Covid19_pipelineaz_com

Business Management & Administration

Computer Operators

Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions.

Salary Breakdown

Computer Operators

Average

$45,680

ANNUAL

$21.96

HOURLY

Entry Level

$34,860

ANNUAL

$16.76

HOURLY

Mid Level

$46,105

ANNUAL

$22.17

HOURLY

Expert Level

$57,350

ANNUAL

$27.57

HOURLY


Current Available & Projected Jobs

Computer Operators

10

Current Available Jobs

620

Projected job openings through 2024


Sample Career Roadmap

Computer Operators


Top Expected Tasks

Computer Operators


Knowledge, Skills & Abilities

Computer Operators

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Clerical

KNOWLEDGE

Telecommunications

SKILL

Operation Monitoring

SKILL

Reading Comprehension

SKILL

Monitoring

SKILL

Active Listening

SKILL

Complex Problem Solving

ABILITY

Problem Sensitivity

ABILITY

Near Vision

ABILITY

Oral Comprehension

ABILITY

Information Ordering

ABILITY

Perceptual Speed


Job Opportunities

Computer Operators

  • Linux Desktop Support Technician 3
    Northrop Grumman    Chandler, AZ 85286
     Posted about 8 hours    

    Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team members throughout the world. The only limit to your growth is your ambition and drive. We want to empower you to bring your best, with resources, support, and talented team members that will launch your career.

    Northrop Grumman Enterprise Services is seeking a well-qualified Linux Desktop PC Tech for a classified government program on the Chandler, AZ Site. Individual will perform the following duties on a day to day basis in support of the program:

    •Provide technical support for computers and associated networks.

    •Install, troubleshoot, service, and repair personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups.

    •Instruct and assist users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.

    •Complete paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.

    •Coordinate with users, IT staff, server administrators, network engineers, and customer and IT management.

    •Review the trouble ticket queue to identify issues that need to be addressed. Work through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.

    •Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.

    •Work with system administrators and other staff to resolve support issues, escalating where appropriate.

    •Participate in new installations, testing and special projects as needed.

    •Exhibit good communication skills, an energetic approach, and patience with customers.

    •Lifts equipment weighing up to 40 pounds.

    •Work after hours and weekends as needed.

    ESCSO

    **Qualifications:**

    **Basic Qualifications:**

    •High school diploma or equivalent and 4 years experience OR Associate's degree and 2 years of experience

    •Current Security + CE or ability to obtain within 6 months of hire

    •Active DoD Secret clearance and ability maintain an active clearance

    •Ability to be cleared to special access programs

    •Experience using RedHat Enterprise Linux Operating System management

    **Preferred Qualifications:**

    •Bachelors of Science or other technical based degree

    •Active DoD Top Secret clearance

    •CompTIA A+ or Network+ Certification

    •Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell

    •Experience with zero and/or thin client devices

    •Experience in Active Directory configuring user and computer accounts

    •Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)

    Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.

    **Job Category** : Information Technology

    20031573


    Employment Type

    Full Time

  • Desktop Support Analyst I
    Sonora Quest    Phoenix, AZ 85098
     Posted 3 days    

    Primary City/State:
    Phoenix, Arizona

    Department Name:
    IT Service Delivery-Ref Lab

    Work Shift:
    Day

    Job Category:
    Information Technology

    POSITION SUMMARY
    This position is primarily responsible with all aspects of deployment and technical support of desktop computers, laptops, applications, peripherals and related technologies to internal and external customers of the company. This includes installation, upgrading, troubleshooting, problem resolution, endpoint security compliance, updating data and preventative maintenance in accordance with company guidelines and procedures. This person will also troubleshoot problem areas (in person, by telephone, or via a ServiceNow ticket) in a timely and accurate fashion and provide end user assistance where required.

    CORE FUNCTIONS
    1. Conducts needs assessments and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs and requirements.

    2. Works as a coordinator between other information technology departments, information security, and sales departments to ensure compliance of endpoint security as well as assisting other team members with troubleshooting devices, applications, management consoles, and all other aspects of ensuring a secure and compliant computing environment.

    3. Installs, configures, tests, maintains, monitors, and troubleshoots end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.

    4. Handles moving, adding, changing, and repairing computer hardware equipment. This position works closely with other departmental areas, end users, and third party vendors and is responsible for documenting all request activities. Assists and plays a role with the implementation of new or upgrade of existing application systems by following standard departmental procedures.

    5. Uses best practices and technical skills to perform basic and complex troubleshooting activities, escalating issues to other information technology departments and/or information security staff as needed. Documents all actions and problem resolution of end-user requests using incident tracking management systems. Keeps customers informed throughout the problem resolution process.

    6. Provides end user training for company provide applications to the company's clientele and maintains asset inventory.

    MINIMUM QUALIFICATIONS


    * Associate's Degree in related field or two (2) years of desktop support experience.
    * Demonstrated excellent oral and written communication skills.
    * Demonstrated excellent customer service skills to interact with all levels within the organization.

    PREFERRED QUALIFICATIONS


    * Experience in the healthcare industry.
    * Associate's Degree in electronics, computer technology or related field and/or certifications in CompTIA, Networking or similar certifications.
    * Additional related education and/or experience.


    Employment Type

    Full Time

  • Sr. Business Analyst Computer Operations
    MUFG Union Bank    Phoenix, AZ 85067
     Posted 6 days    

    **Description**

    Do you want your voice heard and your actions to count?

    Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 14,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

    **Sr. Business Analyst – Computer Operations**

    **Job Summary:**

    Responsible for supporting the Computer Operations Department with day to day operational support. Applies specific knowledge related to Production Batch Services and Technology Operations Support with the ability to resolve issues, identify areas for improvement and ensuring alignment to established procedures. Working closely with management and business partners to implement and lead new projects as part of MUFG’s strategic vision.

    **Responsibilities:**

    + Ensure the operation adheres to established procedures and practices

    + Support in defining and leading operational procedures based on industry standards and standard methodologies

    + Support in developing procedures for establishing automated workflow processing priorities and efficient data center operations efforts

    + SLA Management support of Production Support jobs

    + Business analysis functionality to improve existing processes and translate business requirements into IT services and projects

    + Drive business engagement activities with business partners seeking to expand services using the organizations tools, processes and functions

    + Apply corporate governance polices/procedure in reducing and or remediation of business risk

    **Qualifications**

    + Proven success understanding and managing an IT operations environment which carries out all tasks in a timely and reliable way

    + Experience in Enterprise IT operations, monitoring practices and technologies for successful IT service delivery

    + Knowledge of Production Batch Scheduling and Transmission Services, along with the applications associated within the function – CA7, CA Autosys, Tidal, Netcool, Sterling, Tivoli, JAWS, Service Now

    + Experience in ensuring a consistent process is in place for analyzing and processing notifications, warnings and alerts for Event Management

    + Experience in preparing and managing of KPI reports and metrics for a multi-functional teams

    + Strong process documentation and data analysis skills

    + Experience in working with application management, senior leaders and line mangers in heavily matrixed environments with the ability to influence and inspire change

    + Strong written and verbal communication skills

    + Intermediate to advance skills in Excel, Word and PowerPoint

    + Proficient with applying Service Operations concepts to industry standard frameworks and leading standard methodologies to improve business performance

    + Proven success in people soft, problem solving and multi-tasking skills

    + Education: Bachelor's degree in Computer Science or equivalent work experience

    + Requires In-depth IT Operations and Production Support knowledge

    + Bonus points for PMO certification in Project and or any corporate governance certifications

    _The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified._

    _We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category._

    _A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses._

    **Job:** Technology

    **Primary Location:** ARIZONA-Phoenix

    **Schedule** Full Time

    **Shift** Day

    **Req ID:** 10037657-WD


    Employment Type

    Full Time

  • Junior Network Systems Administrator | Helpdesk/ Desktop Support
    VetCentric    Tucson, AZ 85702
     Posted 8 days    

    Junior Network Systems Administrator | Helpdesk/ Desktop Support

    About Us:

    VetCentric is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, supply chain & logistics management, strategy, business analytics, and IT services such as system design, continuous improvement, virtualization, and data center management. VetCentric is an SBA certified HUBZone company and VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We operate in 15 states with offices in Washington DC and Northern Virginia. ​

    Perks Working with Us:

    + Competitive compensation

    + Comprehensive health, vision, dental benefits

    + 15 days leave and 10 days of paid Federal Holidays

    + 401(k) with a matching plan

    + Annual training budget

    + Fantastic company culture

    Location(s): Tucson, AZ. Candidates from HUBZones (https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5) strongly preferred.

    Employment Eligibility: Eligible to work for any employer in the United States without requiring sponsorship. Sponsorship is not available currently.

    Position Summary:

    Work in conjunction with a team to configure and maintain facility network topologies including wired and wireless connectivity. Able to deploy, configure, maintain, and monitor all active network equipment and peripherals in order to ensure smooth network operation.

    Required Skills & Experience:

    + Education: Bachelor's in a technical discipline preferred or 8 years of technical experience substituting degree

    + Years of experience: 4 years with a technical degree or 12 years with a high school diploma/ non-technical degree

    + Technical Skills:

    + Experience conducting routine system administration tasks and logging data in system admin logs and maintaining system efficiency.

    + Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems.

    + Must have knowledge of several debugging protocols and processes.

    + Must be able to troubleshoot problems and issues identified by customers and implement corrective actions quickly.

    + Experience with firewalls, switches and routers/ASA's, Routing protocols, LAN, VLAN, WAN

    + Clearance: Must have or be able to attain and maintain Public Trust or higher

    Desired Skills & Experience:

    + Certifications desired: CCNA, CCNP, Network+ Certification or A+

    + Experience working in health care settings, VA or supporting federal agencies

    Job Description:

    + Install and support network components including servers, routers, switches, firewalls, end-user workstations, printers, phones, and other peripheral devices, integrate new server hardware and applications

    + Fully support, configure, maintain, and upgrade location's networks and in-house servers

    + Ensure network security and connectivity

    + Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses

    + Set up user accounts, permissions, and passwords

    + Define network policies and procedures

    + Specify system requirements and design solutions

    + Desktop support, support servicing incident tickets, account management

    + Configuring workstations, deploy tablets, computers, phones, imaging or new equipment and other peripherals, add, and move inventory

    + Installation, maintenance, testing and troubleshooting tasks in support of IT customers, pull cables

    “E-Verify Employer, EOE Females/Minorities/Protected Veterans/Individuals with Disabilities; VetCentric partners will offer equal employment opportunities to all persons without regard to race, color, religion, sexual orientation, gender, gender identity, age, national origin, physical or mental disability, veteran status, or other characteristic protected by applicable law.”


    Employment Type

    Full Time

  • Information Technology Specialist (Network Services)
    U.S. Army Cyber Command    Fort Huachuca, AZ 85670
     Posted 8 days    

    Summary

    About the Position:

    This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain DoD Personnel to recruit and appoint qualified candidates to positions in the competitive service. Your resume will not be reviewed for qualifications until a selection is made

    Responsibilities

    Serve as an Information Technology (IT) Specialist (Network Services) with responsibility for the installation, maintenance, testing, evaluation, and repair of local and campus area networks for the Network Enterprise Center (NEC).

    Apply networking concepts, principles, practices, procedures, and operational requirements with the analytical ability to identify, isolate, and alleviate local area network errors.

    Use analysis results to determine ways to improve network link relocation/modification.

    Use standard analytical techniques to determine the numbers of peripherals allowable, amount and types of connectivity, and bandwidth requirements.

    Initiate corrective action plans, within regulatory/statutory guide parameters to improve and accomplish network requirements.

    Integrate data systems into computer local area networks/wide area networks (LAN/WAN).

    Manage the equipment, parts inventory, and databases for the installation network and ensure sufficient parts are on hand to deal with a major failure.

    Troubleshoot all IT problems and determine whether cable, equipment, or operations is the issue.

    Evaluate operations in terms of meeting user needs, capabilities, costs, etc. to ensure a high grade of service.

    Requirements

    Conditions of Employment

    Qualifications

    Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Information Technology Specialist (Network Services): Specialized and Other Experience: One year of specialized experience which includes troubleshooting network or operating system software; resolving malfunctions involving various hardware components or software failures; reviewing requests for additions or modifications to existing network systems; and providing technical assistance in the use or maintenance of network-related information systems for end users. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

    Education

    FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

    Additional Information

    Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Two year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 34 - Information Technology/Cyber Management position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Payment of Permanent Change of Station (PCS) costs is authorized, subject to the provisions of the Joint Travel Regulations. This position MAY be eligible for situational telework only, including emergency and OPM prescribed "Unscheduled Telework". The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs may be warranted. This position may be subject to a pre-employment screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.


    Employment Type

    Full Time

  • Information Technology Specialist (Policy and Planning/Customer Support)
    U.S. Army Cyber Command    Fort Huachuca, AZ 85670
     Posted 8 days    

    Summary

    About the Position: This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain DoD Personnel to recruit and appoint qualified candidates to positions in the competitive service. Your resume will not be reviewed for qualifications until a selection is made. Serve as Lead, Plans and Programs Branch, Enterprise Capabilities Division, Assistant Chief of Staff G6 (ACofS G6), U.S. Army Network Enterprise Technology Command (NETCOM).

    Responsibilities

    Plan and schedule work and assignments on a daily, weekly, monthly, and quarterly basis.

    Serve as the Primary Contracting Officers Representative (COR) for NETCOM G6 IT services contracts and other selected contracts.

    Lead the Plans and Programs Branch and develop and maintain strategic plans, assess policy needs, and develop policies to govern IT activities.

    Institute measures and establish metrics for the leaders and staff to become proactive in the area of customer support to decrease call volume and improve response time.

    Provide support for the Command Web Development/Enterprise SharePoint and Global Network Enterprise (GNE) Programs.

    Meet with program area contacts to identify their roles, provide direction, and coordinate participation.

    Requirements

    Conditions of Employment

    Qualifications

    Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirements for an Information Technology Specialist (Policy and Planning/Customer Support): GS-12

    Specialized and Other Experience: One year of specialized experience which includes assisting in planning, designing, or budgeting for network and telecommunications projects; ensuring IT programs are compliant with organizational plans, policies, guidance, procedures, or standards; providing technical or professional Information Technology advice and recommendations to customers; and analyzing and developing new approaches, strategies, or policies to improve quality of operations and services to the organization. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). GS-13

    Specialized and Other Experience: One year of specialized experience which includes providing policy development support; administering policy and planning guidance to customers; providing input on Information Technology budgets; and ensuring the application of information assurance planning policy through customer support. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

    Education

    Additional Information

    The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs may be warranted. This position may be subject to a pre-employment screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Two year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 34 - Information Technology / Cyber Management position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.


    Employment Type

    Full Time

  • Information Technology Specialist (Network/Information Security)
    Customs and Border Protection    Tucson, AZ 85702
     Posted 8 days    

    Summary

    As our nation navigates the COVID-19 pandemic, CBP is committed to delivering our mission to safeguard America's borders and enable legitimate trade and travel. Staffing mission critical positions remains a high priority. Be reassured that CBP is still hiring, despite potential hiring process step delays due to restrictions to in-person activities.

    Responsibilities

    Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, Southwest Region, located in Tucson, AZ. Joining Customs & Border Protection will allow you to use your expertise in Information Technology principles, concepts and methods to support Information Technology systems and services. This position starts at a salary of $65,141.00 (GS-11, Step 1) to $100,808.00 (GS-12, Step 10) with promotion potential to $100,808.00 (GS-12 Step 10). Apply for this exciting opportunity to provide Information Technology support that strengthens the Department's ability to perform homeland security functions. In this Information Technology Specialist (Network/Information Security) position you will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability. Typical work assignments include: Diagnosing and resolving problems in response to customer reported incidents. Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements. Interacting with internal and external stakeholders as the Subject Matter Expert to provide Information Technology guidance and solutions and providing customer training as required. Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance. Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices.

    Requirements

    Conditions of Employment

    You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures

    Qualifications

    Basic Requirement: Individuals must have Information Technology (IT) related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Along with the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience. Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Analyzing, planning, integrating and configuring network systems hardware Diagnosing and resolving network problems, hardware/software interface and interoperability problems Testing, installing, configuring and maintaining networks including hardware, middleware and software to ensure conformance to national standards consulting Evaluating new hardware and software technologies for potential inclusion into the enterprise Education Substitution: GS-11: Successful completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-11 grade level. Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying. One year of fulltime graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 54 semester hours should be considered as satisfying the 3 years of full-time study requirement. Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Adjusting, modifying and improving Information Technology systems; Diagnosing and resolving problems in response to customer reported incidents involving different platforms, operating systems, applications and desktop configurations. Installing, configuring, integrating, troubleshooting, optimizing and monitoring network performance. Providing guidance and solutions in planning and implementing migration activities to ensure successful deployment of technologies There is no education substitution at the GS-12 grade level for this position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/25/2020. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

    Education

    Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

    Additional Information

    Bargaining Unit: This position is covered under the bargaining unit. Travel: You may be required to travel for this position. Passport: You may be required to obtain and maintain an official passport. Motor Vehicle Operation: You must possess a valid state driver's license at the time of appointment. On Call: This position may require the incumbent to be on call 24 hours per day, seven days per week. Overtime: You must be available to work overtime on a scheduled or unscheduled basis. Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied. Telework may be available on a regular recurring or situational basis. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Follow U.S. Customs and Border Protection on Twitter @CustomsBorder The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.


    Employment Type

    Full Time

  • Desktop Support Technician
    TEKsystems    Phoenix, AZ 85067
     Posted 15 days    

    Client has two branches of their pharmacy in phoenix, which comprises of two buildings and setting up a new location for a lab. This facility is shorthanded and budget was allocated to this team to use for the remainder of the year and through 2021. Family oriented work environment, end users very much like that in person support and interaction.

    - Because these are pharmacies, the building is very secure (locked doors and badge access required), PPE (masks, hair net, gown, etc.) in certain areas (compounding labs).

    - Looking for this person to perform in person and remote desktop support for smartphone/laptop/tablet/desktop/printer support, including configuration of software and/or hardware, troubleshooting of software and/or hardware issues, and support of technology initiatives and projects as necessary.

    - 65% Remote Desktop, 35% in person support

    - Incident intake is via tickets through Remedy, walk up, or MS Teams (no inbound calls / will work out of queue)

    - Technologies needing support experience with: O365, Win10, Printer hardware break/fix, application support, troubleshooting of software and/or hardware issues

    Work Environment:

    100% On site; No remote opportunities.

    - The 65% remote desktop is remoting into hardware that is not onsite.

    Description:

    Duties/Responsibilities:

    • Perform in person and remote desktop support for smartphone/laptop/tablet/desktop/printer support, including configuration of software and/or hardware, troubleshooting of software and/or hardware issues, and support of technology initiatives and projects as necessary.

    • Receive, document, triage, escalate, and respond to all customer requests within acceptable timeframe

    • Maintain good customer relations with all Team members.

    • Provide communication to appropriate Technology Services departments and groups for all related support tickets (Remedy) and issues.

    • Maintain the technical competency and proficiency required for answering most common questions. Provide support for line-of-business applications, Windows applications, as well as common printing & network issues.

    • Assists the development and maintenance of end user self-help documentation and new hire in person and online training material

    • Participate in Technology Services team projects when required

    Technical Skills Wanted:

    • Must be able to maintain a positive attitude and exhibit professionalism while handling IT support issues

    • Must be able to work as a member of a team, and work with all TSMs of the company

    • Requires strong written and verbal communication skills

    • Must be able to communicate at different levels of technical acumen

    • Must have an aptitude for support of PC-based applications and the ability to learn line of business applications, as well as support internally developed applications

    • Fundamental understanding of LAN/WAN concepts

    • Knowledge of AS400 (IBM iSeries) computer system operations is a plus

    • Must have working knowledge of Windows operating system software, knowledge of MAC OS is a plus

    • Must have working knowledge of PC/Mac configurations & customizations

    • Must have knowledge of common smartphones (iPhone, Android)

    • Must be able to relate well to all kinds of people, at all levels, both inside and outside the organization; build appropriate rapport; build and actively maintain constructive and effective relationships; be able to use diplomacy and tact; able to diffuse high-tension situations comfortably.

    • Must demonstrate strong organization skills, as well as follow-through.

    • Ability to work flexible hours, including overtime and weekends, as workload requires.

    Top Skills Details:

    1. Desktop Support Experience (minimum 2 years)

    2. Proficient with level 1-1.5 support (O365, Win10, Printer hardware breakfix, application support, troubleshooting of software and/or hardware issues)

    3. Professional (Customer The ability to communicate clearly in a profession and polite manner while assisting customers – IT is the face of the company so looking for white-glove service)

    4. Customer service skills (relatable, reassuring, empathetic, strong communication skills, great listener, asks great questions)

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • IT Desktop Support
    CTG    Glendale, AZ 85304
     Posted 15 days    

    IT Desktop Support

    Glendale, Arizona, United States

    New

    Information Technology

    13 hours agoPost Date

    20204381Requisition #

    Apply for JobShare this JobSign Up for Job Alerts

    Duration: 12+ months

    Location:Glendale, AZ

    Job Title: IT Desktop Support

    Work Hours: Monday-Friday 8:00am-5:00pm

    Pay Rate: $18-21/hour based on experience

    Day-to-Day Responsibilities:

    * Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.

    * May be responsible for the purchase and installation of hardware/software.

    * Represents bridge between technology and business needs.

    * Resolves problems with new and existing equipment.

    * May train end users on software.

    * Administers end user requests and projects.

    Education and Experience Requirements:

    * Associates Degree in IT Field required; Bachelor’s Degree Preferred

    * Minimum 3 years of Desktop Support experience

    Additional Information

    * No third party resumes will be accepted

    * CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

    * Drug testing and/or other employment-related inquiries may be conducted

    * All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!

    * Candidates must currently reside in USA or Canada

    * CTG is an Equal Employment Opportunity employer

    * CTG is an E-Verify Company

    To be considered for this opportunity, please apply directly through our website or email your Word version resume and salary expectations toAmanda.Dianetti@ctg.com.

    CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.

    Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

    CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

    CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

    Additional Information

    * Job Function: Helpdesk & Technical Support

    * Education Level: Associate's Degree/College Diploma (±13 years)

    * Work Remote: No

    * Travel: No


    Employment Type

    Full Time

  • Computer Operator
    Steward Health Care System    Phoenix, AZ 85067
     Posted 17 days    

    Steward Health Choice Utah is dedicated to improving the health and well-being of the people and communities we serve.

    Steward Health Choice Utah believes in a personal approach to health care right in your community. We built our health care plan around you. Our goal is to give you quality health care, programs, and services to support you on your path to wellness.

    Steward Health Choice Utah provides exceptional customer service and culturally competent care through:

    + Compassionate and responsive member services team

    + Collaboration with community physicians to help members get the health care they need.

    + Providing culturally competent health care, including extensive translation and interpretation services

    + Health programs to help members and their families stay healthy

    Position Purpose: The Computer Operator is responsible for uploading and downloading files and transmitting them to various destinations for both internal departments and for external vendors. These include but are not limited to, claim/ECR files, check runs, eligibility files, pharmacy files, and electronic provider network directories.

    + Run queries, print results, and deliver accurate reports and files to internal departments and to external recipients and vendors by the deadlines

    + Review files and reports for errors. Identify and distribute errors to the appropriate staff to help facilitate resolution.

    + Execute processes and run tasks and jobs. Review job run errors and submit to developers for correction.

    + Download/upload encrypted files over a secure Virtual Private Network onto or from the Health Choice network

    + Flexible work hours, including the ability to run jobs on a Monday thru Friday basis and throughout the day (e.g., 6:00am, 10:00am, 3:00pm, etc.)

    + Other duties as assigned

    Education / Experience / Other Requirements

    Education:

    + High School Diploma or equivalent GED

    Years of Experience:

    + 1 or more years of experience in a health care field is preferred

    + Medicaid and/or Medicare experience is preferred

    + Previous experience with computers is required

    Specialized Knowledge:

    + Effective time management skills

    + Well organized with an attention to detail

    + Ability to manage multiple tasks and prioritize work tasks to adhere to deadlines and identified time frames

    + Knowledge of Microsoft SQL is preferred

    + AS400 knowledge is preferred

    + Understand scheduling and monitoring of computer tasks and jobs

    + Comfortable with use of SSRS reports

    + Ability to work in the office and/or remotely with minimal supervision

    + Microsoft Office and Microsoft Windows applications is preferred

    + Effective interpersonal and communication skills

    + Problem solving abilities

    + Work cooperatively, positively, and collaboratively in an interdisciplinary team

    + Adaptable to a dynamic environment

    + Ability to produce under stressful situations

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled


    Employment Type

    Full Time


Related Careers & Companies

Business Management & Administration

Not sure where to begin?

Match Careers with Interests

Career Exploration

Browse by Industry