Groomer, Petsense
**Overall Job Summary**
This position is responsible providing professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques.
**Essential Duties and Responsibilities (Min 5%)**
+ Deliver world class customer satisfaction
+ Answer phone and schedule appointments
+ Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.
+ Book appointments and greet pets as they come in
+ Report all accidents and injuries to the Store Manager promptly
+ Follow bathing/grooming procedures as outlined
+ Clean ears, clip nails and perform other needed services
+ Adhere to customer instruction of clipping pattern desired
+ Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears
+ Comb and shape dogs’ coat
+ Talk to live animal, or use other non-physical techniques to keep animal calm
+ Complete and maintain customer and company forms
+ Properly and completely fill out required grooming forms
+ Observe all safety rules and procedures and adhere to safety standards
+ Sweep, vacuum, clean and sanitize cages, tubs and other cleaning as needed to maintain standards
+ Assist in store operations as needed
**Required Qualifications**
Experience: Minimum of 1-year experience grooming/styling pets. Must be comfortable working with dogs and cats. **Must provide own tools (clippers, blades, shears) or be willing purchase required tools.**
Education: High school diploma or equivalent. Successful completion of Paragon Level 1 & 2 training provided by Petsense. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.
**Preferred knowledge, skills or abilities**
+ Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps
+ Ability to read, write, and count accurately.
+ Communicate effectively with customers
+ Display compassion with animals and treat them accordingly
+ Exhibit attention to detail
+ Read, write, and count to accurately complete all documentation
+ Lift and carry pets generally weighing 0-50 pounds
+ Work varied hours, days, nights, and weekends as business needs dictate
+ Stand and walk for long periods of time
+ Safely work around pets and pets’ waste
**Working Conditions**
+ Working environment is favorable, generally working inside with moderate noise.
+ Exposure to wet conditions, particularly when bathing dogs.
+ Exposure to cats and dogs of all sizes, breeds, and temperaments.
+ Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
+ Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
+ Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
+ Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
**Physical Requirements**
+ Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
+ Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.
+ Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.
+ Ability to utilize grooming instruments including shears and dryers.
+ Ability to frequently lift or reach merchandise overhead.
+ Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.
+ Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
+ Ability to read, write, and count accurately to complete all documentation.
+ Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
+ Ability to successfully complete all required training.
+ This position is non-sedentary.
+ It is essential to operate all equipment related to your job duties effective, safely, properly, and accurately; and to provide the highest level of customer service.
+ It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
**Disclaimer**
_This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. The Associate should perform all duties as assigned by his/ her supervisor._
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