Covid19_pipelineaz_com

(IT) Information Technology

Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.

Salary Breakdown

Computer Network Support Specialists

Average

$67,990

ANNUAL

$32.69

HOURLY

Entry Level

$44,390

ANNUAL

$21.34

HOURLY

Mid Level

$62,695

ANNUAL

$30.14

HOURLY

Expert Level

$81,000

ANNUAL

$38.94

HOURLY


Current Available & Projected Jobs

Computer Network Support Specialists

5

Current Available Jobs

7,080

Projected job openings through 2024


Sample Career Roadmap

Computer Network Support Specialists

Degree Recommendations



Top Expected Tasks

Computer Network Support Specialists


Knowledge, Skills & Abilities

Computer Network Support Specialists

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Telecommunications

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Engineering and Technology

KNOWLEDGE

English Language

SKILL

Critical Thinking

SKILL

Active Listening

SKILL

Reading Comprehension

SKILL

Judgment and Decision Making

SKILL

Speaking

ABILITY

Oral Comprehension

ABILITY

Problem Sensitivity

ABILITY

Deductive Reasoning

ABILITY

Oral Expression

ABILITY

Inductive Reasoning


Job Opportunities

Computer Network Support Specialists

  • Linux Desktop Support Technician 3
    Northrop Grumman    Chandler, AZ 85286
     Posted about 7 hours    

    Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team members throughout the world. The only limit to your growth is your ambition and drive. We want to empower you to bring your best, with resources, support, and talented team members that will launch your career.

    Northrop Grumman Enterprise Services is seeking a well-qualified Linux Desktop PC Tech for a classified government program on the Chandler, AZ Site. Individual will perform the following duties on a day to day basis in support of the program:

    •Provide technical support for computers and associated networks.

    •Install, troubleshoot, service, and repair personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups.

    •Instruct and assist users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.

    •Complete paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.

    •Coordinate with users, IT staff, server administrators, network engineers, and customer and IT management.

    •Review the trouble ticket queue to identify issues that need to be addressed. Work through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.

    •Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.

    •Work with system administrators and other staff to resolve support issues, escalating where appropriate.

    •Participate in new installations, testing and special projects as needed.

    •Exhibit good communication skills, an energetic approach, and patience with customers.

    •Lifts equipment weighing up to 40 pounds.

    •Work after hours and weekends as needed.

    ESCSO

    **Qualifications:**

    **Basic Qualifications:**

    •High school diploma or equivalent and 4 years experience OR Associate's degree and 2 years of experience

    •Current Security + CE or ability to obtain within 6 months of hire

    •Active DoD Secret clearance and ability maintain an active clearance

    •Ability to be cleared to special access programs

    •Experience using RedHat Enterprise Linux Operating System management

    **Preferred Qualifications:**

    •Bachelors of Science or other technical based degree

    •Active DoD Top Secret clearance

    •CompTIA A+ or Network+ Certification

    •Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell

    •Experience with zero and/or thin client devices

    •Experience in Active Directory configuring user and computer accounts

    •Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)

    Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.

    **Job Category** : Information Technology

    20031573


    Employment Type

    Full Time

  • Information Security Manager
    American Express    Phoenix, AZ 85067
     Posted 6 days    

    **Description**

    **American Expressinvites you to share your resume to be considered for future Information andCyber Security Specialist roles within our Global Risk and Compliance (GRC)organization based out of** **New York, NY** **or Phoenix, AZ.**

    We are currently

    building a talent network of individuals with strong information technology and

    information security domain expertise.

    In these roles, you will act as a key contributor to the success of the

    team and ultimately enhance our loyalty, trust, customer experience, and the

    American Express brand. Accurately assessing, managing, and overseeing the

    global information technology and information security risk is essential to

    meeting our business objectives.

    **Responsibilities:**

    + Conduct independent riskassessment of the information security and information technology programsand provide effective challenge to the design and execution of technicaland procedural controls.

    + Provide periodic updates,reports, and recommendations regarding standard methodology informationsecurity and information technology controls, risk assessment and riskremediation strategies

    + Actively evaluate and superviseinformation security and information technology controls

    + Contribute to the annual riskassessment and benchmark and coordinate risk-based investigations ofcontrols

    + Conduct industry benchmarking,regulatory requirement gathering and peer-based analysis of availablecontrols, risk assessment methodologies and risk mitigation practices toassess for coverage gaps

    + Support the development ofinformation security and information technology metrics including; KRIsand KPIs, to continuously monitor and guide program level risks

    **Qualifications**

    + A minimum of 3 years ofInformation and/or Cyber Security experience; preferably within banking orfinancial services

    + Bachelor's degree from anaccredited college/university or equivalent work experience; Advanceddegree and/or technical certification such as CISSP, CEH, CISM, GCIH orGCFE preferred

    + Demonstrated knowledge andexperience with cybersecurity and risk frameworks and standards including NISTCSF, NIST RMF, CoBIT, OWASP, NIST, MITRE, etc

    + Strong working knowledge ofinformation security and technology risk assessment tools, and methods

    + Experience designing securenetworks, systems and applications

    + Knowledge of cloud security andtechnologies; FedRAMP preferred

    + Experience developing securitydocumentation such as business continuity plan (BCP), business impactanalysis (BIA), disaster recovery plans (DRP) and system plans

    + Experience planning, researchingand developing security policies, standards and procedures

    + Professional experience in asystem administration role supporting multiple platforms and applications

    Why American

    Express?

    There’s a

    difference between having a job and making a difference.

    American Express

    has been making a difference in people’s lives for over 160 years, backing them

    in moments big and small, granting access, tools, and resources to take on

    their biggest challenges and reap the greatest rewards.

    We’ve also made a

    difference in the lives of our people, providing a culture of learning,

    collaboration, and helping them with what they need to succeed. We have their backs

    as they grow their skills, conquer new challenges, or even take time to spend

    with their family or community. And when they’re ready explore a new career

    path, we’re right there with them, giving them the guidance and momentum into

    the best future they envision.

    Because we

    believe that the best way to back our customers is to back our people.

    The powerful

    backing of American Express.

    Don’t make a

    difference without it.

    Don’t live life

    without it.

    Employment

    eligibility to work with American Express in the U.S. is required as the

    company will not pursue visa sponsorship for these positions.

    **American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.**

    **Job:** Technology

    **Primary Location:** US-New York-New York

    **Other Locations:** US-Arizona-Phoenix

    **Schedule** Full-time

    **Req ID:** 20006796


    Employment Type

    Full Time

  • Information Technology Specialist (Network Services)
    U.S. Army Cyber Command    Fort Huachuca, AZ 85670
     Posted 8 days    

    Summary

    About the Position:

    This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain DoD Personnel to recruit and appoint qualified candidates to positions in the competitive service. Your resume will not be reviewed for qualifications until a selection is made

    Responsibilities

    Serve as an Information Technology (IT) Specialist (Network Services) with responsibility for the installation, maintenance, testing, evaluation, and repair of local and campus area networks for the Network Enterprise Center (NEC).

    Apply networking concepts, principles, practices, procedures, and operational requirements with the analytical ability to identify, isolate, and alleviate local area network errors.

    Use analysis results to determine ways to improve network link relocation/modification.

    Use standard analytical techniques to determine the numbers of peripherals allowable, amount and types of connectivity, and bandwidth requirements.

    Initiate corrective action plans, within regulatory/statutory guide parameters to improve and accomplish network requirements.

    Integrate data systems into computer local area networks/wide area networks (LAN/WAN).

    Manage the equipment, parts inventory, and databases for the installation network and ensure sufficient parts are on hand to deal with a major failure.

    Troubleshoot all IT problems and determine whether cable, equipment, or operations is the issue.

    Evaluate operations in terms of meeting user needs, capabilities, costs, etc. to ensure a high grade of service.

    Requirements

    Conditions of Employment

    Qualifications

    Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Information Technology Specialist (Network Services): Specialized and Other Experience: One year of specialized experience which includes troubleshooting network or operating system software; resolving malfunctions involving various hardware components or software failures; reviewing requests for additions or modifications to existing network systems; and providing technical assistance in the use or maintenance of network-related information systems for end users. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

    Education

    FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

    Additional Information

    Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Two year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 34 - Information Technology/Cyber Management position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Payment of Permanent Change of Station (PCS) costs is authorized, subject to the provisions of the Joint Travel Regulations. This position MAY be eligible for situational telework only, including emergency and OPM prescribed "Unscheduled Telework". The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs may be warranted. This position may be subject to a pre-employment screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.


    Employment Type

    Full Time

  • Information Technology Specialist (Policy and Planning/Customer Support)
    U.S. Army Cyber Command    Fort Huachuca, AZ 85670
     Posted 8 days    

    Summary

    About the Position: This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain DoD Personnel to recruit and appoint qualified candidates to positions in the competitive service. Your resume will not be reviewed for qualifications until a selection is made. Serve as Lead, Plans and Programs Branch, Enterprise Capabilities Division, Assistant Chief of Staff G6 (ACofS G6), U.S. Army Network Enterprise Technology Command (NETCOM).

    Responsibilities

    Plan and schedule work and assignments on a daily, weekly, monthly, and quarterly basis.

    Serve as the Primary Contracting Officers Representative (COR) for NETCOM G6 IT services contracts and other selected contracts.

    Lead the Plans and Programs Branch and develop and maintain strategic plans, assess policy needs, and develop policies to govern IT activities.

    Institute measures and establish metrics for the leaders and staff to become proactive in the area of customer support to decrease call volume and improve response time.

    Provide support for the Command Web Development/Enterprise SharePoint and Global Network Enterprise (GNE) Programs.

    Meet with program area contacts to identify their roles, provide direction, and coordinate participation.

    Requirements

    Conditions of Employment

    Qualifications

    Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirements for an Information Technology Specialist (Policy and Planning/Customer Support): GS-12

    Specialized and Other Experience: One year of specialized experience which includes assisting in planning, designing, or budgeting for network and telecommunications projects; ensuring IT programs are compliant with organizational plans, policies, guidance, procedures, or standards; providing technical or professional Information Technology advice and recommendations to customers; and analyzing and developing new approaches, strategies, or policies to improve quality of operations and services to the organization. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). GS-13

    Specialized and Other Experience: One year of specialized experience which includes providing policy development support; administering policy and planning guidance to customers; providing input on Information Technology budgets; and ensuring the application of information assurance planning policy through customer support. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

    Education

    Additional Information

    The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs may be warranted. This position may be subject to a pre-employment screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Two year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 34 - Information Technology / Cyber Management position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.


    Employment Type

    Full Time

  • Help Desk Analyst II
    Robert Half Technology    Phoenix, AZ 85067
     Posted 8 days    

    Description

    Looking for a new opportunity? Your next Help Desk Analyst position might be with this growing company in the Financial Services field! This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This Service Desk Analyst job's main duty is to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. The perfect candidate for this job will be able to create knowledge articles and arrange training for other Service Desk Analysts when needed. This job requires you to handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users. We also need the chosen candidate for the Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. It is also important for you to understand Incident, Problem, Change Management and other processes. It is also important for you to understand how these processes work together to provide superior support and high availability of our business. Covering alternative shifts when needed is often necessary with this Analyst job.

    Responsibilities

    - Provide guidance to Tier 1 support and team members

    - Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

    - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

    - The most important thing about this job is to facilitate user account management. This includes handling onboarding, change and departure processes

    - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

    - Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

    - Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

    Requirements

    - Can work independently with minimal supervision

    - Possess skill set to successfully analyze complex business problems, propose effective solutions and understand and apply business vision and direction

    - Excellent oral and written communications skills

    - Ability to multitask and meet deadlines

    - You'll be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

    - Working knowledge in one or more programming or scripting language

    - A combination of superior customer service skills and technical aptitude is required for success at this position

    - Strong problem solving and analytical skills

    - 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

    - Solid understanding of JIRA

    - VDI experience

    Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

    From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

    Download our mobile app to take your job search on the go!

    Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

    All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

    © 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

    By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

    **Salary:** $20.90 - $24.20 / Hourly

    **Location:** Phoenix, AZ

    **Date Posted:** November 19, 2020

    **Employment Type:** Temporary

    **Job Reference:** 00210-0011608505

    **Staffing Area:** Technology u0026 IT


    Employment Type

    Full Time

  • Help Desk Analyst I
    Robert Half Technology    Scottsdale, AZ 85258
     Posted 8 days    

    Description

    You'll love this job if you excel at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the Help Desk Analyst position for you. Located in Scottsdale, Arizona, the Help Desk Analyst opportunity is a long-term temporary role.

    What you get to do every single day

    - Assist and follow up on technical help tickets submitted via phone, email, and walk-ups

    - Independently investigate and implement solutions to technical issues

    - Identify recurring technical issues and propose solutions to address the root of the problems

    - Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

    Requirements

    - Expertise in Microsoft Office 365

    - Solid understanding of ServiceNow

    - Comprehension of basic networking concepts

    - IT support ticketing system experience desired

    - Strong problem solving and analytical skills

    - Demonstrated knowledge of user administration and bug fixing in a client server environment

    - Background in installing and configuring operating systems, networked and local printers, and business applications

    Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

    From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

    Download our mobile app to take your job search on the go!

    Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

    All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

    © 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

    By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

    **Salary:** $19.00 - $22.00 / Hourly

    **Location:** Scottsdale, AZ

    **Date Posted:** November 19, 2020

    **Employment Type:** Temporary

    **Job Reference:** 00210-0011614132

    **Staffing Area:** Technology u0026 IT


    Employment Type

    Full Time

  • Technical Support Specialist (Temp to Hire)
    Reputation.com    Scottsdale, AZ 85258
     Posted 8 days    

    About Reputation.com:

    Reputation.com is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touchpoints.

    We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. Reputation.com is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do.

    Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second place!

    Speaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list, Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2’s Summer 2020 report.

    Reputation.com has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google, Facebook, JD Power, Amazon.com, and Web.com. Altogether, these partnerships amplify Reputation.com's credibility in the industry and provide new opportunities for innovation.

    "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett

    Why Work at Reputation.com?

    + We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.

    + Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.

    + The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

    + We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.

    + Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.

    + Who thrives at Reputation.com? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

    Job Summary:

    Do you have a passion for customer success and problem solving? Do you thrive in a high-volume work environment that showcases your attention to detail and troubleshooting skills? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation.com is looking for a proven Technical Support Specialist with these skills.

    Responsibilities:

    + Handling customer technical support cases through phone and email submission

    + Cross-departmental collaboration to provide resolution for client requests.

    + Queue management with emphasis on efficiency, quality & quantity.

    + Work in various department lanes becoming a subject matter expert in each.

    + Demonstrate understanding of social media and effectively communicate knowledge with clients.

    + Troubleshooting, updating account configuration, reviewing activity in the platform to optimize clients’ business structure.

    + Provide guidance on the capabilities of the Reputation.com platform.

    + Share best practices and industry knowledge across verticals.

    + Communicate product enhancement to clients.

    + Additional duties as assigned.

    Qualifications:

    + 2-4 years of work experience specific to customer success/technical support/account management - SaaS recommended.

    + Excellent phone skills are a "MUST"

    + Knowledge of social media platforms and review sites.

    + Excellent written and verbal skills.

    + Positive attitude and “team-first” mentality .

    + Advanced skillset with Excel a “MUST”.

    + Able & comfortable changing direction at a moment’s notice.

    + Knowledge of Salesforce CRM.

    + Solid analytical, problem-solving, and organizational skills with a strong attention to detail.

    + Bachelor’s Degree or equivalent experience preferred.

    More on Reputation.com:

    The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.

    Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen, and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:

    + Monitor, request and respond to online reviews

    + Improve star ratings and search result rankings

    + Audit and maintain business listings and location directories across the web

    + Manage social media engagement and advertising

    + Make operational changes to improve customer experience

    + Maximize customer retention and revenue

    Reputation.com is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Applicants only - Recruiting agencies do not contact.


    Employment Type

    Full Time

  • Information Technology Specialist (Network/Information Security)
    Customs and Border Protection    Tucson, AZ 85702
     Posted 8 days    

    Summary

    As our nation navigates the COVID-19 pandemic, CBP is committed to delivering our mission to safeguard America's borders and enable legitimate trade and travel. Staffing mission critical positions remains a high priority. Be reassured that CBP is still hiring, despite potential hiring process step delays due to restrictions to in-person activities.

    Responsibilities

    Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, Southwest Region, located in Tucson, AZ. Joining Customs & Border Protection will allow you to use your expertise in Information Technology principles, concepts and methods to support Information Technology systems and services. This position starts at a salary of $65,141.00 (GS-11, Step 1) to $100,808.00 (GS-12, Step 10) with promotion potential to $100,808.00 (GS-12 Step 10). Apply for this exciting opportunity to provide Information Technology support that strengthens the Department's ability to perform homeland security functions. In this Information Technology Specialist (Network/Information Security) position you will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability. Typical work assignments include: Diagnosing and resolving problems in response to customer reported incidents. Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements. Interacting with internal and external stakeholders as the Subject Matter Expert to provide Information Technology guidance and solutions and providing customer training as required. Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance. Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices.

    Requirements

    Conditions of Employment

    You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures

    Qualifications

    Basic Requirement: Individuals must have Information Technology (IT) related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Along with the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience. Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Analyzing, planning, integrating and configuring network systems hardware Diagnosing and resolving network problems, hardware/software interface and interoperability problems Testing, installing, configuring and maintaining networks including hardware, middleware and software to ensure conformance to national standards consulting Evaluating new hardware and software technologies for potential inclusion into the enterprise Education Substitution: GS-11: Successful completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-11 grade level. Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying. One year of fulltime graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 54 semester hours should be considered as satisfying the 3 years of full-time study requirement. Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Adjusting, modifying and improving Information Technology systems; Diagnosing and resolving problems in response to customer reported incidents involving different platforms, operating systems, applications and desktop configurations. Installing, configuring, integrating, troubleshooting, optimizing and monitoring network performance. Providing guidance and solutions in planning and implementing migration activities to ensure successful deployment of technologies There is no education substitution at the GS-12 grade level for this position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/25/2020. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

    Education

    Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

    Additional Information

    Bargaining Unit: This position is covered under the bargaining unit. Travel: You may be required to travel for this position. Passport: You may be required to obtain and maintain an official passport. Motor Vehicle Operation: You must possess a valid state driver's license at the time of appointment. On Call: This position may require the incumbent to be on call 24 hours per day, seven days per week. Overtime: You must be available to work overtime on a scheduled or unscheduled basis. Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied. Telework may be available on a regular recurring or situational basis. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Follow U.S. Customs and Border Protection on Twitter @CustomsBorder The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.


    Employment Type

    Full Time

  • Senior Network Security Engineer
    Kforce    Tempe, AZ 85282
     Posted 9 days    

    Kforce has a client, a growing company in the Tempe, AZ area is seeking a Senior Network Security Engineer. We are working directly with the Hiring Manager.Summary:This will be a hands-on, technology-heavy role emphasizing identification, prevention, and remediation of cybersecurity threats where you are responsible for the configuration, daily operations, management and architecture of the company's cybersecurity environment. You'll research, troubleshoot and resolve cybersecurity and Network/Infrastructure issues as they arise.Responsibilities:

    * Serving as the subject matter expert for cybersecurity concepts, solutions and daily operations supporting 3,000 end users spread across various locations nationwide

    * Configuring, operating, optimizing and sustaining security infrastructure devices including F5 appliances and Palo Alto and Cisco firewalls

    * Implementing countermeasures and enhancing defenses for information systems and resources

    * Developing and implementing technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks

    * Synthesizing and analyzing vulnerability and threat data from a variety of sources to provide actionable intelligence then advising relevant stakeholders on appropriate courses of action

    * Participating in architecture discussions with peers, Enterprise Architecture, and the Information Security Department ensuring our cyber infrastructure is securely supporting business needs

    * Providing technical leadership and overall accountability for the successful implementation of cybersecurity components within customer projects

    * Completing service requests and incident tickets in support of the cybersecurity infrastructure

    * Bachelor's degree in a technology field is preferred or equivalent work experience

    * Possess one or more of the following cybersecurity certifications: CompTIA Security ; CompTIA Cybersecurity Analyst (CySA ); CompTIA Advanced Security Practitioner (CASP ); Cisco Certified Network Associate - CCNA exam 200-301; Certified Ethical Hacker (CEH); Certified Information Systems Security Professional (CISSP)

    * 3-6 years of relevant, hands-on work experience administering cybersecurity platforms

    * Experience with Microsoft Azure and securing Cloud-based services is a plus

    * Must have knowledge and experience with Palo Alto Firewalls

    * Infrastructure/network security background is required

    * Will be owning projects/tasks from end to end, building solutions, making decisions)

    * Proven experience configuring cybersecurity systems and devices to include firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, and content filters

    * Demonstrated understanding of the tactics, techniques and procedures (TTPs) used by threat actors while disrupting their activities with cybersecurity defenses

    * Proven experience investigating security incidents with ability to analyze logs to uncover details of a compromise, systems involved, threat TTPs, etc. then deploying appropriate remediation

    * Demonstrated ability to context switch while still delivering on commitments

    * Experience with Microsoft Azure and securing Cloud-based services is a plus

    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Years


    Employment Type

    Full Time

  • Senior Network Security Engineer (remote virtual work from home eligible)
    Humana    Phoenix, AZ 85067
     Posted 13 days    

    **Description**

    * role will be remote post covid

    The Senior Infrastructure/Network Security Engineer leads and participates in the development of enterprise-level network and infrastructure security strategies. The Senior Infrastructure/Network Security Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

    **Responsibilities**

    The Senior Infrastructure/Network Security Engineer ensures infrastructure/network security by designing, installing, configuring and administering network infrastructure and security systems. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

    **Required Qualifications**

    + Bachelor's Degree or 5+ years of relevant experience

    + 5 years experience infrastructure/network security by designing, installing, configuring and administering network infrastructure and security systems

    + Understanding of department, segment, and organizational strategy and operating objectives, including their linkages to related areas

    **Preferred Qualifications**

    + Master's Degree

    + Security Certification

    + Firewall, Cloud Proxy, VPN, Multi-factor authentication expertise highly desired

    **Additional Information**

    **Scheduled Weekly Hours**

    40


    Employment Type

    Full Time


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