Data Entry Keyers

**Req ID:** 438414

**Address:** 4625 Interstate Way Suite 501 Kingman, AZ, 86401

**Welcome to Love’s!**

** **

**_Where People are the Heart of Our Success_**

** **

**Shipping & Receiving Clerk**

Shipping and Receiving Clerks will perform various duties as assigned by the DC Manager to ensure the accurate flow of information both in and out of the distribution center.

**How You Will Fit In**

+ Use computers to aid in clerical functions

+ Prepare outbound paperwork and invoicing

+ Verify vendor invoicing and record in the appropriate system

+ Scan and file documents

+ Research OS&Ds reported by the customer

+ Audit outbound order accuracy

+ Become a subject matter expert in various warehousing systems including SAP

+ General clerical functions associated with a distribution environment

+ Maintain a clean, safe and productive work environment in compliance with OSHA and company directives, using safety first practices to remain accident-free

+ Model the Love’s core values of Focus on the Customer, Integrity, Strong Work Ethic, Innovative Thinking and Perseverance

+ Availability to work all shifts

+ Other tasks as assigned

**Benefits That Can't** **Be Beat**

+ Medical/Dental/Vision and Life Insurance Plans

+ Flexible Scheduling

+ Road to Success Program for career development

+ On-the-job training

+ Competitive pay (paid weekly)

+ Team Member bonus program

+ Holiday pay

+ 401(k) with matching contributions

+ Parental Leave

+ Adoption Assistance

+ Pet Insurance

+ Employee Assistance Program

**Typical Skills and Demands**

+ Ability to learn and operate facility equipment including computers and forklifts, Perform mathematic functions such as add, subtract, multiply, and divide

+ Good verbal and written communication skills, leadership skills, strong work ethic, time management skills, organization skills, can-do attitude, and sense of urgency

+ Regularly required to talk and hear

+ Regularly standing and walking, with bending, kneeling, stooping, crouching, crawling, climbing, and working from elevated surfaces

+ Manual dexterity sufficient to operate a computer keyboard and calculator

+ Frequently lifting/moving over 75 lbs

+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

+ Working in a non-air-conditioned warehouse environment

**Work Environment**

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

**Diversity Statement**

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

+ Gemini Motor Transport, one of the industry’s safest trucking fleets.

+ Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.

+ Musket, a rapidly growing, Houston-based commodities supplier and trader.

+ Trillium, a Houston-based alternative fuels expert.

+ TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.

EOE-Protected Veterans/Disability

**Inside Sales/Customer Service Representative**

**Job Details**

**Level**

Experienced

**Job Location**

Tucson - Tucson, AZ

**Position Type**

Full Time

**Salary Range**

$20.00 Hourly

**Travel Percentage**

None

**Job Shift**

Day

**Job Category**

Sales

**WHAT YOU’LL BE DOING**

The Inside Sales/Customer Service Representative is a key position at our Tucson, Arizona Branch. You will work in an exciting and diverse environment and meet interesting people. Your primary customers are contractors, engineers, and project managers. You’re on the phone, taking orders and building relationships with many local customers.

Reporting to the Sales Manager, you’ll primarily work with the Sales team, Dispatch, and Engineering team.

A highlight of your day-to-day will include:

+ Answering inbound phone calls from customers looking for product quotes, purchases, or other inquiries.

+ Assisting with all walk-in customers and sales calls.

+ Producing quotations using the Enterprise Resources Planning Software (ERP).

+ Coordinating order processing with Project Managers, Customer Service Representatives and Outside Sales team.

+ Assisting Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information and order entry.

**WHO WE ARE LOOKING FOR**

You’re enthusiastic and motivated in a fast-paced environment. You like working with a diverse customer pool. You are incredible at multi-tasking. You have customer service and a construction background. You’ve worked with an ERP system and understand the fundamentals. You don’t take shortcuts. You’re safety conscious not just for yourself, but for your team.

We’re open to individuals who aren’t just looking for their next job, they’re looking to build a career. You want an opportunity to showcase your skill set with a solid company who will invest in you. In our culture – everyone matters.

**ALL ABOUT JENSEN PRECAST**

Much like you, our founder, Don Jensen was looking for a way to support his family, so he started his Company in 1968. Since founded, we’ve been supporting communities across Nevada, California, Arizona, Washington, and Hawaii.

Jensen Precast likely has an impact on your daily life. We build culverts to take water away from your neighborhoods, underground utility boxes to hold cables, and manholes to allow workers access to the sewers deep below the roads we drive on. And that’s just a small sample of what we do at Jensen on a daily basis.

When you work at one of Jensen’s many locations, you will enjoy the close relationships and camaraderie of a small company while being part of a larger, well-established, growing company.

_We are committed to ensuring employment practices that promote equal opportunities. Please let us know if you require any reasonable accommodations during your interview process._

Summary This position is located with the Bureau of Indian Affairs, Western Region in Phoenix, Arizona. Incumbent is responsible for all clerical and administrative duties within Tribal Government Services. This is a Bargaining Unit position, for more information see What are bargaining units? NOTE: TRAVEL AND RELOCATION EXPENSES WILL NOT BE AUTHORIZED. ANY RELOCATION EXPENSES ASSOCIATED WITH REPORTING FOR DUTY WILL BE THE RESPONSIBILITY OF THE SELECTED EMPLOYEE. Responsibilities Establish and maintain an office filing system. Serve as receptionist interacting with the public. Enter data into computer system or automated system. Perform record searches, prepare responses to data calls, and prepare reports. Maintain a mail log and ensure proper routing. Purchase supplies. Requirements Conditions of Employment Qualifications To be considered for this position, you must meet all qualification and eligibility requirements for the GS-0318 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards. For GS-5 grade level: Applicants must possess one (1) year of specialized experience equivalent to at least the GS-04 grade level; or its non-Federal equivalent that demonstrates maintaining an effective office filing system according to records management procedures; making necessary travel arrangements for supervisory and other employees in accordance with applicable travel regulations; maintaining a log to track information utilizing spreadsheets and tables; handling incoming and outgoing correspondence and distributing to appropriate staff or office; and providing information to supervisors, office staff, and customers by telephone, in written form, e-mail, or in person. OR a full four years of progressive, successfully completed education above the high school level in any field for which high school graduation or the equivalent was a prerequisite may be used to meet the qualification requirements for GS-5. OR a combination of successfully completed post-high school education, as described above, and specialized experience, as described above, may be used to meet the qualification requirements for GS-5. Only progressive education in excess of the first 60 semester hours, 90 quarter hours, or 1440 classroom hours (i.e., beyond the first two years) of a course of study is creditable towards meeting the specialized experience requirement. Combining Education and Experience: To combine education and experience, determine the applicant's total qualifying experience as a percentage of the experience required for the grade level. Then determine the applicant's education as a percentage of the education required for the grade level. Finally, add the two percentages. The total percentage must equal at least 100 percent to qualify an applicant for that grade level. This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5-minute sample with 3 or fewer errors. Office Automation Clerk/Assistant with Parenthetical Titles of (Office Automation): In addition to meeting experience, applicants for this position must show possession of the 40 words per minute typing speed. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472). Verification Form BIA-4432 must be submitted with the application if claiming Indian Preference. Indian Preference eligibles not currently employed in Federal service may be appointed under the Excepted Service Appointment Authority Schedule A, 213.3112(a)(7). Consideration will be given to Non-Indian applicants in the absence of qualified Indian Preference eligibles. For more information, please visit: https://www.bia.gov/jobs. All qualification requirements must be met by the closing date of this announcement. Merit Promotion candidates must also meet time-in-grade requirements by the announcement closing date. Additional selections may be made from this announcement if identical vacancies occur in the same location within 90 days from the closing date. Education If you are qualifying based on your education, you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement. Additional Information All new hires earn the beginning salary of their pay grade (Step 1). See 2024 Salary Tables and select the pay chart for Phoenix, Arizona. If no specific chart is listed for this geographic location, see the "rest of U.S." chart. TELEWORK: Indian Affairs has determined that the duties of the position are suitable for telework and the selectee may be allowed to telework with supervisor approval. Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee\_guides/career\_transition.asp . LAND MANAGEMENT WORKFORCE FLEXIBILITY ACT: If applying under the Land Management Workforce Flexibility Act, you must provide documentation to support your eligibility (SF-50) and performance (references and/or performance appraisal). Under the Land Management Workforce Flexibility Act (LMWFA) two groups of individuals are eligible to apply under this announcement: current and/or former employees serving or who have served under time-limited competitive appointments at land management agencies. Land Management Agencies include: Bureau of Indian Affairs, Bureau of Land Management, Bureau of Reclamation, U.S. Fish and Wildlife Service, National Park Service, and U.S. Forest Service. Current appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; AND 3) must have performed at an acceptable level during each period of service. Former appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; 3) must have separated for reasons other than misconduct or performance; AND 4) must have performed at an acceptable level through the service period. Certain candidates may be eligible to apply under a special hiring authority including those for disabled individuals, Peace Corps employees, Foreign Service employees, veterans, etc. For more information, visit the following OPM websites: USAJOBS Information Center: https://www.usajobs.gov/Help/; Vets Info Guide: http://www.fedshirevets.gov/. Former Federal Employees are required to indicate whether they received a Voluntary Separation Incentive Payment (VSIP) buyout in their previous employment with the Federal government, and are required to submit a copy of the applicable Notification of Personnel Action (SF-50) regarding the VSIP. Most individuals who accept reemployment with the Federal government within 5 years of receiving the VSIP amount, must repay the gross amount of the separation pay prior to reemployment.

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY**

This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. May provide subject-matter direction to lower-level representatives.

**ESSENTIAL RESPONSIBILITIES**

+ Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.

+ Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.

+ Meet all production, quality, and adherence standards. Attends all required training classes.

+ Elevate issues to next level of supervision, as appropriate.

+ Maintain accurate records, including timekeeping records.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma/GED

**Substitutions**

+ None

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 5 years of related, progressive experience

**Preferred**

+ None

**LICENSES OR CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards

+ Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally

+ Ability to take direction and to navigate through multiple systems simultaneously

+ Ability to maintain composure under stressful and fast-paced conditions

+ Strong written and verbal communication skills

+ Ability to communicate complex information in a simple, customer facing way

**LANGUAGE REQUIREMENT (** **_other than English_** **)**

None

**TRAVEL REQUIREMENT:**

0%-25%

**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONs**

**_Position Type:_** Office-Based

Teaches/Trains others regularly

Occasionally

Physical Work Site Required

No

Lifting: up to 10 pounds

Rarely

Lifting: 10 to 25 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$17.20

**Pay Range Maximum:**

$27.82

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J242513

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY**

This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.

**ESSENTIAL RESPONSIBILITIES**

+ Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.

+ Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.

+ Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.

+ Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.

+ Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.

+ Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.

+ Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma/GED

**Substitutions**

+ None

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 1-3 years experience in customer service or call center environment

**Preferred**

+ None

**LICENSES or CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter

+ Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills

+ Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression

+ Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer

+ Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training

+ Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes

**LANGUAGE REQUIREMENT (Other than English)?**

None

**Travel Requirement**

0% - 25%

**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**

**Position Type**

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting up to 10 pounds

Rarely

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$16.75

**Pay Range Maximum:**

$24.08

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J242523

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY**

This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. May provide subject-matter direction to lower-level representatives.

**ESSENTIAL RESPONSIBILITIES**

+ Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.

+ Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.

+ Meet all production, quality, and adherence standards. Attends all required training classes.

+ Elevate issues to next level of supervision, as appropriate.

+ Maintain accurate records, including timekeeping records.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma/GED

**Substitutions**

+ None

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 5 years of related, progressive experience

**Preferred**

+ None

**LICENSES OR CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards

+ Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally

+ Ability to take direction and to navigate through multiple systems simultaneously

+ Ability to maintain composure under stressful and fast-paced conditions

+ Strong written and verbal communication skills

+ Ability to communicate complex information in a simple, customer facing way

**LANGUAGE REQUIREMENT (** **_other than English_** **)**

None

**TRAVEL REQUIREMENT:**

0%-25%

**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONs**

**_Position Type:_** Office-Based

Teaches/Trains others regularly

Occasionally

Physical Work Site Required

No

Lifting: up to 10 pounds

Rarely

Lifting: 10 to 25 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$17.20

**Pay Range Maximum:**

$27.82

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J242514

**Overview**

Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles.DHMG is also heavily involved in preparing tomorrows healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Healths mission and St. Josephs guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised.Look for us on Facebook and follow us on Twitter.For the health of our community ... we are proud to announce that we are a tobacco-free campus

**Responsibilities**

**SUMMARY -** The Medical Receptionist is the first point of service for our patients coming into the practice and is responsible for greeting registering and scheduling patient appointments. Responsible for verifying insurance eligibility and benefits. Collects co-payments and obtains routine financial information from various sources to obtain payment plan arrangements and Medicare coverage. He/she also answers the phone and acts as a primary source of information to patients in the waiting area. Obtains complex financial information regarding patients from various sources to obtain payment plan agreements charity care Medicare coverage alternative financing and verifies coverage. May obtain prior authorizations for office visits and/or testing. May enter charge entry data as required. Other duties as assigned.

**Qualifications**

**MINIMUM**

Basic computer skills required

**PREFERRED**

High School Diploma / GED

Previous medical office and/or insurance experience

Bi-lingual skills

**Pay Range**

$18.00 - $20.38 /hour

We are an equal opportunity/affirmative action employer.

Job Title:

Customer Service Representative

Job Description

The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.)

Title: Customer Service Representative (Remote)

Location: WAH-Remote (NA) – U.S.

**A NEW CAREER POWERED BY YOU**

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ **World’s Best Workplaces** ,” “ **Happiest Employees** ,” and “ **Best Companies for Career Growth** ” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

**CAREER GROWTH AND PERSONAL DEVELOPMENT**

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

**WHAT YOU WILL DO IN THIS ROLE**

As a Customer Service Representative working from home, you will:

+ Provide inbound customer support.

+ Help customers resolve technical issues.

+ Assist in correcting billing concerns.

+ Ensure the appropriateness of social media content.

+ Deliver expert customer experiences…with a smile.

**YOUR QUALIFICATIONS**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

+ A high school diploma and/or GED

+ Minimum 6 months of customer service experience required

+ Must have the ability to connect to the internet with an ethernet cord

+ Proficiency in fast-paced multi-tasking

+ Eagerness to learn new technologies

+ Strong PC knowledge and computer navigation skills

+ Must reside in the United States or have a valid U.S. address for residence

+ The ability to work rotational shifts as needed

**WHAT’S IN IT FOR YOU**

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

+ Paid training

+ Lucrative employee referral bonus opportunities

+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

+ 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

+ Health and wellness programs with trained partners to help promote a healthy you

+ Mentorship programs that support your rewarding career journey

+ Work-from-home convenience with company-supplied technologies

+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

+ Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

**REIMAGINE THE BEST VERSION OF YOU!**

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**

**Eligibility to Work:**

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

**Where Job May be Performed:**

Currently, this position may be performed only in the states listed here (https://jobs.concentrix.com/global/en/advisor-positions) .

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .

**Primary City/State:**

Sun City, Arizona

**Department Name:**

Admin-Hosp

**Work Shift:**

Day

**Job Category:**

Administrative Services

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

This position as a Senior Administrative Assistant is responsible for supporting our Associate Chief Nursing Officer.

Duties will include: Project Support, Meeting and Event Prep and Support, Correspondence, Expense Reporting, Travel Arrangements, Phone Calls, etc.

Location: Banner Boswell Medical Center – 10401 W. Thunderbird Blvd, Sun City West, AZ 85351

Hours: Mon-Fri between the hours of 7:30-5:00PM

Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.

POSITION SUMMARY

This position supports a Chief Executive Officer (CEO), Corporate Senior Leadership Team (SLT) members, a senior director, or member(s) of facility senior leadership teams by providing clerical and administrative services and assistance, of moderate complexity, requiring the use of judgment and discretion on a periodic basis. This position may also support other SMT members or senior directors as needed.

CORE FUNCTIONS

1. Handles a wide variety of situations and conflicts involving the clerical and administrative function of the office, which often can not be brought to the attention of the executive. This includes summarizing the content of incoming materials, specially gathered information, or meetings to assist their supervisor; coordinating the new information with background office sources; and drawing attention to important aspects or conflict.

2. Interprets request and helps implement action, as well as decides whether the executive should be notified of important or emergency matters, as needed. In the absence of their supervisor, ensures that requests for action or information are relayed to the appropriate staff member.

3. Coordinates, handles, and/or completes recurring projects or one-time projects, as directed by supervisor.

4. Screens telephone calls and visitors, ascertaining who can be redirected to subordinate management. Provides information to callers, including key internal or external sources, which requires comprehensive knowledge of organization policies, practices and operations.

5. Maintains supervisor's calendar, regularly arranging meetings, conferences, and appointments without clearance. Arranges hotel and travel accommodations for frequent, extended trips.

6. Prepares special or one time reports, presentation materials, summaries, or replies to inquiries, selecting relevant information from a variety of sources. May assist in the research, analysis and interpretation of data under the direction of management.

7. Performs a broad range of administrative support details on a regular basis, requiring initiative and judgment to make independent decisions for which probable errors may have moderate effect on cost impacts on organizational outcomes.

8. May hire, train, conduct performance reviews, and direct the workflow for the department staff. This includes completing projects by assigning work to clerical staff and following-up on results.

9. This position primarily focuses on the operations of the office of the system SMT (Sr. Mgmt Team) member, senior director, facility CEO or large facility CNO to which this position reports. Responsibilities extend across organizational lines, requiring extensive interaction and involvement throughout the system/facility, as well as the community. This position routinely interacts with SMT, board members, physicians, patients, board members, employees, the media, as well as business and community leaders.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. A strong working knowledge of administrative/specialized business support services as normally demonstrated through three to four years administrative support experience at a progressively responsible level required.

Must have written communication skills to edit and proofread business correspondence and reports. Also requires the ability to type accurately and efficiently from rough draft and machine transcription or personal dictation, involving standard business vocabulary, using common word processing programs. Must have the ability to acquire and utilize a thorough knowledge of organization policies, practices, and operations and oral communication skills to perform routine administrative details, such as arranging meetings, responding to non-routine inquires from telephone callers or visitors, and gathering background information for sensitive or confidential reports. Must have the ability to analyze routine administrative details of limited complexity, such as resolving minor scheduling conflicts, redirecting mail, etc. Must have excellent oral, written, and interpersonal communication skills to effectively interact with all levels of the organization. Must possess the ability to convey a professional image, as well as, effectively represent the organization as appropriate in its relationship with external customers. Must have a working knowledge of personal software packages to perform the administrative functions described above.

Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Associate's degree

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

**Primary City/State:**

Phoenix, Arizona

**Department Name:**

Musculoskeletal

**Work Shift:**

Day

**Job Category:**

Administrative Services

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better. The future of health care starts here. If you’re ready to change lives, we want to hear from you!

As a Senior Admin Assistant you will be responsible for providing support to two Senior Members of leadership - the Chair of the Department of Orthopedics/Sports Medicine and a Senior Director.

**Duties in this role will include:**

Calendar management, typing letters and medical/legal reports, maintains ortho call schedules, travel request for ortho dept, processes invoices and reimbursements for ortho dept, timecard management, assists with recruitment as needed, maintains daily schedule for busy ortho surgeon and dept administrator/director, works closely with the University of Arizona College of Medicine & basic secretarial duties for the entire dept (phone calls, mail, etc.).

**Location** : Banner University Medical Center Phoenix, 1111 E. McDowell Rd Phoenix, AZ 85006

**Schedule** : Monday-Friday 8:00AM-4:30PM

University Medical Center Phoenix PBCs Banner - University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, a number of unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics, and with a new $400 million campus investment, a new patient tower and 2 new clinic buildings will be built.

POSITION SUMMARY

This position supports a Chief Executive Officer (CEO), Corporate Senior Leadership Team (SLT) members, a senior director, or member(s) of facility senior leadership teams by providing clerical and administrative services and assistance, of moderate complexity, requiring the use of judgment and discretion on a periodic basis. This position may also support other SMT members or senior directors as needed.

CORE FUNCTIONS

1. Handles a wide variety of situations and conflicts involving the clerical and administrative function of the office, which often can not be brought to the attention of the executive. This includes summarizing the content of incoming materials, specially gathered information, or meetings to assist their supervisor; coordinating the new information with background office sources; and drawing attention to important aspects or conflict.

2. Interprets request and helps implement action, as well as decides whether the executive should be notified of important or emergency matters, as needed. In the absence of their supervisor, ensures that requests for action or information are relayed to the appropriate staff member.

3. Coordinates, handles, and/or completes recurring projects or one-time projects, as directed by supervisor.

4. Screens telephone calls and visitors, ascertaining who can be redirected to subordinate management. Provides information to callers, including key internal or external sources, which requires comprehensive knowledge of organization policies, practices and operations.

5. Maintains supervisor's calendar, regularly arranging meetings, conferences, and appointments without clearance. Arranges hotel and travel accommodations for frequent, extended trips.

6. Prepares special or one time reports, presentation materials, summaries, or replies to inquiries, selecting relevant information from a variety of sources. May assist in the research, analysis and interpretation of data under the direction of management.

7. Performs a broad range of administrative support details on a regular basis, requiring initiative and judgment to make independent decisions for which probable errors may have moderate effect on cost impacts on organizational outcomes.

8. May hire, train, conduct performance reviews, and direct the workflow for the department staff. This includes completing projects by assigning work to clerical staff and following-up on results.

9. This position primarily focuses on the operations of the office of the system SMT (Sr. Mgmt Team) member, senior director, facility CEO or large facility CNO to which this position reports. Responsibilities extend across organizational lines, requiring extensive interaction and involvement throughout the system/facility, as well as the community. This position routinely interacts with SMT, board members, physicians, patients, board members, employees, the media, as well as business and community leaders.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. A strong working knowledge of administrative/specialized business support services as normally demonstrated through three to four years administrative support experience at a progressively responsible level required.

Must have written communication skills to edit and proofread business correspondence and reports. Also requires the ability to type accurately and efficiently from rough draft and machine transcription or personal dictation, involving standard business vocabulary, using common word processing programs. Must have the ability to acquire and utilize a thorough knowledge of organization policies, practices, and operations and oral communication skills to perform routine administrative details, such as arranging meetings, responding to non-routine inquires from telephone callers or visitors, and gathering background information for sensitive or confidential reports. Must have the ability to analyze routine administrative details of limited complexity, such as resolving minor scheduling conflicts, redirecting mail, etc. Must have excellent oral, written, and interpersonal communication skills to effectively interact with all levels of the organization. Must possess the ability to convey a professional image, as well as, effectively represent the organization as appropriate in its relationship with external customers. Must have a working knowledge of personal software packages to perform the administrative functions described above.

Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Associate's degree

Additional related education and/or experience preferred.

DATE APPROVED 04/04/2021

EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability