Palliative Care Clinical Director is responsible for the operational leadership, supervision, provision, and documentation of the palliative care interdisciplinary team in accordance to Federal and State regulations. The Clinical Director will provide clinical leadership in conjunction with and under the auspices of the palliative care service medical director to achieve consistent high-quality patient care, outcomes, and satisfaction. Demonstrates operational leadership within the local LHC organization as well as in day-to-day team activities. Coordinates and completes assigned duties to support effectively the immediate and long-range objectives of the company. Enhances profitability and sustainability of the agency. Recruits, retains and manages an effective and efficient clinical team. Facilitates and participates in interdisciplinary team meetings, in-services, committees, quality improvement, and other meetings. Reviews and recommends changes in policies, procedures, and forms. Manages the clinical interdisciplinary team including Palliative Care NPs, RNs, Social Workers, Chaplains, and office staff. Assists the medical director as needed.
LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and home and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
+ Manages day-to-day operations of palliative care consult service and acts as driver for the care management process by coordinating all aspects of the referral process, including addressing issues or inquiries promptly with appropriate information, strategies, and follow-up.
+ Ensures operating metrics are generated accurately through timely entry of referrals, completion of visit notes, and transfer/discharge workflow.
+ Responsible for facilitating daily adequate communication of patient care needs with clinical staff, administrative support, and physicians as needed.
+ Coordinates attendance and facilitates scheduling of IDG meetings at least every 14 days to ensure team communication, collaboration, and documentation.
+ Ensures the review, accuracy, and maintenance of relevant clinical notes, documentation, referral information, discharge information, and event reporting; reports any identified need/issues to Hospice Executive Director, Palliative
+ Care Program Director, Physician, Nurse Practitioner and interdisciplinary team as appropriate.
+ Assures optimal scheduling of provider consults and established visits by the interdisciplinary team to achieve efficient and productive use of resources while maximizing value to patients.
+ Ensures and coordinates the palliative plan of care established by Medical Director and/or Nurse Practitioner. Collaborates with the patient/family, attending physician, and members of the interdisciplinary team to achieve the plan’s goals.
+ Conducts patient visits as needed to maintain plan of care and meet patient needs. Creates accurate and relevant clinical notes regarding patient condition; reports condition and unaddressed patient needs to the palliative care physician or nurse practitioner.
+ Ensures the facilitation and collaboration of appropriate services as needed by patient/family maintaining a quality continuum of care.
+ Partners with the medical director to ensure high-quality palliative care is provided on a daily basis.
+ Assists the medical director and APRNs with maintenance of protocols and ensures any changes are communicated to the interdisciplinary team.
+ Acts as a liaison between staff, patients, the medical community, and upper management to ensure information is shared appropriately among the LHC palliative care team.
+ Provides in-services and educational offerings about palliative care to referral sources, healthcare partners, community entities, and Home Health/Hospice staff to increase awareness and appropriate utilization of services.
+ Partners with sales staff as appropriate to schedule presentations.
+ Maintains immediate availability during on-site business hours, remains available via telephone communication when offsite, and is available after hours as needed; participates in on-call rotation to meet patient needs after-hours.
+ Assists the Hospice Executive Director to ensure palliative care recruits and employs qualified individuals, has adequate staffing per the staffing model, and maintains staff retention through meaningful education and support, a healthy employment culture, and a focus on purposeful work.
+ Verifies licensure, certification, and credentialing prior hire and annually as required by law and policy.
+ Provides and oversees orientation of personnel. Assigns preceptor or functions as a preceptor to new hires on an as-needed basis.
+ Conducts staff conferences as needed, included but not limited to monthly staff/safety/quality meetings.
+ Performs timely evaluations and annual competencies of direct report personnel and supervises the accuracy of personnel records.
+ Completes all necessary in-services and educational offerings in a timely manner and supervises compliance of staff with same.
+ With oversight by the Hospice Executive Director, administers progressive discipline when necessary.
+ Participates in the QAPI plan and processes. Ensures follow up on any required action plans.
+ Responds promptly to patient/family requests. Investigates concerns objectively (whether shared verbally, in writing, or through a patient satisfaction survey) and conducts service recovery quickly and professionally.Reports any sentinel events, risk management situations, or serious negative performance trends to Hospice Executive Director and Palliative Care Program Director immediately.
+ Ensures appropriate coding/billing assignment compliant with payer source requirements. Ensures that all services are billed as provided and supervises staff regarding billing issues on a daily basis.
+ Reviews monthly financial reports and partners with the Hospice Executive Director and Palliative Care Program Director relative to daily operations to meet budgeted goals and strategic goals, ensuring quality patient care is delivered in the most cost-effective manner.
+ Submits and/or participates in development of annual budgets, strategic plans, and agency annual evaluation.
+ Ensures timely referral of patients to other services or levels of care in alignment with eligibility and patient/family desires, maintaining excellent continuum of care.
+ Responsible for compliance with all regulations, laws, policies and procedures, that are applicable to palliative care.
+ Complies with accepted ethical conduct & professional Standards of Nursing Practice as determined by the American Nurses Association and regulatory institutions.
+ All other duties as assigned.
Education & Experience
+ 2+ years clinical experience preferably in hospice and/or palliative care. Hospice palliative care certification preferred.
+ Previous experience working and collaborating in an interdisciplinary team environment.
+ Knowledge of palliative care and ability to communicate professionally with referral sources, healthcare partners, and colleagues concerning disease trajectory, clinical assessment, and appropriate intervention in a variety of arenas of care, such as palliative care and advanced illness management, including but not limited to physical, psychosocial, and spiritual needs.
+ Understands and supports the role of the nurse practitioner in the palliative care/hospice environment and able to address concerns/issues with the medical director.
+ Experience in areas of leadership, finance, budget, community resources, quality outcomes, customer service, growth, and team building preferred.
+ Demonstrates ability to problem solve independently with colleagues and customers; exhibits sound judgment.
+ Experience in managing office staff, clinical professionals, and providers.
+ Able to balance work load and prioritize multiple tasks on a daily basis while maintaining positive affect and demeanor of servant leadership.
+ Able to shift focus easily throughout the work day and handle sensitive issues with thoughtful regard and prioritization of action/outcome.
+ Clinical experience in the home environment a plus.
+ Active RN licensure in state of practice
+ Current CPR, driver’s license, valid vehicle insurance, and access to a dependable vehicle or public transportation
An equal opportunity employer
LHC Group is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status. To learn more about the opportunities for you with LHC Group and our affiliates, contact one of our Human Resources team members at 1.866.LHC.Group.
Found here: http://lhcgroup.com/careers