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Business Management & Administration

Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A Day In The Life

Business Management & Administration Industry

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Salary Breakdown

Customer Service Representatives

Average

$32,710

ANNUAL

$15.73

HOURLY

Entry Level

$25,050

ANNUAL

$12.04

HOURLY

Mid Level

$31,585

ANNUAL

$15.18

HOURLY

Expert Level

$38,120

ANNUAL

$18.32

HOURLY


Current Available & Projected Jobs

Customer Service Representatives

151

Current Available Jobs

110,010

Projected job openings through 2024


Sample Career Roadmap

Customer Service Representatives

Job Titles

Entry Level

JOB TITLE

Probationary Customer Service Representative

Mid Level

JOB TITLE

Customer Service Representative

Expert Level

JOB TITLE

Supervisor Customer

Degree Recommendations


Top Expected Tasks

Customer Service Representatives


Knowledge, Skills & Abilities

Customer Service Representatives

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Clerical

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Mathematics

SKILL

Active Listening

SKILL

Speaking

SKILL

Service Orientation

SKILL

Reading Comprehension

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Clarity

ABILITY

Speech Recognition

ABILITY

Near Vision


Job Opportunities

Customer Service Representatives

  • Customer Service Representative
    TEKsystems    Phoenix, AZ 85067
     Posted about 6 hours    

    EXCITING CUSTOMER SERVICE OPPORTUNITY!Description:

    This is a phone-based customer service position

    supporting a government customer. Customer Service Representatives (CSRs)

    in this position will answer inbound phone calls and utilize a

    computer-based knowledge system to answer general questions about policies,

    practices, procedures, and other data to assist callers. Successful candidates

    will have a customer service orientation with excellent communication

    and problem-solving skills.

    DUTIES AND RESPONSIBILITIES

    + Provide superior customer service by answering incoming calls in a timely manner

    + Follow established policies and procedures to respond and route calls appropriately

    + Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively

    + Log customer information into a database ensuring data entry is accurate and complete

    + Access knowledge base per customer request for information

    + Verify and record demographic data with caller and escalate customer issues as appropriate

    + Maintain and improve quality results by adhering to standards and guidelines

    + Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations

    + Control the pace and flow of the inquiry/request and manage call time effectively

    + Follow protocol and apply sensitivity and discretion in handling confidential information

    + Promote Companies vision, values, and services to all customers and stakeholders

    + Assist in maintaining organization wide quality standards

    + Flexibility in work hours and shifts including some weekends as needed

    + Accept other jobs/duties as assigned

    Experience Level:

    Entry Level

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Customer Service Representative
    Signature Flight Support    Scottsdale, AZ 85258
     Posted about 6 hours    

    *We Service Private Jets!*
    *
    *
    *Training Provided!*

    *_SUMMARY_*
    Promotes and sells the Company’s services and products to aircraft passengers and crew. Handles and coordinates customer service requests in a professional and courteous manner to ensure the best possible service.

    *_JOB DESCRIPTION_*
    * Process customer purchases and fuel transactions in accordance with procedures.
    * Ensure that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed, and forwarded to the appropriate parties.
    * Maintain working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly required by Signature customers.
    * Maintain the appearance of the interior airport facility and replenishing complementary beverages/supplies, as outlined in the facility appearance standard.
    * Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.
    * Receive aircraft service orders and direct line service personnel as appropriate to accomplish service requests in accordance with the Customer Service Manual.
    * Assisting pilots with airport, landing, and current weather information.
    * Initiating emergency response procedures for aircraft in urgent or distress situations.
    * Recommend improvements in standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
    * Enforce good housekeeping practices through daily inspections of assigned areas for cleanliness, neatness, and compliance with regulations and policies.
    * Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner.
    * Other duties as assigned.

    *_ESSENTIAL JOB FUNCTIONS_*
    The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. Must have ability to:

    * Excellent telephone and customer service skills.
    * Ability to communicate (both written and orally) in English.
    * Excellent typing skills
    * Proficient in computer operations (internet, email, word).
    * Knowledge of radio procedures and protocols preferred.
    * Handle and prioritize multiple projects concurrently.
    * Prior experience working in an airport or Fixed Base Operation environment preferred.
    * Prior hospitality experience preferred.
    * Ability to perform light to medium lifting as necessary

    To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
    * High School diploma or GED
    * Prior customer service experience preferred.
    * Strong interpersonal, oral and written communication skills.
    * Must possess a valid state driver’s license.

    *An Equal Opportunity Employer M/F/Disability/Vet*

    **Job:** **Customer Service*

    **Title:** *Customer Service Representative*

    **Location:** *Arizona-Scottsdale-Scottsdale Municipal Airport*

    **Requisition ID:** *39244*


    Employment Type

    Full Time

  • Customer Service Representative
    Robert Half Office Team    Glendale, AZ 85304
     Posted about 6 hours    

    Description

    We're Seeking a Customer Service Representative!

    OfficeTeam is looking for a Customer Service Representative with a distinct skill set to expand their career. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This could be the Glendale, Arizona Customer Service Representative position you're looking for, if you're available for a long-term temporary-to-full-time engagement.

    Major responsibilities

    - Handle incoming telephone calls

    - Provide accurate, friendly customer service in a timely fashion

    - May support business development and client referral goals by actively cross-selling and referring customers

    - Manage the fielding and sending of important written business correspondence

    Requirements

    - Strong communication and interpersonal skills

    - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

    - Call Center Customer Service experience

    - 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

    - Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications

    - Experience performing extensive research to resolve complex customer inquiries

    - Customer service and office administrative skills

    - Proficient with computers and technology platforms

    - A consistently positive approach to your work that is rooted in a businesslike professionalism

    - Excellent problem-solving skills

    - Demonstrated ability to interact effectively with internal and external partners and clients/customers

    If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today! Please email resumes to Bailey.Menke@officeteam.com

    OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

    Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

    When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

    Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

    © 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

    **Salary:** $14.00 - $14.00 / Hourly

    **Location:** Glendale, AZ

    **Date Posted:** December 2, 2020

    **Employment Type:** Temp to Hire

    **Job Reference:** 00215-0011635004

    **Staffing Area:** Office u0026 Administrative


    Employment Type

    Full Time

  • Site Account Manager (REMOTE)
    Merck    Phoenix, AZ 85067
     Posted about 7 hours    

    **Job Description**

    Our Clinical Research team pushes the boundaries of global healthcare through research and innovation. Through clinical trials and surveillance, we ensure the safety and efficacy of our existing and pipeline products to produce safe, effective, innovative medicine.

    + Establish an effective relationship with our Company and key institutions

    + Communicate with sites on issues related to regulatory documentation, financial payments, and upcoming studies

    + Provide exceptional customer service, facilitating decision making between key institutions and our Company

    + Collaborate with internal stakeholders, including, but not limited to: Clinical Research Associates , Clinical Research Managers , Site Selection CRMs, Clinical Research Directors, Clinical Operations Managers, Research Scientific Directors, CRA Line Managers, Clinical Quality Management.

    + Participate in country strategy for upcoming programs as needed

    + Support Therapeutic Area level territory development and targeted site selection based upon portfolio needs; discuss future studies and review portfolio with key institutions

    + Support site initiation activities and remediation, as appropriate

    + Ability to identify, assess, and resolve site management issues, specifically as it relates to site initiation activities

    + Support continuity with master contracts

    + Knowledge of assigned institution/organization operational structure

    **Education & Experience**

    + BS/BA degree in a Biological Science or Nursing

    + Five to six years of clinical research experience preferred; at least 2 years’ experience in a particular Therapeutic Area; previous lead CRA experience preferred

    **Qualifications, Skills, & Experience**

    + Possess the ability to work independently and in a team environment

    + Possess strong knowledge of local regulatory and compliance requirements

    + Knowledge of institution/organization operational structure

    + Excellent time management, project management, organizational, issue identification, problem-solving, and communication (written and verbal) skills

    + History of strong performance

    + Expertise and proficiency of core systems, including trial management systems, and tools

    + Skills and judgment required to be a good steward/decision-maker for the company

    + Possess an excellent working knowledge of all applicable International Conference on Harmonisation Good Clinical Practice and FDA regulations

    We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.

    **Who we are …**

    We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

    **What we look for …**

    In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue **Inventing For Life, Impacting Lives** while **Inspiring Your Career Growth** .

    **INVENT.**

    **IMPACT.**

    **INSPIRE.**

    **NOTICE FOR INTERNAL APPLICANTS**

    In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

    If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

    **US and Puerto Rico Residents Only:**

    If you need an accommodation for the application process please email us at staffingaadar@msd.com

    For more information about personal rights under Equal Employment Opportunity, visit:

    EEOC Poster at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

    EEOC GINA Supplement​ at https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf

    OFCCP EEO Supplement at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

    OFCCP Pay Transparency Rule at https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

    We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

    **Search Firm Representatives Please Read Carefully**

    Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

    **Employee Status:**

    Regular

    **Relocation:**

    No relocation

    **VISA Sponsorship:**

    No

    **Travel Requirements:**

    50%

    **Flexible Work Arrangements:**

    Remote Work

    **Shift:**

    **Valid Driving License:**

    **Hazardous Material(s):**

    **Number of Openings:**

    1

    **Requisition ID:** R86247


    Employment Type

    Full Time

  • Account Manager - Employee Benefits
    HUB International    Scottsdale, AZ 85258
     Posted about 7 hours    

    **About HUB**

    In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

    **Why Choose HUB?**

    Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

    We are the perfect fit if you:

    • are seeking a progressive work environment at a rapidly growing organization

    • have a desire to help others protect their future

    • have an entrepreneurial spirit and are challenged by the opportunity to grow the business

    • are focused on learning and development to enhance your industry knowledge and expertise

    • are a self-starter willing to invest time and energy to learn the technical aspects of our business

    • believe in integrity and building success by developing relationships with others

    **Account Manager:**

    HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be among some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.

    This role requires an individual who is professional and who displays the drive, determination, and self-motivation to build a business. Specifically, your mission will be to service and maintain existing accounts while uncovering opportunities for increasing business.

    **Responsibilities:**

    • Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making

    • Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations

    • Provides a high level of support to Producers in obtaining, maintaining, and expanding business

    • May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures

    • Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts

    • Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval

    • Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues

    • Responsible for overall retention of accounts in assigned book of business

    • Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate

    • Manages, organizes, and conducts client meetings when necessary

    • Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems

    • Travels on company business as required. Prepares reports for management as required.

    • Supports, mentors, and trains Account Representatives, as necessary

    • Attends industry related continuing education training and courses

    **Qualifications:**

    • Requisite insurance license

    • A high school diploma required; some college preferred

    • Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members

    • Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

    • Ability and willingness to utilize company’s computer system and software

    • Strong typing skills with an ability to compose clear and concise letters

    • Ability to understand policy forms and coverage descriptions

    • Organizational skills required

    • Willingness to attend educational classes desired

    • High attention to detail essential

    \#LI-MW1

    Department Account Management & Service

    Required Experience: 2-5 years of relevant experience

    Required Travel: Negligible

    Required Education: High school or equivalent

    HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

    EEOAA Policy at https://hubinternational.jobs/eeo/

    E-Verify Program at https://hubinternational.jobs/e-verify/

    We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

    Hi, we’re HUB.

    In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

    When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

    And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

    About HUB International

    Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.


    Employment Type

    Full Time

  • Regional Key Account Manager
    Danaher Corporation    Phoenix, AZ 85067
     Posted about 7 hours    

    No matter where you look at Danaher, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Whether we’re enabling our customers to provide clean water, supporting a life-saving vaccine development, advancing a new instrument for cancer diagnosis, or ensuring product safety, our work helps improve millions of lives.

    We hope you’ll see yourself here, too. What you find at Danaher—and within yourself— might just change the world.

    *This is a remote position and can be based anywhere in the US near a major airport. Role will require national travel *

    Position summary:

    The Key Account Manager (KAM) is focused on sales growth of key accounts within an assigned vertical across the U.S. The KAM will develop relationships throughout key accounts with the goal of a partnership between Hach and the company or organization to develop lasting and meaningful relationships. This role will develop and implement strategic plans for targeted opportunities, including coordination of strategic actions across commercial and BU functions.

    This position will lead 3-5 key accounts that Hach has identified and will mostly be aligned to the Food & Beverage industry.

    Candidates must have prior key account management experience and knowledge of industrial water application processes.

    Essential duties and responsibilities:

    + Develop strong relationships with leadership, technical resources, and influencers within Key Accounts

    + Responsible for continued sales growth from assigned key accounts.

    + Work with all levels within key accounts to develop and maintain action plans for sales, service, support, and application development.

    + Map and direct all internal and external relationships based on customer needs and strategic priority

    + Submit annually a detailed sales plan identifying sales objectives, new sales opportunities, and implement the plan as agreed upon.

    + Proficiently negotiate and manage complex sales and purchase agreements

    + Maintain all activities and related sales opportunity funnels in Hach’s CRM, Salesforce.com

    + Maintain mail lists and organizational charts for associates, key decision-makers and significant influencers within the assigned corporate accounts.

    + Collect and report information on all competitive activity related to assigned accounts.

    + Mentor and work together with the Key Account Specialists to best serve customer needs.

    Critical competencies

    + Ability to develop relationships with C-Suite professionals which bring about transformative solutions for the customer

    + Be a trusted advisor and problem solver for customers

    + Ability to influence and engage internal resources to best serve customer needs

    + Deploy time management and priority setting skill to ensure optimum productivity

    + Show strategic agility and savvy business sense in navigating ambiguity

    Qualifications

    + BA or BS degree required

    + 5-10+ years of experience in strategic B2B sales within an industrial customer base

    + Sales experience involving water application knowledge highly preferred

    + Requires fundamental leadership in sales management, opportunity assessment, and excellent communication and interpersonal skills.

    + Experience selling complex products and solutions is required

    + Experience using CRM to forecast, manage funnels, and manage customer activity to yield business success

    + Experience in 1 or more Hach vertical markets is an asset (Waste Water, Drinking Water, Power, Beverage or Industrial Water).

    + Demonstrated success presenting / influencing in an executive environment

    + Ability to travel up to 70% within assigned territory

    + Must have and maintain a valid driver license and a driving record which is acceptable Hach Company.

    At Danaher, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and take risks, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. 

    If you’d like to learn more, read stories from our associates on our Careers Blog or reach out to one of our recruiters.

    Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.


    Employment Type

    Full Time

  • Customer Service Representative
    Cigna    Tempe, AZ 85282
     Posted about 8 hours    

    Have you heard? Express Scripts is now part of Cigna. Together, we’ve got big plans. How big, you ask? We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that’s only the beginning. Read on to learn more about working with us.

    Transform healthcare and contribute to our industry-leading organization as a Patient Care Advocate.

    Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

    Here’s a little more on how you’ll make a difference:

    Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.

    Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.

    Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

    What You Should Have:

    · High School Diploma / GED required

    · 1 year of relevant experience

    · General PC knowledge including Microsoft Office

    · Excellent communication skills (verbal and written)

    What you’ll love about working here:

    · Fun, friendly, and unique culture – Bring your whole self to work every day!

    · Choice of three unique medical plans

    · Prescription Drug, Dental, Vision and Life Insurance

    · Employee Contributions for HRA and HSA accounts

    · 401K with Company Match

    · Paid Time Off and Paid Holidays

    · Tuition Assistance

    ABOUT ACCREDO

    Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services – including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients’ lives.

    Express Scripts, part of Cigna Corporation, unlocks new value in pharmacy, medical and beyond to further total health for all.

    **About Cigna**

    Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

    When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

    _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

    _If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response._


    Employment Type

    Full Time

  • Inbound CSR - Overtime Offered!
    Aerotek    Phoenix, AZ 85067
     Posted about 8 hours    

    **Now Hiring:** _Inbound Customer Account Advisor_ for large Telecommunications company in Tempe, AZ. Second location in North Phoenix.

    **Seeking:**

    + Candidates with 1 years of world-class Customer Service experience.

    + Must have strong computer navigation skills!

    + Excellent history of attendance and reliability!

    **Job Description:**

    Will handle approximately 50 Inbound calls per day, to assist with account maintenance, troubleshooting, billing and account activation.

    **Pay:** $15/hour plus Overtime and Bonus potential

    **Start Date:** Several options in December

    **Location:** Tempe or Phoenix, AZ *Partial remote options available for AZ residents only*

    **Schedule:** Must be open to working between 5am-8:30pm, as well as one weekend day per week.

    Please apply with your updated resume to be considered for this opportunity!

    **About Aerotek:**

    **Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.**

    **Location:** Phoenix, Arizona

    **Posting ID:** 7388844

    **Pay Rate:** Up to US$15.00 per hour + OT opportunity, monthly bonus opportunity

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Inbound CSR - Overtime Offered!
    Aerotek    Mesa, AZ 85213
     Posted about 8 hours    

    **Now Hiring:** _Inbound Customer Account Advisor_ for large Telecommunications company in Tempe, AZ. Second location in North Phoenix.

    **Seeking:**

    + Candidates with 1 years of world-class Customer Service experience.

    + Must have strong computer navigation skills!

    + Excellent history of attendance and reliability!

    **Job Description:**

    Will handle approximately 50 Inbound calls per day, to assist with account maintenance, troubleshooting, billing and account activation.

    **Pay:** $15/hour plus Overtime and Bonus potential

    **Start Date:** Several options in December

    **Location:** Tempe or Phoenix, AZ *Partial remote options available for AZ residents only*

    **Schedule:** Must be open to working between 5am-8:30pm, as well as one weekend day per week.

    Please apply with your updated resume to be considered for this opportunity!

    **About Aerotek:**

    **Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.**

    **Location:** Mesa, Arizona

    **Posting ID:** 7388843

    **Pay Rate:** Up to US$15.00 per hour + OT opportunity, monthly bonus opportunity

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Customer Service Agents **$18hr**
    Aerotek    Phoenix, AZ 85067
     Posted about 8 hours    

    **Now Hiring Customer Service Reps!!**

    **Responsibility Summary:**

    Provide thorough solutions and alternatives in response to incoming telephone calls and written correspondence from Clients, Financial Advisors, Branch Office Administrators, and/or internal associates. Cost and Tax in the Service division is focused on delivering service that is accurate, complete and timely while partnering with the firm to make it easy for our branches and clients to do business with us.

    **Required Qualifications:**

    + Work independently and demonstrate resourcefulness while working in a team environment.

    + Sound judgment, decision making and conflict resolution skills

    + Strong verbal and written communication skills and strong interpersonal skills

    + Highly organized, detail-oriented, and adaptable to change

    + Highly dependable and punctual

    + Ability to multitask

    + Strong service skills demonstrating patience, empathy and a sense of calm in a fast paced environment

    + Strong technical skills in Microsoft Office, web-based programs, and Service Center

    + Comfortable talking on the phone and having engaging conversations

    + Proficient typing skills

    **Preferred:**

    + Prior customer service experience

    + Prior Finance Service industry

    + High school education required, college degree beneficial

    **On the job expectations**

    + This is a phone-based position. Candidates must be comfortable with being on the phone most of the day (95% )

    **Monday-Friday 6am-6pm**

    **$18hr**

    **About Aerotek:**

    **Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.**

    **Location:** Phoenix, Arizona

    **Posting ID:** 7388973

    **Pay Rate:** Up to US$18.00 per hour

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time


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