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Law, Public Safety, Corrections & Security

Immigration and Customs Inspectors

Investigate and inspect persons, common carriers, goods, and merchandise, arriving in or departing from the United States or between states to detect violations of immigration and customs laws and regulations.

Salary Breakdown

Immigration and Customs Inspectors

Average

$76,650

ANNUAL

$36.85

HOURLY

Entry Level

$71,100

ANNUAL

$34.18

HOURLY

Mid Level

$75,850

ANNUAL

$36.47

HOURLY

Expert Level

$80,600

ANNUAL

$38.75

HOURLY


Current Available & Projected Jobs

Immigration and Customs Inspectors

59

Current Available Jobs

5,150

Projected job openings through 2024


Sample Career Roadmap

Immigration and Customs Inspectors


Top Expected Tasks

Immigration and Customs Inspectors


Knowledge, Skills & Abilities

Immigration and Customs Inspectors

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Law and Government

KNOWLEDGE

Public Safety and Security

KNOWLEDGE

English Language

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Psychology

SKILL

Active Listening

SKILL

Speaking

SKILL

Critical Thinking

SKILL

Reading Comprehension

SKILL

Social Perceptiveness

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Problem Sensitivity

ABILITY

Inductive Reasoning

ABILITY

Near Vision


Job Opportunities

Immigration and Customs Inspectors

  • LEAD MEDICAL COORDINATOR -ORR-BILINGUAL ENGLISH/SPANISH
    Rite of Passage    Oracle, AZ 85623
     Posted about 10 hours    

    Description

    POSITION SUMMARY:

    The Medical Coordinator works as a staff member of the Student Services team. Primarily responsible for ensuring

    that the systems are in place to provide and document excellent medical care to the students. The Medical

    Coordinator reports to the Director of Student Services and directly supervises other medical personnel – Medical

    Assistant and Emergency Medical Technicians.

    ESSENTIAL FUNCTIONS:

    1. Ensures that the Medical Clinic runs smoothly and professionally by assigning and overseeing the various

    activities including but not limited to: schedules on-site medical appointments to provide excellent care for

    the students, schedules off-site medical and follow-up appointments and obtains service authorizations,

    communicates with Case Managers, Placing Agencies and parents on medical matters, collects and reports

    monthly Key Performance Indicators for the department, and advises of all medical appointments for the

    Coordination and Planning (C&P) calendar.

    2. Ensures students are enrolled in some form of medical insurance and submits medical billings to Placing

    Agencies, if applicable.

    3. Communicates with the Director of Student Services on a weekly basis regarding the status of the medical

    clinic.

    4. Works collaboratively with the Medical Authority in distributing assignments.

    5. Ensures accuracy of reporting and utilizes “best practices” that guarantee top quality services.

    6. Coordinates quarterly quality assurance reviews to ensure ROP, Licensing and Contract compliance.

    7. Manages the medical budget and monthly expenditure statements. Orders or directs the ordering of

    supplies, pharmaceuticals and equipment in a timely manner. Develops billing and insurance procedures

    and understands contract requirements.

    8. Collects and reports monthly Medical Clinic statistics for monthly reporting.

    9. Reviews all medical incident reports. Unusual medical incidents are promptly reported according to policy.

    10. Develops medical resources and relationships.

    11. Acts as a member of the Treatment Team Committee, if applicable.

    12. Designates a medical staff member to participate in the site Cabinet Committee, if applicable.

    13. Supervised staff: Supervises medical staff to ensure excellent customer service is being provided to both

    on-site and off-site clients and providers. Conducts hiring, evaluations, commendations, reprimands and

    dismissals, reviews and approves time and attendance, and assists with developing supervised staff by

    conducting training sessions and action plans.

    14. Assists the Site Trainer with training relating to the areas of expertise if applicable.

    15. Develops systems and protocols that ensure efficiencies that promote health, safety and security.

    16. Ensures the safety, health and welfare of staff and students at all times.

    17. Provides encouragement, guidance and resources to staff and students when needed.

    18. Models and ensures all program norms are upheld without compromise.

    19. Acts as a positive role model and mentor for both staff and students.

    20. Treats others with respect, confronts negative behavior and supports confrontations.

    21. Completes required reports and documentation in a timely manner, provides management with required

    reports and advises of any problematic situations.

    22. Complies with and implements the Rite of Passage Policies and Procedures as detailed in the appropriate

    manuals/handbooks.

    23. Ensures the highest standards are maintained to prevent illegal, unethical, or improper conduct and to

    ensure the program remains in compliance with agency licensing and Rite of Passage policies and

    procedures.

    24. Assists with the correction of deficiencies and quality improvement efforts. 25. Attends and participates in all required meetings. Chairs the bi-weekly medical meetings and files minutes electronically in a shared file. 26. Commits to attending all training and staff development classes in order to ensure sufficient hours of training for this position and those supervised on an annual basis. Notifies supervisor if annual training hours are deficient. 27. Other duties as assigned, verbally or in written form to meet the needs of the program.

    MINIMUM QUALIFICATIONS:

    1. High school diploma or equivalent. Bachelor’s degree in related health care field preferred.

    2. A minimum of two years of previous medical services administration preferred.

    3. Current Emergency Medical Technician or Medical Assistant Certification.

    4. Experience in medical billing and insurance preferred.

    5. Prior supervisory experience.

    6. Good interpersonal skills including the ability to interview potential employees if required.

    7. Ability to be an eligible ROP driver. Must possess a current State Driver’s License and have an acceptable

    driving record for the past three (3) years.

    8. Ability to pass a criminal background clearance check, drug screen, physical and TB test.

    9. Ability to utilize resources available to complete assigned projects.

    10. Ability to prepare written reports and correspondence.

    11. Ability to understand and follow verbal and written instructions.

    12. Ability to effectively communicate, verbally and in writing.

    13. Able to work in excess of 40 hours per week with the possibility of a varied schedule.

    14. Must be able to maintain a high level of confidentiality.

    15. Must have excellent organization and time management skills.

    16. Ability to build and maintain positive internal and external relationships.

    17. Ability to provide exemplary customer service to all employees and outside constituents.

    18. Ability to function independently and as a member of a team in a multi-task environment.

    19. Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly

    changing business conditions.

    20. Proficient in the use of computers and associated software.

    21. A minimum of 1 year employment experience in the child welfare field working with children and/or adolescents in a social service setting.

    Rite of Passage is a leading national provider of programs and opportunities for troubled and at-risk youth from social services, welfare agencies and juvenile courts. For 35 years, we have developed and operated a continuum of programs based on the needs of youth and our placing agencies. With an emphasis on evidence-based practices and positive skill development, combined with our supportive and therapeutic approach, our organization is respected by industry experts as a highly effective solution for our youth. Since 1984, over 25,000 youths have entered and completed our programs. Rite of Passage has built its reputation on running life-changing educational treatment programs that positively contribute to the community.

    Our employees are dedicated, passionate individuals that are committed to inspiring positive change in the lives of youth. Becoming a member of the Rite of Passage team is more than just a job, it’s an opportunity to create a meaningful career with a company driven by its powerful mission to make a difference.

    Qualifications

    Education

    Required

    + High School or better

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


    Employment Type

    Full Time

  • COACH COUNSELOR - ORR - Bilingual English/Spanish required
    Rite of Passage    Oracle, AZ 85623
     Posted about 10 hours    

    Description

    POSITION SUMMARY:The primary responsibilities of a Coach Counselor are to provide safety and around-the-clock supervision of at-risk youth. Coach Counselors provide for the physical, personal and health needs of each student through individual counseling and behavioral/social/physical and educational skill development. Coach Counselor’s provide an atmosphere that is supportive of the needs of the students; monitor and document student behaviors and activities; and participate and assist with educational, social, athletic and recreational activities. Coach Counselors work in collaboration with other professional staff to establish and/or meet the goals of each student’s treatment plan. The Coach Counselor is distinguished from Night Coach Counselor in that in this role, a Coach Counselor performs standard level paraprofessional work in every aspect of the program operations. Typically reports to a Group leader or higher authority and may vary by individual location. Operational supervision may be provided by a Senior Coach Counselor.

    ESSENTIAL FUNCTIONS:

    + Adheres to the facility and daily schedule, ensures that the facility (unit, cottage, house, room, dorm, etc.) is on time for all elements and the students participate in all of the scheduled activities.

    + Completes daily assignments as specified by the Senior Coach Counselor, Group Leader or higher authority, including duties of a Night Coach Counselor.

    + Ensures that program rules, norms, policies etc. are enforced and that the program is operated within all program requirements and regulatory guidelines.

    + Conducts physical count of students within the assigned living area and/or assignment and records the count on the student check sheet as required by site operations (every 5, 10, 15, etc. minutes).

    + Follows suicide prevention monitoring as directed.

    + Enters student information in the database in accordance with the position security level and operating procedures, if applicable. (Colorado facilities)

    + Ensures there is adequate Group Living staff coverage before leaving shift.

    + Completes daily assignments as specified by the Senior Coach, Group Leader and/or higher authority. Promotes a sense of community by teaching and modeling cooperation, respect, and responsibility in the group living environment; encouraging participants to interact with one another and creating opportunities for them to do so.

    + Observes behavior patterns of students in order to detect signs of depression, anger, and/or other emotional and situational problems/issues and initiates proper program behavior management and intervention techniques.

    + Encourages and supports the students’ academic, vocation, athletic and treatment participation.

    + Facilitates problem solving through active listening, guidance, and conflict mediation with staff and students.

    + Personally provides consistent interactive supervision of the students (know where they are and what they are doing at all times) is provided in usual, unusual and non-standard situations in various program elements such as:

    + Living environment,

    + Positive Skill Development Groups,

    + School environment,

    + Community service,

    + Sporting programs,

    + Extra-curricular activities,

    + Student work programs,

    + Student internships.

    + Maintains thorough and accurate records, files, correspondence and statistics; completes necessary documentation (both hand-written and computer-based data entry) in a timely, accurate, complete and legible manner. May include, but not limited to: notations in the shelter log, bed roster, incident reports, late arrivals, sign-in sheets, showers and laundry schedules, bed check logs and any other forms used or as directed by the supervisor and site requirements.

    + Resolves problems and mediates conflicts involving students encountered during assigned shift operations, determines appropriate solutions and/or seeks out assistance from other staff and higher authority.

    + Communicates and applies policies, licensing requirements, and program elements to students. Reports problem areas, disciplinary action, behavior problems, safety violations etc. to supervisor, Senior Coach Counselor, Group Leader or higher authority.

    + Observes and appropriately responds personally to incidents such as assaults on staff and/or students, run-away attempts, program disturbances, emergencies or other situations threatening the safety, health and/or welfare of the facility, community, students and/or operations.

    + Performs proper safe physical management techniques when situations require and completes reporting procedures and documentation.

    + Provides conflict de-escalation and mediation involving students, as needed.

    + Ensures facility (unit, cottage, house, room, etc.) maintenance, safety and cleanliness meet health, and safety codes.

    + Ensures compliance with standards and security safeguards such as room checks; suicide watch protocols, Prison Rape Elimination Act Policies and Procedures, removal of dangerous items and student count responsibilities.

    + Acts as a positive role model: guiding students and facilitating appropriate behavior about daily living skills, self-care, personal interaction, social relationships and constructive time management.

    + Personally responsible to maintain appropriate professional boundaries with students and staff; responds to students and staff in a professional and courteous manner; observes and adheres to confidentiality standards.

    + Follows all policies and procedures regarding attendance, including punctuality and notification.

    + Maintains and promotes the cooperative, harmonious, teamwork environment ROP strives to promote within the workplace; maintains and promotes an atmosphere of dignity and respect in line with the philosophy and policies of Rite of Passage.

    + Encouraged to participate in at least 50% of the daily physical activities required of the students.

    + Ensures the highest standards are maintained to prevent illegal, unethical, or improper conduct and to ensure the program remains in compliance with agency licensing and Rite of Passage policies and procedures.

    + Assists with the correction of deficiencies and quality improvement efforts.

    + Attends and participates in all required meetings.

    + Commits to attending all training and staff development classes in order to ensure sufficient hours of training on an annual basis. Notifies supervisor if annual training hours are deficient.

    + Other duties as assigned, verbally or in written form.

    NOTE: An employee assigned to this title shall perform a majority, but may not perform all of the duties listed in this position description on a daily basis but each duty as a minimum is considered essential duties. Conversely, minor level duties performed on the job may not be listed.

    MARGINAL FUNCTIONS:

    1. Participates in Site, Region and/or Company events as required.

    2. Conducts transportation of students and/or as needed as an eligible driver.

    MINIMUM QUALIFICATIONS:

    1. Possess a high school diploma or equivalent.

    2. Must be at least 21 years of age.

    * One year experience with youth.

    3. Must meet all state licensing requirements as required by specific site

    4. If required to operate a company vehicle during the course of employment, must meet the requirements to be an eligible ROP driver. Must possess a current State Driver’s License and have an acceptable driving record for the past three (3) years.

    5. Ability to pass a criminal background clearance check, drug screen, physical and TB test.

    6. Ability to utilize resources available to complete assigned projects.

    7. Ability to prepare written reports and correspondence.

    8. Ability to understand and follow verbal and written instructions.

    9. Ability to effectively communicate, verbally and in writing.

    10. Able to work in excess of 40 hours per week with the possibility of a varied schedule.

    11. Must be able to maintain a high level of confidentiality.

    12. Must have excellent organization and time management skills.

    13. Ability to build and maintain positive internal and external relationships.

    14. Ability to provide exemplary customer service to all employees and outside constituents.

    15. Ability to function independently and as a member of a team in a multi-task environment.

    16. Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly changing business conditions.

    17. Proficient in the use of computers and associated software.

    Rite of Passage is a leading national provider of programs and opportunities for troubled and at-risk youth from social services, welfare agencies and juvenile courts. For 35 years, we have developed and operated a continuum of programs based on the needs of youth and our placing agencies. With an emphasis on evidence-based practices and positive skill development, combined with our supportive and therapeutic approach, our organization is respected by industry experts as a highly effective solution for our youth. Since 1984, over 25,000 youths have entered and completed our programs. Rite of Passage has built its reputation on running life-changing educational treatment programs that positively contribute to the community.

    Our employees are dedicated, passionate individuals that are committed to inspiring positive change in the lives of youth. Becoming a member of the Rite of Passage team is more than just a job, it’s an opportunity to create a meaningful career with a company driven by its powerful mission to make a difference.

    Qualifications

    Experience

    Preferred

    + 1 year: At risk youth

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


    Employment Type

    Full Time

  • CASE MANAGER - ORR LTFC ( Bilingual Spanish and English)
    Rite of Passage    Queen Creek, AZ 85142
     Posted about 10 hours    

    Description

    POSITION SUMMARY:

    The Case Manager is a member of the site team implementing the Rite of Passage program. The Case Manager is responsible for administrating, developing and facilitating the completion of case plans and treatment programs in accordance with the requests of the placing agency and the needs of each student on their case load. Depending on location, the Case Manager reports to the Director of Student Services, Case Management Coordinator, Unit Manager and/or Program Director.

    ESSENTIAL FUNCTIONS:

    1. Adheres to the facility and daily schedules.

    2. Develops and oversees the completion of the MAP Plan according to the Discrete Case Plan, Commitment Time, and presenting issues and needs of the students on the assigned case load.

    3. Develops and oversees the completion of the Graduation Plan based on presenting issues and student needs.

    4. Primary program liaison between student, parents/legal guardian, Client Manager and placing agency officials.

    5. Provides monthly progress notes and weekly student updates to the client manager and/or placing agency official according to the Discrete Case Plan and a student’s progress toward the MAP Plan.

    6. Facilitates all court hearings, Probation Officer visits, student visits and/or home passes, and meetings with students and their client manager to review progress.

    7. Attends and assists with the facilitation of daily Positive Skill Development Group meetings and treatment groups.

    8. In conjunction with administrative assistance, manages and updates assigned student files.

    9. Completes Serious Incident Reports and notifies the appropriate individuals/agencies.

    10. Completes required reports and documentation in a timely manner, provides management with required reports and advises of any problematic situations.

    11. Complies with and implements the Rite of Passage Policies and Procedures as detailed in the appropriate manuals/handbooks.

    12. Ensures the highest standards are maintained to prevent illegal, unethical, or improper conduct and to ensure the program remains in compliance with agency licensing and Rite of Passage policies and procedures.

    13. Assists with the correction of deficiencies and quality improvement efforts.

    14. Attends and participates in all required site and student meetings.

    15. Commits to attending all training and staff development classes in order to ensure sufficient hours of training are completed on an annual basis. Notifies the supervisor if annual training hours are deficient.

    16. Ensures the safety, health and welfare of staff and students at all times.

    17. Provides encouragement, guidance and resources to the staff and students when needed.

    18. Models and ensures all program norms are upheld without compromise.

    19. Acts as a positive role model and mentor for both staff and students.

    20. Treats others with respect, confronts negative behavior and supports confrontation.

    21. Other duties as assigned, verbally or in written form.

    MARGINAL FUNCTIONS:

    1. Oversees on-site family visits.

    2. Assists other staff members with emergency situations.

    3. Participates in Site, Region and/or Company community events as required.

    + Must be bilingual and speak both Spanish and English.

    MINIMUM QUALIFICATIONS:

    1. Possess a BA/BS in related field (Master’s degree preferred). Internal candidates must satisfactorily complete 90 days as a ROP Coach Counselor with a standard or above evaluation in addition to a BA/BS degree.

    2. Prior case management experience required including three years experience with juveniles.

    3. Background in dealing with juvenile placement agencies is preferred.

    4. For sites operating in Maryland, all direct-care staff must comply with COMAR 14.31.06.06.

    5. A working knowledge of the Positive Operational Culture program.

    6. Must meet the requirements to be an eligible ROP driver. Must possess a current State Driver’s License and have an acceptable driving record for the past three (3) years.

    7. Strong knowledge of overall company operations and policies and procedures.

    8. Ability to pass a criminal background clearance check, drug screen, physical and TB test.

    9. Ability to perform work with little or no supervision.

    10. Ability to utilize resources available to complete assigned projects.

    11. Ability to prepare written reports and correspondence.

    12. Ability to understand and follow verbal and written instructions.

    13. Ability to effectively communicate, verbally and in writing.

    14. Able to work in excess of 40 hours per week with varied work shifts.

    15. Must be able to maintain a high level of confidentiality.

    16. Must have excellent organization and time management skills.

    17. Ability to build and maintain positive internal and external relationships.

    18. Ability to provide exemplary customer service to all employees and outside constituents.

    19. Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly changing business conditions.

    20. Proficient in the use of computers and associated software.

    Rite of Passage is a leading national provider of programs and opportunities for troubled and at-risk youth from social services, welfare agencies and juvenile courts. For 35 years, we have developed and operated a continuum of programs based on the needs of youth and our placing agencies. With an emphasis on evidence-based practices and positive skill development, combined with our supportive and therapeutic approach, our organization is respected by industry experts as a highly effective solution for our youth. Since 1984, over 25,000 youths have entered and completed our programs. Rite of Passage has built its reputation on running life-changing educational treatment programs that positively contribute to the community.

    Our employees are dedicated, passionate individuals that are committed to inspiring positive change in the lives of youth. Becoming a member of the Rite of Passage team is more than just a job, it’s an opportunity to create a meaningful career with a company driven by its powerful mission to make a difference.

    Qualifications

    Education

    Preferred

    + Bachelors or better

    Experience

    Required

    + 1 year: At risk youth

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


    Employment Type

    Full Time

  • Inbound Bilingual Customer Service Representative
    Randstad    Phoenix, AZ 85067
     Posted 1 day    

    Inbound Bilingual Customer Service Representative

    **job details:**

    + location:Phoenix, AZ

    + salary:$13 per hour

    + date posted:Monday, February 22, 2021

    + experience:Experienced

    + job type:Temp to Perm

    + industry:Administrative and Support Services

    + reference:AB_3577139

    + questions:chyna.gandara@randstadusa.com602-606-4499

    **job description**

    Inbound Bilingual Customer Service Representative

    Randstad is working with a Government Agency in Downtown Phoenix to identify a team of 15 Customer Service Representatives! The ideal candidate will be able to manage a high call volume of 95 calls daily, along with providing product support and resolving customer issues. Spanish-speaking and English-speaking ability is highly preferred. Pay: $13/hr Hours: Monday-Friday 8:00AM-5:00PM Location: Downtown Phoenix, AZ 85007 Job Length: 6 months- Temp to Hire We offer benefits! Medical, Dental, Vision, and Paid Sick Time after 90 days! Interested in this great opportunity? Please apply today! You will then receive a text/email invite to prescreen with our chatbot for the potential to schedule an interview with us!

    Responsibilities

    + Handle customer inquiries and complaints in both English and Spanish(Spanish not required, but highly preferred)

    + Manage a high call volume of approximately 95 calls per day

    + Provide information about the products and services

    + Troubleshoot and resolve product issues and concerns

    + Document and update customer records based on interactions

    + Develop and maintain a knowledge base of the evolving products and services

    + Must be able to navigate 2 computer screens and several systems all while the customer is on the phone

    Skills

    + Customer Service (2 years of experience is required)

    + Call Center Support (2 years of experience is required)

    + Active Listening

    + Google Suite (1 year of experience is required)

    + Communication

    + Data Entry

    + Typing

    + Bilingual (Spanish) (3 years of experience is preferred)

    Education

    + High School

    Qualifications

    + Years of experience: 2 years

    + Experience level:Experienced

    Shift: First

    Working hours: 8 AM - 5 PM

    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


    Employment Type

    Full Time

  • Am. Sign Language Interpreter
    Phoenix Children's Hospital    Scottsdale, AZ 85258
     Posted 2 days    

    Am. Sign Language Interpreter

    Position Details

    Department:PCH-MAIN | Language Services

    Category:Interpreter & Translation Svcs

    Location:Scottsdale

    Posting #:558560

    Date Posted:2/12/2021

    Employee Type:PRN

    Position Summary

    This position provides American Sign Language (ASL) interpreting services for deaf and hard of hearing patients and families in a wide variety of hospital and outpatient clinical settings and English interpretation of ASL for medical providers, and other hospital/clinic support staff.

    PCH Values

    + Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team

    + Excellence in clinical care, service and communication

    + Collaborative within our institution and with others who share our mission and goals

    + Leadership that set the standard for pediatric health care today and innovations of the future

    + Accountability to our patients, community and each other for providing the best in the most cost-effective way.

    Position Duties

    + Concurrently performs English to ASL and ASL to English interpretation of patient care needs between patient, family and health care team members to ensure understanding of needs, issues, and/or concerns.

    + Provides accurate and timely documentation of interpretation activities in the medical record.

    + Enters encounters into Language Services data base.

    + Provides recommendations to health care team on how best to improve communication needs of patient and/or family.

    + Assists with providing for the deaf and hard of hearing patient/family communication needs, including assessing and adjusting lighting, seating arrangements and access to visual aides or recommending additional communication resources like a certified deaf interpreter (CDI).

    + Performs miscellaneous job related duties as requested.

    Phoenix Children’s Hospital is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. Phoenix Children’s also provides aids and services to people with disabilities to communicate effectively with us.


    Employment Type

    Full Time

  • Bilingual Auto Parts Counter Professional
    Parts Authority    Phoenix, AZ 85067
     Posted 3 days    

    Parts Authority, founded in 1972, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 200 locations servicing customers in New York, New Jersey, Pennsylvania, Maryland, Washington DC, Virginia, Ohio, Georgia, Florida, Texas, Arizona, California, Oregon and Washington.

    Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.

    What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

    Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

    Each team member plays a vital role in our success. We are rapidly expanding and looking for candidates to join our family! So, if you enjoy full-time employment with the opportunity for advancement, look no further. Join our Parts Authority Team today as a Bilingual Auto Parts Counter Professional.

    The Bilingual Auto Parts Counter Professional reports directly to Store Manager and will be responsible for inside sales activity within store. To succeed as a Bilingual Auto Parts Counter Professional, you must be able to build and maintain productive, long lasting relationships with existing customers and close sales to achieve goals.

    + Build and maintain productive, long lasting relationships with existing customers

    + “Get the Sale!” -close sales to achieve goals

    + Work with customers in a professional, courteous manner

    + Become familiar with customers and their needs

    + Locate parts that are difficult to find and negotiate with vendors to ensure the best deal

    + Accurately quote parts to customers

    + Follow up with customers who have not ordered recently and ensure that customers have purchased quoted parts

    + Track lost sales

    + Promote company specials

    + Assist another counterman when necessary

    + Foster and qualify new sales opportunities with new and existing customers

    + Fulfill customer orders from installers, fleets, municipalities and car dealerships to sell auto parts, tools, shop equipment and programs.

    + Perform other duties as assigned.

    + Minimum 3 years’ experience in counter sales in a highly competitive market; prior success selling wholesale auto parts particularly in aftermarket industry preferred,

    + Exceptional phone skills: positive, enthusiastic and attentive tone to help the customer feel comfortable during the conversation, clear enunciation, exceptional listening skills….leave the Customer Satisfied.

    + Existing customer base a plus

    + Excellent negotiation, interpersonal and communication skills (both written and verbal)

    + Knowledgeable and Passionate about exceptional customer service and exceeding sales goals

    + Ability to build and maintain lasting business relationships

    + General automotive knowledge preferred

    + Results focused, producer, closer, committed to growth

    + Experience with POS system a plus

    + Proficient in MS Office applications, specifically MS Word and Excel preferred

    + Time management and organizational skills

    + Multi-lingual: Spanish and/ or Chinese (Mandarin or Cantonese) a plus

    + Ability to act and operate independently to accomplish objectives

    + Position requires an individual with an outgoing and assertive personality to take initiative, be pro-active, be very positive, and have a “can-do / seize-the-day” type attitude, tenacity in pursuit of goals.

    We will give preference and top pay to candidates with many years of directly relevant experience

    Some of the benefits of being a part of our growing Parts Authority family:

    + Medical Insurance, Dental Insurance, Vision Insurance

    + Flexible Spending Accounts- Healthcare and Dependent Care

    + Company Paid Life Insurance

    + 401K

    + Paid Time Off- including vacation and sick time

    + Excellent Advancement Opportunities

    We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status.

    #IND1

    Requisition ID: 2021-6666

    External Company Name: Parts Authority LLC

    External Company URL: http://partsauthority.com/careers/

    Street: 2401 W Van Buren St

    Telecommute: No


    Employment Type

    Full Time

  • FT Customer Service Representative (Bilingual English and Spanish)
    Oportun. Inc    Tucson, AZ 85702
     Posted 3 days    

    ABOUT OPORTUN

    Oportun is a mission-driven, technology-powered provider of inclusive, affordable financial services and a certified Community Development Financial Institution (CDFI).

    We seek to serve the 100 million people in the US who are shut out of the financial mainstream because they are credit invisible or are mis-scored because they have limited credit history. By lending money to hardworking, low-to-moderate income individuals, we help them move forward in their lives, demonstrate their creditworthiness, and establish the credit history they need to access new opportunities.

    Since 2006, we have lent over $6.8 billion through over 3.1 million affordable small dollar loans and have helped over 730,000 people start establishing credit. In recognition of inventive approach, we were recognized by Time Magazine as one of 50 Genius Companies inventing the future.

    The Bay Area News Group recognized Oportun as a Top Workplace in 2019. Come and be a part of our community of employees, partners, and customers who are devoted to expanding financial opportunity for millions. When we work together, we can make life better.

    WHAT DOES A CUSTOMER LOYALTY REPRESENTATIVE DO AT OPORTUN?

    Our Customer Loyalty Representative creates and generates a rewarding and unique customer service experience. At Oportun, Customer Loyalty Representatives are passionate about listening, helping, and connecting with people. As a key member of our team, you will make the mission of Oportun come to life by educating our customers about our responsible affordable loans and the benefits of establishing credit through our loans. You are goal oriented and results driven while always exhibiting the Oportun Values.

    We are a mission-driven financial services company and we provide you the tools and training to make you successful. You’ll be measured by your customer service, punctuality and attendance as well as your ability to consistently achieve your goals through outreach. Outreach entails engaging with potential clients in person to increase community awareness about Oportun. For example, you will be expected to visit and build relationships one-on-one, with surrounding businesses and at local community events outside of the store.

    HOW TO BE SUCCESSFUL?

    + Develop and maintain great customer relationships with service excellence in mind, while promoting the Oportun brand to create return customers.

    + Build relationships and lead Outreach for our retail stores.

    + Meet personal and team goals by obtaining referrals and ensuring that new and returning customers are aware of the value and benefits of our products.

    + Enjoy community involvement. Increase outreach and awareness by building partnerships and holding events at local businesses, nonprofit organizations, churches, schools, and community events.

    + Deliver first-class customer service while accurately processing loan applications with all the proper documentation consistent with our compliance standards to limit the number of non-approved applications and improving loan turn-around time.

    + Demonstrate Internal and external communication skills through customer education, promotion and conversion.

    + Quickly and accurately learn our products, services and procedures and meet policy and regulatory requirements.

    + Responsibly manage cash handling, taking cash payments and balancing a cash drawer.

    + Comply with all regulatory and audit requirements.

    + Work positively as a team within the company mission to serve our customers as the most important consideration.

    + Be a role model by living Oportun’s Core Values: Service, Care, Innovation, Courage, Excellence, and Empowerment.

    WHAT KEY QUALIFICATIONS ARE NEEDED?

    + Bilingual English/Spanish (Required)

    + Service Experience (Required)

    + Sales experience (Required)

    + Customer-oriented: Approachable and proactive in meeting and exceeding customer needs and providing excellent service

    + Results-oriented: Use appropriate strategies to achieve and/or exceed goals

    + Strong communication and listening skills with a high degree of professionalism and ability to interact effectively with individuals from diverse backgrounds in-person and over the phone

    + Utilize good judgment, initiative and problem solving consistent with our compliance standards to resolve Oportun’s customer concerns and ensure a positive customer experience outcome

    + Have a positive attitude

    + Must be a team player and work well with others

    + Detail oriented

    + Basic computer proficiency and systems knowledge

    + Need to be flexible and adaptable for team, customer needs and scheduling (Stores are open 7 days a week typically between 9 a.m. to 7 p.m.)

    + High School diploma or equivalent preferred

    Req No.: 2021-9892

    External Company Name: Oportun Inc

    External Company URL: http://www.oportun.com

    Street: 3386 6th Avenue


    Employment Type

    Full Time

  • FT Customer Service Representative (Bilingual English and Spanish)
    Oportun. Inc    Phoenix, AZ 85067
     Posted 3 days    

    ABOUT OPORTUN

    Oportun is a mission-driven, technology-powered provider of inclusive, affordable financial services and a certified Community Development Financial Institution (CDFI).

    We seek to serve the 100 million people in the US who are shut out of the financial mainstream because they are credit invisible or are mis-scored because they have limited credit history. By lending money to hardworking, low-to-moderate income individuals, we help them move forward in their lives, demonstrate their creditworthiness, and establish the credit history they need to access new opportunities.

    Since 2006, we have lent over $6.8 billion through over 3.1 million affordable small dollar loans and have helped over 730,000 people start establishing credit. In recognition of inventive approach, we were recognized by Time Magazine as one of 50 Genius Companies inventing the future.

    The Bay Area News Group recognized Oportun as a Top Workplace in 2019. Come and be a part of our community of employees, partners, and customers who are devoted to expanding financial opportunity for millions. When we work together, we can make life better.

    WHAT DOES A CUSTOMER LOYALTY REPRESENTATIVE DO AT OPORTUN?

    Our Customer Loyalty Representative creates and generates a rewarding and unique customer service experience. At Oportun, Customer Loyalty Representatives are passionate about listening, helping, and connecting with people. As a key member of our team, you will make the mission of Oportun come to life by educating our customers about our responsible affordable loans and the benefits of establishing credit through our loans. You are goal oriented and results driven while always exhibiting the Oportun Values.

    We are a mission-driven financial services company and we provide you the tools and training to make you successful. You’ll be measured by your customer service, punctuality and attendance as well as your ability to consistently achieve your goals through outreach. Outreach entails engaging with potential clients in person to increase community awareness about Oportun. For example, you will be expected to visit and build relationships one-on-one, with surrounding businesses and at local community events outside of the store.

    HOW TO BE SUCCESSFUL?

    + Develop and maintain great customer relationships with service excellence in mind, while promoting the Oportun brand to create return customers.

    + Build relationships and lead Outreach for our retail stores.

    + Meet personal and team goals by obtaining referrals and ensuring that new and returning customers are aware of the value and benefits of our products.

    + Enjoy community involvement. Increase outreach and awareness by building partnerships and holding events at local businesses, nonprofit organizations, churches, schools, and community events.

    + Deliver first-class customer service while accurately processing loan applications with all the proper documentation consistent with our compliance standards to limit the number of non-approved applications and improving loan turn-around time.

    + Demonstrate Internal and external communication skills through customer education, promotion and conversion.

    + Quickly and accurately learn our products, services and procedures and meet policy and regulatory requirements.

    + Responsibly manage cash handling, taking cash payments and balancing a cash drawer.

    + Comply with all regulatory and audit requirements.

    + Work positively as a team within the company mission to serve our customers as the most important consideration.

    + Be a role model by living Oportun’s Core Values: Service, Care, Innovation, Courage, Excellence, and Empowerment.

    WHAT KEY QUALIFICATIONS ARE NEEDED?

    + Bilingual English/Spanish (Required)

    + Service Experience (Required)

    + Sales experience (Required)

    + Customer-oriented: Approachable and proactive in meeting and exceeding customer needs and providing excellent service

    + Results-oriented: Use appropriate strategies to achieve and/or exceed goals

    + Strong communication and listening skills with a high degree of professionalism and ability to interact effectively with individuals from diverse backgrounds in-person and over the phone

    + Utilize good judgment, initiative and problem solving consistent with our compliance standards to resolve Oportun’s customer concerns and ensure a positive customer experience outcome

    + Have a positive attitude

    + Must be a team player and work well with others

    + Detail oriented

    + Basic computer proficiency and systems knowledge

    + Need to be flexible and adaptable for team, customer needs and scheduling (Stores are open 7 days a week typically between 9 a.m. to 7 p.m.)

    + High School diploma or equivalent preferred

    Req No.: 2021-9936

    External Company Name: Oportun Inc

    External Company URL: http://www.oportun.com

    Street: 1610 N. 75th Avenue, #108


    Employment Type

    Full Time

  • Bilingual Store Counter Sales
    O'Reilly Automotive Stores, Inc    TUCSON, AZ 85702
     Posted 3 days    

    **Ventas y Servicio al Cliente - Bilingüe** **-** El puesto de ventas y servicio al cliente bilingüe es ideal para una persona experta y energética que tiene una pasión por las refacciones automotrices y toma mucha importancia en atender bien al cliente, además de valorar el poder del trabajo en equipo. Al ser un miembro de equipo de ventas y servicio al cliente, usted ofrecerá un excelente servicio al cliente tanto a clientes profesionales como en ventas al por menor. Usted también ayudará a la gerencia para cumplir con las tareas asignadas, incluyendo el mantenimiento del control de inventario y la apariencia de la tienda.

    **Requisitos**

    + Estar orgulloso de ofrecer excelente servicio al cliente

    + Debe ser bilingüe

    + Estar disponible a trabajar un horario flexible

    + Tener la habilidad de desarrollarse en un entorno minorista acelerado y atareado

    + Se prefiere tener conocimiento de catalogación y/o sistemas del mantenimiento de inventario

    + Se prefiere poseer el certificado ASE

    **Benefits**

    All full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families. Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service. For detailed benefits info, please or type in your browser.

    O'Reilly Auto Parts is an equal opportunity employer. It is the policy of the Company to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, national origin, sex, sexual orientation, pregnancy, age, military obligation, disability or any other status or characteristic protected by local, state, or federal law.


    Employment Type

    Full Time

  • Bilingual Store Counter Sales
    O'Reilly Automotive Stores, Inc    TUCSON, AZ 85702
     Posted 3 days    

    **Ventas y Servicio al Cliente - Bilingüe** **-** El puesto de ventas y servicio al cliente bilingüe es ideal para una persona experta y energética que tiene una pasión por las refacciones automotrices y toma mucha importancia en atender bien al cliente, además de valorar el poder del trabajo en equipo. Al ser un miembro de equipo de ventas y servicio al cliente, usted ofrecerá un excelente servicio al cliente tanto a clientes profesionales como en ventas al por menor. Usted también ayudará a la gerencia para cumplir con las tareas asignadas, incluyendo el mantenimiento del control de inventario y la apariencia de la tienda.

    **Requisitos**

    + Estar orgulloso de ofrecer excelente servicio al cliente

    + Debe ser bilingüe

    + Estar disponible a trabajar un horario flexible

    + Tener la habilidad de desarrollarse en un entorno minorista acelerado y atareado

    + Se prefiere tener conocimiento de catalogación y/o sistemas del mantenimiento de inventario

    + Se prefiere poseer el certificado ASE

    **Benefits**

    All full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families. Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service. For detailed benefits info, please or type in your browser.

    O'Reilly Auto Parts is an equal opportunity employer. It is the policy of the Company to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, national origin, sex, sexual orientation, pregnancy, age, military obligation, disability or any other status or characteristic protected by local, state, or federal law.


    Employment Type

    Full Time


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