Covid19_pipelineaz_com

Hospitality & Tourism

Tour Guides and Escorts

Escort individuals or groups on sightseeing tours or through places of interest, such as industrial establishments, public buildings, and art galleries.

Salary Breakdown

Tour Guides and Escorts

Average

$26,050

ANNUAL

$12.52

HOURLY

Entry Level

$20,200

ANNUAL

$9.71

HOURLY

Mid Level

$25,500

ANNUAL

$12.26

HOURLY

Expert Level

$30,800

ANNUAL

$14.81

HOURLY


Current Available & Projected Jobs

Tour Guides and Escorts

55

Current Available Jobs

1,330

Projected job openings through 2024


Top Expected Tasks

Tour Guides and Escorts


Knowledge, Skills & Abilities

Tour Guides and Escorts

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

History and Archeology

KNOWLEDGE

Administration and Management

KNOWLEDGE

Education and Training

SKILL

Speaking

SKILL

Active Listening

SKILL

Social Perceptiveness

SKILL

Service Orientation

SKILL

Reading Comprehension

ABILITY

Oral Expression

ABILITY

Oral Comprehension

ABILITY

Speech Clarity

ABILITY

Problem Sensitivity

ABILITY

Speech Recognition


Job Opportunities

Tour Guides and Escorts

  • Supervisor, Sales Support Bilingual (English/Spanish)
    Humana    Phoenix, AZ 85067
     Posted about 7 hours    

    **Description**

    The Bilingual Sales Support Supervisor works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

    **Responsibilities**

    Bilingual Supervisor, Sales Support who will:

    Answers internal and external agent and associate inquiries. Communicates with staff from other areas in the organization to resolve agent and member complaints. Maintains up-to-date associate records. Decisions are typically related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of support associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across teams. Holds team members accountable for established policies.

    + Manage a team between 15 - 30 associates (Bilingual and non-bilingual full-time inbound and/or outbound phone associates, Sales Support Rep 3, Sales Support Rep 4, etc.)

    + Provide guidance and leadership to associates and serve as a mentor for their day-to-day activities

    + Approve associates timesheets and PTO to ensure timely pay

    + Identify reasons for variation in individual performance and take appropriate actions that will result in improved performance

    + Analyze data to guarantee key performance measures are met, while aiding in the removal of barriers to success

    + Collaborate with HR through the planning and coordination of the recruitment process of full-time associates

    + Develop and identify readiness of full-time associates for next level

    + Monitor call queue to ensure service level and abandonment rates are within compliant range

    + Ensure appropriate staffing levels are achieved to manage the team effectively

    + Maintain proactive communication with other departments in the organization to ensure efficient, accurate, and timely responses to internal/external customer needs

    + Plan and conduct team engagement meetings

    + Engage and develop staff to meet over all department and personal goals

    + Collaborate with HR Shared Solutions regarding policy and procedures

    + Possible stretch assignments and projects

    **Required Qualifications**

    + Previous Supervisor experience of 2+ years in customer service environment (within the past 10 years)

    + 1 or more years applied knowledge of customer service and/or call center processes and practices

    + Fully Bilingual English/Spanish. Must be able to speak, read, and write in both languages without limitations or assistance. If selected for the position, you will be required to take a Language Proficiency Assessment in English/Spanish. See Additional Information on testing

    + Must be able to work any shift up to 9pm EST and Saturdays and/or Sundays during peak periods

    + Must be able to work in office, based on business needs

    + Proficiency in all Microsoft Office Programs including Word, PowerPoint, and Excel

    + Excellent verbal, listening, and written communication skills

    + Aptitude for quickly learning and navigating new technology, systems and applications

    + Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

    + Positive engaged attitude and demonstrates high level of emotional intelligence

    + Ability to handle sensitive and/or confidential information

    + Willingness to commit to the role for a year

    + Applied time management skills

    + High-speed DSL or cable modem internet connection for a home office; a minimum standard speed for optimal performance of 10mb and 1 mb up. A dedicated space with a door that locks preventing ongoing interruptions

    **Preferred Qualifications**

    + Associate or Bachelor's degree

    + Develop strategies for adapting to a constantly changing workload or unforeseen situations

    + Ability to anticipate reporting needs and identify areas for improvement

    + Healthcare experience

    **Additional Information**

    Any Humana associate who speaks with an agent in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

    If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

    As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

    If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

    Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website

    If you are an Internal Candidate and you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

    In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time.

    These requirements include:

    Access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m

    Dedicated secure home workspace for interview or work purposes.

    Humana continues to monitor the situation, and will adjust service levels as the corona virus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and well-being during the hiring process.

    **Scheduled Weekly Hours**

    40


    Employment Type

    Full Time

  • Bilingual Collections Position -Work From Home
    Aerotek    Tucson, AZ 85702
     Posted about 10 hours    

    **Description:**

    The Customer Relations Associate works in our Customer Relations Department providing customer service and collections to our customers. Our goal is to wow each customer whether they are calling about their mortgage loan or we are calling them about resolving their delinquency with a positive and memorable interaction. We work to ensure that the customer is engaged and informed on all their mortgage needs.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Provide stellar customer service by handling an average of 100 or more inbound and outbound calls per day.

    Negotiate with customers per investor, company and regulatory guidelines to resolve their mortgage loan delinquencies.

    Record all customer call dispositions and call notes using servicing and collection systems per department guidelines.

    Updating customer contact information, collect one-time and recurring payments, and set-up plans to resolve delinquent accounts.

    Send correspondence through e-fax and open skip trace requests.

    Schedule appointments for customers and their single point of contact (SPOC) representatives in the company.

    Set-up payment arrangements, order payoff requests, and work in a structured and proactive manner to meet individual and department goals.

    Professionally handle escalated customer concerns while following industry best practices.

    Adhere to department and company policies and procedures and regulatory guidelines.

    Promptly and accurately answer a customer questions regarding a variety of topics including: state-specific HUD information, loan information, company's early assistance process, website questions, service transfers, and more.

    Successfully meet monthly performance metrics and production goals on an ongoing and consistent basis.

    Handle other duties as assigned.

    **Skills:**

    customer service, bilingual, retail, sales, collections

    **Top Skills Details:**

    2+ years customer service

    1+ years of collections

    Intermediate computer skills, word, excel, outlook, windows.

    Bilingual and fluent in Spanish

    Must have the ability to connect to the internet via direct connection (not Wifi)

    Must have a dedicated work space to ensure privacy so that customer information is protected.

    **Additional Skills & Qualifications:**

    Education/Experience Requirements:

    High School Diploma

    Customer service and/or collection experience

    Ability to adapt to an ever-changing environment due to regulatory, compliance, and/or business rule changes.

    Strong interpersonal, negotiation and communication skills

    Ability to multi-task successfully within a structured, call center environment

    Ability work a potentially varying schedule including some holidays and weekends and based on business needs and performance metrics.

    Successfully complete and pass all CRA I classroom training and assessments.

    Flexibility to work within the operating hours of the location

    Ability to be a self-starter, self-motivated, and be self-driven to achieve desired performance metrics, while providing a positive, and memorable interaction with each point of contact.

    Ability to work across multiple servicing and collection platforms (experience with MSP preferred),

    Proficient computer skills (Microsoft Office experience preferred).

    Fluency in Spanish given preference

    Experience working in a team environment

    High volume contact center environment

    Must have the ability to connect to the internet via direct connection (not Wifi)

    Must have a dedicated workspace to ensure privacy so that customer information is protected.

    **Experience Level:**

    Intermediate Level

    **Benefits of this role:**

    Contract to hire position with Medical, Dental, 401k, discount program, paid sick time and PTO. Opportunity to grow with company that is passionate about developing their associates and promoting from within. Excellent company culture and 4 week training program. Work from home and have company equipment mailed to your home. Great leadership and coaching; a team that cares about their associates and sets them up for success.

    **About Aerotek:**

    We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Remote In Tucson Bilingual Customer Service Rep.
    Aerotek    Tucson, AZ 85702
     Posted about 10 hours    

    **Description:**

    + Provide stellar customer service by handling an average of 100 or more inbound and outbound calls per day.

    + Negotiate with customers per investor, company and regulatory guidelines to resolve their mortgage loan delinquencies.

    + Updating customer contact information, collect one-time and recurring payments, and set-up plans to resolve delinquent accounts.

    + Schedule appointments for customers and their single point of contact (SPOC) representatives in the company.

    **Top Skills Details:**

    + 2+ years customer service

    + 1+ years of collections

    + Bilingual and fluent in Spanish

    + High School Diploma

    **About Aerotek:**

    We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Virtual Banking Assistant II - Tempe, AZ (Bilingual in English and Spanish Required)
    JPMorgan Chase Bank, N.A.    Tempe, AZ 85280
     Posted about 13 hours    

    At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you'll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase.
    You have a proven record for delivering outstanding service to clients. You've successfully collaborated with colleagues and worked as part of a team to achieve business results. You have established relationships within a company to deliver for clients. Apply these talents as a Private Client Banker and help drive the client banking experience at Chase through our Private Client Services offerings.
    Job Description:
    As a Virtual Banker II, you are the main point of contact for a select group of Chase's clients, as well as other customers. You will actively manage a portfolio of client banking relationships. Utilizing a proactive and disciplined approach to generate growth in their balances. You'll help retain clients by actively managing the relationship on a proactive basis no less than 2 times a year. You will also take the lead in partnering with other Virtual Colleagues (from wealth management, Home Lending and Business Banking) to help provide their clients solutions to their banking needs.
    Responsibilities:
    You'll be the clients' personal advocate at Chase, adding value to the relationship by.


    * Actively managing their banking relationship through an guidance-based approach and ensuring each client receives the best products, services for his or her needs
    * Partnering with Specialists (Private Client Advisors, Private Client Bankers, Mortgage Bankers and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs
    * Making lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
    * Adhering to policies, procedures and regulatory banking requirements

    Desired Qualifications


    * Demonstrated success using a value-added, relationship-oriented approach to acquire and deepening client relationships
    * Ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationship
    * Experience cultivating relationships with mass affluent clients is strongly preferred
    * Minimum of one year Banker, or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating and maintaining customer relationship, and revenue generation
    * Financial planning and use of financial planning tools
    * Compliance with Dodd Frank/Truth in Lending Act
    * Strong team orientation with a commitment of long-term career with the firm
    * Excellent written and verbal communication skills
    * College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
    * Adherence to policies, procedures, and regulatory banking requirements
    * Ability to work Virtual Branch hours, including weekends and some evenings
    * Bilingual in English and Spanish Required

    ** This is not a remote position **
    This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
    In addition, this position may require National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
    Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspxChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
    Equal Opportunity Employer/Disability/Veterans User Supplied Image


    Employment Type

    Full Time

  • Virtual Banking Assistant I (Bilingual in English and Spanish Required) - Tempe, AZ
    JPMorgan Chase Bank, N.A.    Tempe, AZ 85280
     Posted about 13 hours    

    At JP Morgan Chase, we have a strong commitment to diversity and inclusion and an obsession for helping our clients, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service.
    If you're passionate about providing education and advice to improve the financial lives of our clients - and want to join a great team - then join JP Morgan Chase.
    Using cutting-edge technology, you'll show clients that they can bank how, when and where they want. And, you'll have the opportunity to take ownership of your career through a variety of cross-training and development programs.
    Responsibilities:
    You'll contribute significantly to the success of the Virtual Branch and helping clients by:


    * Providing strong customer service, offering advice and sharing products and services to help clients meet their financial needs
    * Must be willing to work in an environment that requires a mix of phone-based and video based customer interaction
    * Engaging clients over the phone and video both inbound and outbound
    * Making clients feel appreciated and being their advocate
    * Listening carefully and assisting clients with their questions or issues
    * Showing initiative and proactively preventing problems for our clients
    * Making customers lives easier by sharing and setting up self-service options so that they can access their accounts how, when and where they want
    * Ability to maintain success in an ever changing environment
    * Strong email communication - including appropriate use of spelling, grammar and professionalism
    * Be able to work in a call center environment

    Desired Skills:


    * Deliver exceptional customer experience by acting with a client-first attitude
    * Ability to make personal connections, engage and educate clients, ask open-ended questions and listen to establish trust and build lasting relationships
    * Display confidence with clients when sharing advice, product knowledge and solutions
    * Possesses drive, initiative and knowledge to provide financial options for clients using a consultative approach
    * Excellent communication skills - in person, over the phone and through email
    * Proven ability to tailor features and benefits of products and services to clients with differing needs
    * Ability to educate and connect clients to technology solutions
    * Operate within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training
    * Professional, thorough and organized with strong follow-up skills
    * Engage and partner with team members and other lines of business to offer most appropriate solutions
    * Ability to learn products, services and procedures quickly and accurately
    * Minimum 6 months customer service experience is required
    * Preferred experience in:

    * Retail banking
    * Financial services
    * Consultative customer relationship role in a related industry, with proven success, deepening client relationships and delivering results

    * College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
    * Ability to work Virtual Branch hours, including weekends and some evenings
    * To be considered for this role, you may be asked to complete a video interview powered by Zoom
    *

    * This is not a remote position *Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
    Equal Opportunity Employer/Disability/Veterans User Supplied Image


    Employment Type

    Full Time

  • Bilingual Sales Representative
    Confie Administrative Services    Phoenix, AZ 85067
     Posted 1 day    

    Confie and its family of companies - Freeway, BlueFire & others - is one of the top 5 insurance brokers in the United States. We have successfully acquired and integrated over 100 acquisitions since 2008, which defines our credibility! Confie is a builder of companies, every single agency we’ve acquired, we’ve grown. We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Be part of this amazing journey and take your career and income potential to new heights! Come Grow With Us!

    + Integrity- We maintain the highest standard of ethical behavior, and do the right thing for the customers and employees.

    + Commitment- We strive to provide value to our customers, our employees and our company.

    + Accountability- We hold ourselves to the highest standards of accountability in all our actions.

    + Respect- We are always mindful to respect our customers, ourselves and each other.

    + Excellence- We focus on going the extra mile to exceed expectations.

    The Sales Representative role with our company will challenge your sales skills and give you the opportunity to gain substantial financial rewards. We’ll provide you with the training you need to learn the business, enhance your sales skills, and provide you the tools to sell and promote our products and services.

    We pay you a full salary during training and licensing, PLUS pay your license fees.

    Sales Representative:

    + Unlimited sales bonus earning potential!

    + Lucrative incentive sales plans, bonuses and sales contests

    + No Cold Calling- We have a high volume of inbound sales leads and walk in traffic

    + Comprehensive paid training and licensing with continuous on-going training and mentorship

    + Recognition culture

    + Comprehensive Benefits package including medical, dental, vision and life insurance

    + 401(k) Retirement Plan

    + Sales or customer service experience

    + High School Diploma or GED

    + Ability to build relationships with sales customers

    + Bilingual Spanish preferred

    + Excellent follow-up and multi-tasking skills

    + Strong sense of urgency and initiative to get things done

    + Ambitious professional who is motivated by opportunity for advancement

    + Excellent written and verbal communication skills

    ICIMS Requisition ID: 2021-6387

    External Company URL: newhire296

    Street: 2270 North 75th Ave.


    Employment Type

    Full Time

  • Bilingual Sales Representative
    Confie Administrative Services    Phoenix, AZ 85067
     Posted 1 day    

    Confie and its family of companies - Freeway, BlueFire & others - is one of the top 5 insurance brokers in the United States. We have successfully acquired and integrated over 100 acquisitions since 2008, which defines our credibility! Confie is a builder of companies, every single agency we’ve acquired, we’ve grown. We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Be part of this amazing journey and take your career and income potential to new heights! Come Grow With Us!

    + Integrity- We maintain the highest standard of ethical behavior, and do the right thing for the customers and employees.

    + Commitment- We strive to provide value to our customers, our employees and our company.

    + Accountability- We hold ourselves to the highest standards of accountability in all our actions.

    + Respect- We are always mindful to respect our customers, ourselves and each other.

    + Excellence- We focus on going the extra mile to exceed expectations.

    The Sales Representative role with our company will challenge your sales skills and give you the opportunity to gain substantial financial rewards. We’ll provide you with the training you need to learn the business, enhance your sales skills, and provide you the tools to sell and promote our products and services.

    We pay you a full salary during training and licensing, PLUS pay your license fees.

    Sales Representative:

    + Unlimited sales bonus earning potential!

    + Lucrative incentive sales plans, bonuses and sales contests

    + No Cold Calling- We have a high volume of inbound sales leads and walk in traffic

    + Comprehensive paid training and licensing with continuous on-going training and mentorship

    + Recognition culture

    + Comprehensive Benefits package including medical, dental, vision and life insurance

    + 401(k) Retirement Plan

    + Sales or customer service experience

    + High School Diploma or GED

    + Ability to build relationships with sales customers

    + Bilingual Spanish preferred

    + Excellent follow-up and multi-tasking skills

    + Strong sense of urgency and initiative to get things done

    + Ambitious professional who is motivated by opportunity for advancement

    + Excellent written and verbal communication skills

    ICIMS Requisition ID: 2021-6386

    External Company URL: newhire296

    Street: 1330 W. Indian School Plaza


    Employment Type

    Full Time

  • Bilingual Development Manager
    American Cancer Society    Phoenix, AZ 85067
     Posted 1 day    

    Bilingual Development Manager

    + Job ID:

    28379

    + Functional Area:

    Fundraising

    + Position Type:

    Full-Time Exempt

    + Experience Required:

    1 - 3 Years

    + Location:

    Arizona - Phoenix

    + Department:

    Regional Development

    + Education Required:

    Bachelors Degree

    + Relocation Provided:

    No

    Email a Friend Save Save Apply Now

    Position Description:

    Save lives. Fulfill yours. At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

    JOB SUMMARY Provides event execution for either a large-scale premier event or a revenue portfolio driven by events and fundraising activities or leads and executes a revenue portfolio driven by priority relationships, account management, events and fundraising with accountability for a significant income target as well as mission and advocacy integration. Ensures event goal achievement through the effective leadership, engagement, empowerment and mobilization of diverse partners, constituents, and volunteers.

    MAJOR RESPONSIBILITIES

    + Accountable for the achievement of significant revenue targets for either the execution of a largescale premier event or a portfolio of fundraising activities and events OR the achievement of up to a $350,000 revenue target individually for a portfolio of priority relationships, account management, fundraising activities and events.

    + Engages, recruits, stewards, trains and manages relationships with volunteers and customers to successfully execute fundraising plans and achieve revenue goals.

    + Effectively and efficiently completes activities and meets target deadlines in order to execute successful events or fundraising activities.

    + Assists event lead with volunteer and customer retention, recognition, and pipeline development, with a focus on high impact relationships and key volunteer leadership roles. May also lead the development of relationships and engagement of target partners, organizations, corporations, and individuals.

    + Implements best practices for revenue growth, adjusting to customer experience survey results and feedback; drives and encourages creativity and innovation resulting in new revenue opportunities.

    + Monitors financial expenditures and progress to budget and takes appropriate measures to meet top and bottom-line goals ensuring a high return on investment.

    + Engages the community to create relevant, best in class experiences for priority constituents including participants, teams, sponsors, cancer survivors and caregivers; ensures event and activity details are expertly executed.

    + Actively collaborates with all development team members, Marketing, Cancer Control, and ACS CAN staff to maximize success; leverages opportunities to expand engagement of constituents through the collaborative account planning.

    + Ensures compliance with ACS policies, including employment, risk management, event and cash handling, data management, and financial controls.

    + Models and fosters behavior that establishes a culture that values the staff/volunteer partnership, and is consistent with the cultural beliefs and values of the Society.

    Position Requirements:

    Bilingual - English & Spanish required. Bachelor’s degree in related field and/or equivalent combination of education and experience. One year related experience preferred, working within a multi-million dollar organization a plus. Demonstrates Community Development Competencies: Action oriented, Attracts top talent, Resilient, Builds networks, Customer focus, Drives engagement, Balances stakeholders, Ensures accountability

    Other skills:

    + Excellent written and verbal communication, presentation, and interpersonal skills.

    + Able to work successfully in a diverse team environment.

    + Ability to recruit, train and motivate community-based volunteers.

    + Demonstrated ability in handling multiple priorities, project management and meeting deadlines; strong planning and organizational skills.

    + Proven relationship building, persuasion and influence skills.

    + Strong customer service orientation, with extensive experience in effectively addressing and resolving issues.

    + Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals, proactively address issues as they arise and mitigate risks associated to events.

    + Outcome driven; strong project management ability.

    + Able to work through others to accomplish goals.

    + Strong market, community and constituent perspective.

    + Remains composed under stress, handles responses to criticism tactfully and delivers on organizational commitments.

    + Broad knowledge of the overall structure, programs, and services of the American Cancer Society including policies and procedures.

    + Proficient in computer-based information systems.

    Must have access to car or be able to transport materials to and from meetings and special events/programs. Must be able to staff evening and weekend meetings, events and programs. Must be able to lift 30lbs and perform set up/take down of event equipment.

    ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.


    Employment Type

    Full Time

  • Bilingual Tech Support Analyst I
    ADP    Tempe, AZ 85282
     Posted 1 day    

    ADP is hiring the next **Technical Support Analyst** . We're looking for a problem solver and solution finder with experience in customer service to support our clients with product upgrades, maintenance, and diagnostics. We know you're busy so we'll get right to the point. Does this sound like you?

    + Puzzle solver. Sees obstacles as opportunities. Uses logic and judgment to navigate and unravel challenges.

    + Analytical mastermind. Examines systems and spots trends that others wouldn't find.

    + Insightful strategist. Transforms insights into ideas and ideas into plans.

    + Technical whiz. Intrigued by the ever-evolving world of technology.

    + Trusted Advisor. Lives integrity and delivers on promises... every time.

    Then, #HelloWork! You may just the person we're searching for.

    **First things first:** We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better.

    **At ADP we are driven by your success** . We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

    We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.**

    What's our secret sauce for success? Well, that's easy. It's our growing team of fantastic associates who make it all happen. We're collaborative, fast-paced, transparent, and fun. And we'll expect the same from you.

    On this team, the goal is simple: Provide the unmatched service that allows our technologies to deliver and exceed client expectations. How? As a Technical Support Analyst, you'll work with our clients and find creative solutions to complex challenges. Ultimately, your work will ensure that our newest and shiniest products are matching demand, setting new standards for our competition, and changing the world of work for our clients.

    **THINGS YOU'LL DO:**

    + Provide on-the-spot technical support for ADP products, helping clients with product hardware, software and operating system issues via phone or remote access

    + Effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second level support, if needed.

    + Be the subject matter expert for industry standard technology, such as browser web support, user access issues, web site customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers and related products

    + Be the liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.

    **EXPERIENCE YOU NEED:**

    + 1 + year(s) Client/Customer Services experience

    **BONUS POINTS FOR THESE** **:**

    + Bachelor's Degree or Equivalent in Education

    + MCP or Equivalent experience

    + Experience with Microsoft office suite, client server, Operating Systems, TCP/IP

    + Skilled in troubleshooting and analysis technical communication, as well as written and verbal communication skills

    **Explore our COVID-19 page** **https://jobs.adp.com/covid19/** **to understand how ADP is approaching safety, travel, the hiring interview process, and more.**

    **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.


    Employment Type

    Full Time

  • Bilingual Community Health Nurse
    Southwest Human Development    Phoenix, AZ 85008
     Posted 2 days    

    Bilingual Community Health Nurse - High Risk Perinatal Program
    Home visiting in the Southwest area of Maricopa County
    (Laveen, Maryville and surrounding areas)

    The High Risk Perinatal Newborn Intensive Care Program (HRPP/NICP) provides in-home community health nursing services to assist families and their newborns during the transition from the Newborn Intensive Care Unit to their home and community.

    Are you a dynamic, detailed oriented, organized and autonomous caring nurse who wants to make a difference in the lives of infants and their families?

    Come join our home-visiting team of Registered Nurses who assist families and newborns transitioning from NICU to home. As a Community Health Nurse you will work in collaboration with families and other community providers, complete developmental screenings, provide support and education on development, infant and home safety and health prevention/promotion. You will attend regular team meetings, case conferences and have regularly scheduled reflective supervision time to support you in your work.

    Our nurses love the flexible self-scheduled hours, ability to have office hours from home and computerized documentation. Most of all they love being with the families and making a difference.

    Full-time employment includes a comprehensive benefits package. Southwest Human Development is an Equal Opportunity Employer.

    Position Qualifications:
    - BSN is required.
    - Registered nurse license through the Arizona State Board of Nursing or license-eligible.
    - Experience in Neonatal, Maternal/Child health, Pediatrics, Community Health, and/or Home Visiting is required.
    - Bilingual (English/Spanish) is preferred.

    Thank you for considering our opportunity, we hope to receive your resume.


    Seniority Level

    Experienced (5+ years, non-manager)

    Industry

    Human Services

    Employment Type

    Full Time


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