Business Management & Administration

Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A Day In The Life

Business Management & Administration Industry

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Salary Breakdown

Customer Service Representatives






Entry Level





Mid Level





Expert Level





Current Available & Projected Jobs

Customer Service Representatives


Current Available Jobs


Projected job openings through 2024

Sample Career Roadmap

Customer Service Representatives

Job Titles

Entry Level


Probationary Customer Service Representative

Mid Level


Customer Service Representative

Expert Level


Supervisor Customer

Degree Recommendations

Top Expected Tasks

Customer Service Representatives

Knowledge, Skills & Abilities

Customer Service Representatives

Common knowledge, skills & abilities needed to get a foot in the door.


Customer and Personal Service


English Language




Computers and Electronics




Active Listening




Service Orientation


Reading Comprehension


Critical Thinking


Oral Comprehension


Oral Expression


Speech Clarity


Speech Recognition


Near Vision

Job Opportunities

Customer Service Representatives

  • Industrial Sales Account Manager
    Universal Forest Products    Chandler, AZ 85286
     Posted about 10 hours    

    The Account Manager is responsible for the sale of Company products and services through developing and maintaining customer contacts within an assigned territory or area of responsibility.

    Works under general direction of the GMO/ Sales Manager; exercises discretion and judgment on work priority on a regular basis; and a significant degree of creativity is expected.

    * Services and maintains positive relationships with current customer base.
    * Identify customers' needs and solve problems
    * Understand and perform cost savings analysis for customers
    * Generates new sales by promoting product line to new and existing customers.
    * Troubleshoots problems for customer.
    * Monitors sales market in assigned region.
    * Prepares various reports as required.
    * Performs other duties as required.

    Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

    Employment Type

    Full Time

  • Customer Service Representative (Temporarily Remote)
    Shellpoint Mortgage Servicing    Tempe, AZ 85282
     Posted about 10 hours    

    Position overview

    Do you enjoy providing excellent service and building strong customer relationships? We need energetic and caring telephone professionals to join our Customer Service team. If selected, you?ll work from the comfort of your own home, handling incoming calls from homeowners across the country. You?ll create a positive customer experience for every caller by identifying their needs, answering their questions, and helping resolve their issues. We?re looking for friendly, outgoing, well-spoken people who are service-minded, reliable, and flexible.

    Who we are

    Shellpoint Mortgage Servicing (SMS) is America?s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Businesses that own mortgage loans (such as banks and real estate investment firms) contract with us to manage (or ?service?) their loan portfolios, including collecting homeowners? mortgage payments, paying homeowners? tax and insurance bills, and helping homeowners in default to get current once again.

    Duties & responsibilities

    The successful candidate will:

    + Handle all homeowner phone calls in a positive, courteous, and helpful manner.

    + Identify homeowners? concerns, research their issues, and provide answers that meet their needs.

    + Develop workable solutions that satisfy our homeowners, our client/investors, and our company.

    + Provide exceptional service during every contact with our homeowners.

    + Process homeowners? mortgage payments.

    + Achieve company performance goals.

    + Take part in continuous training in company policies/procedures and industry regulations.

    Skills & abilities

    The successful candidate needs:

    + English fluency.

    + Outstanding professional telephone communication skills.

    + The ability to work from home is a must during Covid-19.

    + Must be able to commute daily to our Tempe, AZ office when the time comes.

    + The ability to work well with homeowners of any mood or personality type.

    + A positive attitude, with an eagerness to solve problems.

    + Excellent reasoning and research skills; the ability to see the ?big picture? and manage the details.

    + The ability to safeguard confidential homeowner and company information.

    + A strong work ethic, high integrity, and well-organized mindset.

    + The ability to follow instructions but work with minimal direct supervision.

    + Excellent keyboard skills.

    + Ability to quickly learn new computer software.

    + Preferred experience with Hyland OnBase software (document imaging system) or similar solution.

    + Spanish or bilingual is a plus.

    Education & experience

    + High-school diploma (or equivalent).

    + Over 1 year of inbound/outbound call-center experience.

    + Mortgage experience preferred.

    Hours & System Requirements

    + Your hours and shift will vary based on call volume and business need, but there is an expectation that a successful candidate will work in a full-time capacity which will include 8 hours daily.

    + Ability to work from home TEMPORARILY, then must be able to commute to our office in Tempe, AZ

    + Secure home office consisting of:

    + Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)

    + Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions

    + Suitable ergonomic Chair and desk combination suitable for use to handle a desktop PC and laptop, two monitors, keyboard, mouse and assorted network gear.

    + Schedule will be Monday- Friday 10am-7pm.


    + Lucrative monthly incentive plan with an initial 3-month guarantee of $800.00/per month on top of your base hourly rate.

    + Advancement opportunities.

    + Opportunity to work from home TEMPORARILY, then will be expected to return to our Tempe, AZ office.

    + Three weeks? PTO (paid time off).

    + Paid holidays.

    + Medical, dental, vision, life, and pet insurance.

    + Short- and long-term disability insurance.

    + Adoption- and tuition-assistance programs.

    + 401k matching program.

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

    Physical Demands/Work Environment/Disclaimer

    Must be able to remain in a stationary position for long periods of time. Must be able to effectively access/operate and interpret information on computer screens, documents, and reports. Must be able to effectively communicate with all homeowners. Nothing in this job description restricts management?s right to assign or reassign duties and responsibilities to this job at any time.

    Employment Type

    Full Time

  • Remote Customer Service Representative (PHX)
    Robert Half Office Team    Phoenix, AZ 85067
     Posted about 10 hours    



    My name is Teneesha Wilson. I’m am a Strategic Accounts Sourcing Assistant for our Robert Half Office based in Phoenix, AZ. (Mountain Time) I staff for Customer Service, Healthcare, and Financial Opportunities Nationwide as part of our Strategic Accounts Team for our Fortune 500 Clients.

    We are seeking Remote Customer Service Representatives in Phoenix, AZ! You will be responsible for:

    - Handling inbound and outbound calls

    - Heavy data entry

    - Addressing questions, inquires, and concerns



    Job Details:


    Duration: Thru to 05/2021 (Subject to Change/Extend)

    Type: Contract

    Compensation $$$: $13.11 – $15.07


    - High School Diploma or GED

    - Must have 2+ years of customer service experience

    - Must reside in Phoenixland Area

    - Pharmacy experience preferred, yet not required

    - Knowledge of Microsoft Office Suite

    - Ability to type 35+WPM

    - Excellent customer service skills

    - MUST be able to complete a brief typing assessment ASAP


    OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

    From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

    Download our mobile app to take your job search on the go!

    Contact your nearest OfficeTeam location at 888.490.4154 or visit to apply for this job now or find out more about other job opportunities.

    All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

    © 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

    By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

    **Salary:** $13.07 - $15.07 / Hourly

    **Location:** Phoenix, AZ

    **Date Posted:** December 2, 2020

    **Employment Type:** Temporary

    **Job Reference:** 04850-9502776665

    **Staffing Area:** Office u0026 Administrative

    Employment Type

    Full Time

  • Account Manager
    RDO Equipment    Phoenix, AZ 85067
     Posted about 10 hours    


    This individual will develop long term partnerships with our customers to build win/win solutions within an assigned territory while promoting all aspects of RDO Integrated Controls in a professional manner. The Integrated Controls Account Manager will be responsible for developing, planning, and executing the strategy for sales of the Carlson Machine Controls product line for a multi-state California and Mountain West region. This position will handle key landfill accounts for this territory.

    Specific Duties Include:

    + Use company-provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process, winning the sale, volume, territory awareness, participation, and customer satisfaction.

    + Effectively understand and use manufacturers’ programs and resources to attain acceptable market share levels.

    + Sell whole-goods, parts, and service as a customer solution and build long term relationships within their territory to maximize customer and company profitability.

    + Develop a keen awareness of the competition and competitive products, as well as business and industry trends.

    + Coordinate and/or conduct field demonstrations as well as operate machinery at customer work site

    + Work in conjunction with Sales Manager and the Sales Support team, responsible for follow-up and expediting of whole good orders.

    + Accountable for timely follow up on each sale to ensure customer satisfaction.

    + Coordinating and/or communicating with customers and applicable departments ensuring timely delivery.

    + Coordinate pickup and delivery of equipment as needed. Work with Carlson hardware and software and some TOPCON products on new or experimental products and training and be the primary contact between Carlson and RDO Equipment Co.

    + Ensure that the company/location reputation and image in the community is consistent with RDO Equipment Co. Core Values, and that business relationships with all stakeholders are not compromised.

    + Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.

    + Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls.

    + Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.

    + Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.

    + Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

    + Perform all other duties as assigned by management in a professional and efficient manner.

    Job Requirements:

    + 1+ years working knowledge of solid waste industry, specifically landfills, preferred

    + Familiarity with the landfill industry

    + Prior sales experience required with preference in technology sales

    + Excellent computer skills

    + Excellent customer service skills

    + Oral and written communication skills

    + Self-motivated and able to work well in a small team environment

    + Ability to speak in front of large groups

    + Opportunity to travel 50-70% required

    + Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

    Employment Type

    Full Time

  • Call Center Representative
    PSG Global Solutions    Chandler, AZ 85286
     Posted about 10 hours    

    **The Opportunity**

    We're looking for a **Call Center Representative** , working in the **Financial Services** industry in **Chandler, Arizona** .

    + Review and process claims.

    + Balance exceptional customer service with strong investigative research while answering incoming calls in a call center environment from internal and external customers who suspect they have fraudulent, mis-posted, or unusual activity on their accounts or are experiencing an immediate financial crisis.

    + Capture all pertinent information from customers about their claim, conduct research, and decisions or provides updates on status of new and existing claims.

    + Utilize expertise in all applicable rules, regulations, and procedures to mitigate risk of loss to both our customer to ensure strict compliance with all regulations and procedures.

    **Our Client**

    Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.

    Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.

    Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.

    Let this be your day. Put their expertise to work for you. You deserve it!

    **Experience Required for Your Success**

    + Bachelor's degree preferred

    + At least 1 year of call center experience


    The pay range we are offering is **15 to** **15** per hour. This position may present an opportunity to go permanent.

    **What Do You Think?**

    Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here .

    Not exactly? Join Our Talent Community at , and we'll let you know of additional opportunities.

    EOE Protected Veterans/Disability

    Employment Type

    Full Time

  • Patient Account Representative- AZ- Dental Institute
    Midwestern University    Glendale, AZ 85304
     Posted about 10 hours    



    The Patient Account Representative is one of a team of Patient Account Representatives who are responsible for performing a variety of front office procedures. The position reports to the Manager of Patient Accounts for the Midwestern University Dental Medicine Clinic.

    Essential Duties and Responsibilities

    + Greet and direct patients and visitors

    + Assist with patient scheduling and registration

    + Answer phones and patient questions

    + Enter patient information into the computer system

    + Perform cashiering, billing, refunds to patient and third parties, payment plans, insurance coding and collections

    + Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the clinic

    + Other duties may be assigned

    Supervisory Responsibilities

    This position has no supervisory responsibilities.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Other Qualifications

    + The position requires strict compliance with all policies and procedures

    + This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively

    Education and/or Experience

    High school diploma or GED and a minimum of 2 years’ experience working in a Dental setting required. Experience in Insurance Coding and policies are desired. Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential.

    Computer Skills

    Computer proficiency in MS Office (Word, Excel, Outlook). The individual must have the ability to learn the axiUm Dental Software Management System.

    Language Skills

    Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    Reasoning Ability

    Basic skills: Ability apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

    Mathematical Ability

    Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is required to stand and walk for long periods of time. The employee must frequently lift and /or move up to 10 pounds and regularly lift and/or move up to 40 pounds.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

    Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veterans status, in accord with 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.




    + High School or better



    + 2 years experience working in a dental setting


    + Experience working in a team environment with a high focus on customer service

    + Experience in Insurance Coding and policies desired

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

    Employment Type

    Full Time

  • Jr. Account Manager- Energy Efficiency - North Mississippi location
    ICF    Phoenix, AZ 85067
     Posted about 11 hours    

    Jr. Account Manager, Energy EfficiencyLocation: North Mississippi Remote (Southaven, Hernando, Horn Lake)

    Job DescriptionTo support our growth, we are currently seeking a Jr. Account Manager to join our energy efficiency implementation team located in Northern Mississippi. The selected candidate will provide training and technical assistance to trade allies on energy efficiency codes, rebate requirements, and emerging building technologies. Work closely with the client and ICF team members to review QA/QC findings, audit applications, implement solutions, and drives continuous improvement and best practices in quality processes. Work closely with internal cross functional partners to ensure ICF program solutions are sound and meet client expectations. This is an excellent opportunity to join an international company at an entry level position and get on-the-job training for a long term career in energy efficiency.

    Key Responsibilities:

    + Manages and implements the field and internal verification process for Utility DSM programs including the selection and review of assignments, tracks performance against metric, and ensures all necessary forms and materials are completed

    + Regularly reviews program QC findings. Based on the findings leverages best practices and continuous improvement to implement long term solutions in partnership with the client and ICF Program Managers

    + Generates reports to audit, monitor and measure performance and relevant metrics

    + Occasionally process utility applications to maintain familiarity and skill level required to train support staff

    + Conducts internal and external trainings to include; webinars, tutorials and conference calls on relevant business processes and standards

    + Manages the process of regularly reviewing and updating critical program documentation. Documentation to include field verification guides and forms, processing manuals, and policy and procedure manuals. Regularly includes updated industry trends and insights into manuals and procedure manuals to ensure program materials are most relevant

    + Works as part of a cross functional team including operations, IT, Marketing, and Customer Service/Processing

    + Leads training for program management and internal business partners when processes, manuals, or systems are updated

    + Conduct scheduled and unscheduled review of processing/ application process to see where improvements can be made on flaws, cycle times, processing errors, and other key metrics

    + Travel may vary from 25% to 50% of the time, primarily regionally but with periodic overnight trips

    Job Qualifications:

    + BA/BS degree or equivalent experience with demonstrated progression

    + Must be physically able to climb ladders, lift 20 pounds, and perform attic and crawl space inspections

    + 1+ years’ experience with MS Office Applications (Word, PowerPoint, Outlook, Excel)

    + Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

    Preferred Skills:

    + Knowledge of lighting and HVAC equipment

    + Experience in the building trades, particularly electrical or HVAC, helpful

    + Knowledge of energy efficient building design

    + LEED, BPI or HERS a plus.

    + Strong outreach, organizational, educational, and self-motivation

    + Demonstrated ability to provide project leadership and meet client goals

    + Excellent verbal, interpersonal and written communication skills

    + Strong analytical, problem-solving and decision-making capabilities

    + Team player with the ability to work in a fast-paced environment

    + Sound business ethics, including the protection of proprietary and confidential information

    + Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team

    + Ability to work with all levels of internal staff, as well as outside clients and vendors

    + Ability to be flexible and handle multiple priorities

    Working at ICF

    Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

    ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

    Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.

    Mississippi Remote Office (MS99)Need help? We're

    About ICF

    ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at

    Employment Type

    Full Time

  • Customer Service Representative
    HomeTeam Pest Defense    Tucson, AZ 85702
     Posted about 11 hours    


    At HomeTeam, we put people first.

    We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

    As a Customer Service Representative, you can expect to:

    + Providing exceptional customer service consistent with HomeTeam Pest Defense service standards and metrics

    + Providing information to prospective customers, initiating new service and properly setting up customer accounts

    + Maintaining good customer relationships

    + Escalating appropriate inquiries or problems to managers

    + Talk to, calm down, and diffuse customers

    There’s plenty of perks too! HomeTeamers enjoy:

    + Comprehensive benefits package including medical, dental, vision & life Insurance

    + 401(k) plan with company match, employee stock purchase plan

    + Paid vacation, holidays, and sick leave

    + Employee discounts, tuition reimbursement, dependent scholarship awards

    + HomeTeamer discounts

    + An opportunity to advance within the company

    + Recognition for a job well done

    + A friendly work environment

    + Employee referral bonuses

    + The opportunity for professional growth and respect that comes from working for an industry leader

    Why HomeTeam?

    + HomeTeam Pest Defense is the #1 pest management company providing service to homebuilders and the 3rd largest residential pest control company in the United States.

    + The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction.

    + As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

    + The Pest Management Industry is growing – and is a recession resistant line of business

    + HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

    Are you ready to join the (Home)Team?

    Requirements: We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.

    Additional context: Phone, email, mail, social media, customer, customer service, time management, communication, product, service, product knowledge, satisfaction




    + Self-Direction: Some Knowledge

    + Organizing: Some Knowledge

    + Multitasking: Some Knowledge

    + Microsoft Office: Advanced

    + Customer Service: Some Knowledge

    + Computer: Intermediate

    + Communication: Intermediate



    + Dedicated: Devoted to a task or purpose with loyalty or integrity

    + Team Player: Works well as a member of a group

    + Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


    + Enthusiastic: Shows intense and eager enjoyment and interest

    + Loyal: Shows firm and constant support to a cause



    + Job Security: Inspired to perform well by the knowledge that your job is safe

    + Self-Starter: Inspired to perform without outside help


    + Goal Completion: Inspired to perform well by the completion of tasks

    + Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work



    + High School/GED or better



    + 1 year: Ability to work in the independently

    + 1 year: Customer service experience

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

    Employment Type

    Full Time

  • Customer Service Representative
    Farmers Insurance    Phoenix, AZ 85067
     Posted about 12 hours    

    *We are Farmers!*

    You may know us from our We believe in Smart advertisements, “We know a thing or two, because we’ve seen a thing or two”

    *Did you know we are a certified Great Place to Work?*

    Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

    Visit our website and follow our social accounts to learn about more our opportunities and company culture!



    *Job Summary:*

    As a Customer Service Representative with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience. You’ll help Farmers accomplish our company mission every day.

    *You’ll thrive in this position if you have:*

    Excellent customer focus with an understanding of how to adapt to each customer while focusing on the outcome to solve their problems efficiently with low customer effort. This role is not scripted, and is has a consultative approach to help the customer.

    The ability to multi-task, working proficiently while conversing on the phone, searching information, reading, typing, and quickly picking up new technology.

    A preference to working in an ever-changing, fast-paced, contact center environment where you can effectively manage time and exhibit reliability and dependability in attendance.

    Emotional resiliency to manage feelings and find positive aspects in most situations.

    *Here’s what you will accomplish as a member of our team:*

    Build effective communication skills to deliver insurance and eligibility information, solutions and initiatives that provide a positive customer experience to internal and external customers.

    Hold expert knowledge of company products, services and strategies across multiple lines of insurance.

    Use technology and learning resources to deliver efficient problem resolution.

    Proactively share knowledge to reduce customer effort.

    *Customer Service Representative Qualifications:*

    Education - High School diploma or equivalent. Four year college degree preferred. Completion of required additional training.

    Experience - Minimum 1-3 years providing consultative service support in a complex environment.

    Intermediate computer skills including: Microsoft Office (Word, Excel and Outlook), and the ability to learn and navigate multiple technology platforms while interacting with customers.

    Check out more about what a day is like here!

    *Position Location:*

    23800 North Farmers Way, Phoenix, AZ 85085

    *Work Schedule:*

    Our first priority is to our customers so we work non-traditional work weeks to match those needs. The hours of operation are Monday -Friday 7:15 AM - 8:00 PM. Required shifts will be 5 days a week, for 8 hrs. Need to be flexible with hours.


    Medical & Prescription Insurance

    Dental Insurance

    Vision Insurance


    Wellness Programs

    Tuition Assistance

    Paid Time Off

    Causal work environment

    Community involvement

    Paid parental leave

    Access to networking and support through our Employee Resource Groups

    Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

    **Job:** **Customer Service*

    **Organization:** **Farmers Insurance*

    **Title:** *Customer Service Representative*

    **Location:** *Arizona-Phoenix*

    **Requisition ID:** *2000073B*

    Employment Type

    Full Time

  • Partner Support Processing and Customer Service Specialist
    Cambridge Investment Research, Inc.    Phoenix, AZ 85067
     Posted about 13 hours    

    Cambridge Investment Research, Inc., an industry-leading financial solutions firm with more than 900 associates serving over 3,600 independent financial professionals in all 50 states, has an opening in the Operations Department as a full-time Partner Support Processing and Customer Service Specialist in our Phoenix, Arizona office.

    At Cambridge, our purpose is to make a difference in the lives of our financial professionals, their investing clients, and our associates. Our values of integrity, commitment, flexibility, and kindness continue to guide us in the decisions we make together every day. For 39 years we’ve delivered innovative financial solutions while offering exciting career opportunities with ongoing professional development.

    A national leader as a financial solutions firm, Cambridge’s commitment to long-term professional development in a unique small-town community makes this a one-of-a-kind opportunity. Cambridge has been honored 10 times by our associates as a ‘Top Workplace in Iowa’, and 13 times as ‘Broker-dealer of the Year’ by our financial professionals through Investment Advisor magazine. We are recognized among the leading firms in the financial advice industry as we serve over 3,600 independent financial professionals and hundreds of thousands of their investing clients across the country.

    With the corporate campus in Fairfield, Iowa and an Atlanta, Georgia location, Cambridge is adding an office location in the Phoenix, Arizona metro area as part of its growth initiatives. The Phoenix location is focused on enhancing our service and recruiting presence in the western half of the U.S. while establishing additional backup systems. We also plan to leverage experience and talent available in the Phoenix metro area regarding financial services, technology, marketing, and other key business expertise.

    + Support standard work to process from department queues by providing timely and accurate customer service on incoming paperwork new account, transfer and cashiering processing, and telephone calls

    + Enhance understanding of policies and procedures in operational functions in order to effectively communicate internal policies and procedures as well as external clearing firm policies and procedures and communicate potential violations to management

    + Collaborate with internal associates and clearing firms to improve procedures and templates to streamline processes

    + Research, review, and problem solve open issues from management, associates and financial professionals

    + Act as point of contact for the team to assist with troubleshooting situations

    + Associate’s degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

    + 1-2 years of related customer service and/or Financial Services industry experience preferred.

    There are no Financial Industry Regulatory Authority (FINRA) licenses required but licensed associates are always welcome to apply.

    Job ID: 2020-1291

    External Company URL:

    Telecommute: No

    Employment Type

    Full Time

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