and co-ordinate the development, implementation and validation of new process technologies, macros and applications.

    + Fulfill project responsibilities at the level of statistical team lead for single complex studies or group of studies.

    + Understand the Scope of Work, budget and quote assumptions, estimate the work completed, manage Out of Scope and resource forecasts for single studies.

    + May manage project budget and resource requirements, and provide revenue forecasts for single studies.

    + Provide training and guidance to lower level staff.


    + Master's Degree Computer science or related field and 3 years relevant experience required OR Bachelor's Degree Computer science or related field and 4 years relevant experience required

    + Equivalent combination of education, training and experience in lieu of degree

    + Knowledge of statistics, programming and/or clinical drug development process

    + Advanced knowledge of computing applications such as Base SAS, SAS Graph and SAS Macro Language

    + Good organizational, interpersonal, leadership and communication skills

    + Ability to effectively manage multiple tasks and projects

    + Excellent accuracy and attention to detail

    + Ability to establish and maintain effective working relationships with coworkers, managers and clients

    At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at .

    IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

    IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

    At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected.

    Thank you for your interest in growing your career with us. It takes insight, curiosity, and intellectual courage to transform healthcare. The 56,000+ employees of the IQVIA family of companies, including Q2 Solutions, are reimagining a world without the consequences of disease. We are brave minds bringing powerful ideas to reality. At IQVIA, you can truly make an impact in an environment where you’re supported to succeed.

    Employment Type

    Full Time

  • IT Specialist (App Software/System Analyst)
    Indian Health Service    Phoenix, AZ 85067
     Posted about 7 hours    


    This position is located in the Office of Program Evaluation and Information Resources, Division of Information Resource Management, Phoenix Area Indian Health Service. The incumbent serves as an Application Programmer/Developer responsible for support and modification of current MUMPS application software and development of new MUMPS Application software utilized by the IHS Resource and Patient Management System (RPMS). This position reports to Supervisory Computer Specialist.


    Translate and interpret functional requirement into technical and programming specifications; design, develop, document, customize, program, test, verify and validate, implement, support, and maintain (or acquire) clinical, infrastructure, or administrative applications software for the nationally distributed health information system which is also called RPMS. Responsible for local Phoenix Area software initiatives including development of software in the cache environment utilizing cache objects and cache web link. Conducts requirement analyses and preparation of program specifications for new health information system applications, in clinical, infrastructure, and administrative applications in RPMS. Designs and updates standards used to develop object-oriented graphical user interfaces. Sets standards for RPMS design, development, testing, installation and operations activities. This includes standards for applications programming, software quality assurance, systems verification, data transmission formats and protocols, documentation format and content, and others as required. Monitors development of RPMS infrastructure applications to ensure integration into RPMS, and integration with other applicable systems.


    Conditions of Employment

    Must pass pre-employment examination.

    Selectee may be subject to a probationary period

    U.S. Citizenship is required

    Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957. Seasonal Influenza immunization is required for civilian health care facility staff working in Indian Health Service health care facilities. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit A bank account at a financial institution is required for electronic direct deposit of salary payment. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Fingerprinting, as part of the background investigation process, may be delayed due to COVID-19. All other background investigation procedures will apply. Be advised that your continued employment will require you to complete a fingerprint check within 60 days after notification of return to full operations and successfully obtaining a favorable background investigation.


    To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. INDIVIDUAL OCCUPATIONAL REQUIREMENTS: Experience

    Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.

    MINIMUM QUALIFICATIONS, GS-2210-13: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples include: Application Programmer/Developer responsible for support and modification of current MUMPS application software and development of new MUMPS Application software utilized by a Resource and Patient Management System (RPMS); consult with end-users to identify and specify requirements for new software development to improve automation activities; perform and review system analysis and programming specifications to meet RPMS design. You must meet all qualification requirements within 30 days of the closing date of the announcement.


    There are no education qualification for this series/grade to qualify/

    Additional Information

    Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave is earned. Telework: This position has full-time telework potential and is subject to approval in accordance with agency policy. This position is covered by a Bargaining Unit. Recruitment and/or Relocation Incentives and/or Permanent Change of Station may be authorized and is subject to availability and service unit approval. If offered, you will be required to sign a one (1) year service agreement. Failure to fulfill the service agreement will result in repayment of the incentive. This position has no promotion potential.

    Employment Type

    Full Time

  • Software Development Engineer, IT – Airport Operations
    Hawaiian Airlines    Phoenix, AZ 85067
     Posted about 7 hours    

    Requisition Number 20-0696

    Post Date 12/3/2020

    Title Software Development Engineer, IT – Airport Operations

    Department Information Technology

    City Phoenix

    State AZ

    Part-Time No

    Part-Time Weekend No


    At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

    *Position Summary*

    Software Developer Engineers write and configure code. They generally come from Computer Science or Information Systems backgrounds.

    The Software Developer Engineer family contains a wide array of individuals and skills so that the breadth of coding languages is encompassed (e.g. C, C#, C++, JAVA, Ruby, Python, etc.). This group creates the software and technical solutions that run the company. They are responsible to understand business requirements, comprehend the technical design for the solution, conceive and write detailed software implementations/code, as well as ensure their solutions adhere to the security, logging, error handling, and performance specifications.

    More senior Software Developer Engineers have acquired deep technical expertise as well as communication (oral and written), facilitation, and architecture skills. Having this, they are key partners with Business Analysts to consult with the business about technical possibilities and futures. Additionally, they may be required to supervise less experienced software engineers.

    *Key Responsibilities*

    * Write, configure and develop software and code-driven solutions for medium complexity business problems according to user specifications

    * Decompose business requirements and translate them into detailed design specifications and code

    * Build solutions that utilize the enterprise monitoring/logging frameworks

    * Participate and engage with the appropriate matrix areas for the construction and delivery of the solution

    * Analyze and resolve operational and production problems of medium complexity, including researching and recommending alternative actions for problem resolution and taking timely action

    * Demonstrate proficient understanding of business processes being supported by assigned system(s) across multiple business customers.

    * Evaluate and recommend emerging technologies and process or system enhancements for business customers

    * Assist less senior developers when performing system and acceptance testing

    * Test and implement system and enhancements using techniques that preserve system integrity

    * Document and communicate assigned work and progress to immediate project team, and management in a timely manner.

    * Support the organization’s project management policy, practice and methodology.

    * Maintain focus on internal and external customer requirements

    * Serve as a communications liaison between the business customer and the technology development and support groups

    * Interact with business customers to define, analyze, and deliver customer requirements

    * Develop cost analysis estimates

    * Other duties as assigned


    *Minimum Requirements*

    * Bachelor’s Degree (in lieu of degree – 6 years of experience in IT or business environment)

    * 2 years of work experience in Information Technology or business environment

    * Proficient knowledge of software development practice, concepts, and technology obtained through formal training and work experience

    * Knowledge of the Software Development Life Cycle process and and prior experience actively participating in it

    * Proficient knowledge of required programming languages

    * Proficient knowledge of technical/business environment

    * Ability, within a specific technology area to independently complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement medium size development projects or major components of large projects that carry a moderate risk to the organization

    * Excellent partnering, communication, and negotiation skills so as to gather business customer requirements and communicate effectively with technology development and support groups

    * Ability to complete tasks with a moderate amount of direction

    * Ability to work effectively in a strong customer service/team oriented environment

    * Ability to review the technical work of less senior Developers

    *Preferred Qualifications*

    * B.S./B.A. in Computer Science, Engineering, Information Systems and/or equivalent formal training or work experience

    * Proficiency developing web application code in AngularJS/Angular 8+

    * Implementing RESTful APIs using MuleSoft

    * Understanding of the core business processes involved in their area of expertise

    * Ability to build solutions that do not require programmer intervention to perform standard business maintenance / configuration

    * Ability to build solutions that are “self-healing” and that require minimal to zero maintenance

    * Ability to manage projects using the organization’s project management methodology

    * Industry Experience

    *About Hawaiian Airlines*

    Hawaiian®has led all U.S. carriers in on-time performance for each of the past 16 years (2004-2019) as reported by the U.S. Department of Transportation. Consumer surveys by/Condé Nast Traveler/,/Travel + Leisure/and/TripAdvisor/have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

    Now in its 92nd year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. In 2019, Hawaiian offered nonstop flights between Hawai‘i and more U.S. gateway cities (13) than any other airline, along with service connecting the islands with Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. As a result of the COVID-19 pandemic, Hawaiian is offering an adjusted schedule of daily flights within the Hawaiian Islands, and between Hawai‘i and the U.S. mainland as well as Japan.

    The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found

    Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’sLinkedInpage.

    For media inquiries, please visit Hawaiian Airlines’online newsroom.

    * Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

    * Please view Equal Employment Opportunity Posters provided by OFCCP.

    * The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

    Employment Type

    Full Time

  • Program Integrator
    General Dynamics Information Technology    Sierra Vista, AZ 85635
     Posted about 8 hours    

    **Type of Requisition:** Regular

    **Clearance Level Must Be Able to Obtain:** Top Secret

    **Public Trust/Other Required:** SSBI (T5)

    **Job Family:** Systems Engineering

    Develops advanced engineering ideas and guides their development into a final product.

    Develops masterful engineering skills to highly complex engineering problems and provides solutions which are highly innovative and ingenious.

    Utilizes masterful engineering skills to perform highly advanced systems design, development, and integration form the start of a systems life cycle to the end.

    Provides and applies masterful engineering to highly complex infrastructures including installing, configuring, testing and maintaining operating systems, application software, and system management tools.

    Provides and applies masterful engineering skills to highly complex systems modeling, simulation, and analysis.

    Performs continual maintenance and provides masterful engineering solutions for continual and highly complex security, backup and redundancy problems.

    Provides guidance for the preparation and maintenance of all documentation for processes and procedures related to engineering projects.

    Provides guidance to less-experienced Systems Engineers.

    Maintains current knowledge of rapidly changing technology, always on the lookout for new technologies, and works with management to evolve current processes.

    May coach and review the work of less-experienced professionals.

    May serve as a task or project leader. (Not a people manager)

    Performs complex systems development and design work that may include logic design, I/O design, model formulation, computer architecture analysis and design, and digital systems engineering.

    Invents innovative ways to drive production operational efficiency.

    Drives scalability and operability of supported systems/infrastructure.

    Implements, manages and enhances Continuous Integration and Delivery (CI/CD) pipeline tools.

    Creates, maintains, and reviews Infrastructure as Code (IaC) using Desired State Configuration (DSC) and/or Puppet configuration management tools to support the provisioning infrastructure.

    Provides system/equipment/specialized training and technical guidance.

    Recognized as a subject matter expert in a specific technology.

    DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 15+ years of experience


    We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

    GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

    Employment Type

    Full Time

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