Covid19_pipelineaz_com

Manufacturing

First-Line Supervisors of Mechanics, Installers, and Repairers

Directly supervise and coordinate the activities of mechanics, installers, and repairers.

Salary Breakdown

First-Line Supervisors of Mechanics, Installers, and Repairers

Average

$59,660

ANNUAL

$28.68

HOURLY

Entry Level

$44,110

ANNUAL

$21.21

HOURLY

Mid Level

$58,580

ANNUAL

$28.17

HOURLY

Expert Level

$73,050

ANNUAL

$35.12

HOURLY


Current Available & Projected Jobs

First-Line Supervisors of Mechanics, Installers, and Repairers

1,115

Current Available Jobs

12,950

Projected job openings through 2024


Sample Career Roadmap

First-Line Supervisors of Mechanics, Installers, and Repairers

Job Titles

Entry Level

JOB TITLE

Technician

Mid Level

JOB TITLE

Mechanic

Expert Level

JOB TITLE

Supervisor


Top Expected Tasks

First-Line Supervisors of Mechanics, Installers, and Repairers


Knowledge, Skills & Abilities

First-Line Supervisors of Mechanics, Installers, and Repairers

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Mechanical

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Administration and Management

KNOWLEDGE

Public Safety and Security

KNOWLEDGE

English Language

SKILL

Monitoring

SKILL

Management of Personnel Resources

SKILL

Critical Thinking

SKILL

Speaking

SKILL

Coordination

ABILITY

Oral Comprehension

ABILITY

Written Comprehension

ABILITY

Oral Expression

ABILITY

Speech Recognition

ABILITY

Speech Clarity


Job Opportunities

First-Line Supervisors of Mechanics, Installers, and Repairers

  • Senior Product Manager, Activation - Slack
    Salesforce.com, Inc    Phoenix, AZ 85067
     Posted about 5 hours    

    _To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._

    **Job Category**

    Products and Technology

    **Job Details**

    Slack is looking for a Senior Product Manager on our Activation team. This person will join the team responsible for helping the 1M+ teams that start using Slack every year successfully get off the ground, across our $1B+ run-rate Self-Service and Enterprise businesses. The Activation team owns the entire new customer and new user journey across every platform (web, desktop, and mobile), from landing on Slack.com through sign-up, onboarding and the entire first month experience. It is scaling rapidly, with the amount of new paid teams added _doubling_ year-over-year. This is critical to Slack’s overall business as nearly every new company that starts using Slack begins with bottoms-up adoption.

    We know every team wants to move faster, get aligned, and feel connected – from the Fortune 500 to the Fortune 500,000. These needs are becoming even more pronounced as digital transformation accelerates to keep up with the world’s all-at-once shift to distributed work. Covid is compressing a decade-long shift into a year. Hundreds of millions of people are looking for new tools to help make their teams more productive and happier as they dive into this digital-first future. Our CEO has always believed that the hardest part of growing Slack is for people to quickly see the value of working in this new channel-based paradigm and that’s the core focus of this group.

    We are looking for a product manager who can continuously up-level our new team and user journeys. This role is perfect for someone who cares deeply about the end to end user experience, sweating the details so that our users have a delightful experience when joining Slack. This person is customer centric and hypothesis driven in their work, making strategic bets that meaningfully make a difference in our users lives. They should have an ownership mentality for driving impact, be data-informed to find insights, and prioritize learning quickly to deliver value to our customers. As hundreds of millions of people are moving seemingly overnight to work in this new hybrid remote world, this area’s critical mission is to build product experiences that make the working lives of people using Slack for the first time simpler, more pleasant, and more productive.

    Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

    **What you will be doing:**

    + You’ll create delightful end user experiences for first time users on Slack, leading with deep user empathy and a passion for sweating the Little Big Details

    + You’ll be influencing the product strategy and execution for driving the new user experience

    + You’ll drive a step-function increase in the rate new teams and new users join and stay retained on Slack

    + You’ll own features and experiments end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company. You will accelerate the pace of shipping and learning, while keeping our product quality bar high

    + You’ll become an authority on your product area. You’ll identify customer needs and business opportunities through a combination of research, feedback collection from cross-functional teammates and competitive data analysis

    + You’ll execute at a fast pace with a focus on user experience, impact, and learning in collaboration with engineering, design and marketing peers: making trade-offs, anticipating staffing needs, risks, and ensuring frequent and clear communication

    **What you should have:**

    + 5-8+ years of experience leading major product initiatives across consumer or direct-to-customer business products. You can take rough themes and big ideas and turn them into a roadmap of features, experiments, and research with minimal guidance

    + Deep customer empathy and product craft, with a strong attention to detail

    + Ownership mentality from what we build to how we market. Accountability for driving business impact, in an experiment-driven product culture, ideally in Hybrid SMB or Consumer Growth

    + Data-informed and experiment-driven style to optimize for learning. You can design, run, and interpret experiments and A/B tests

    + Highly technical and capable of wading into the details, but can also drive from 30,000-foot view

    + Portfolio-oriented product approach for balancing bold, high-upside bets with quick wins

    + Impeccable follow-through. You say what you’ll do, and do what you say. You hold your team to this standard. You don’t let details slip

    + You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. You take blame and pass on praise. People love working with you

    Slack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations. Visa sponsorship is not available for candidates living outside the country of this position.

    _For Colorado-based roles: Minimum annual salary of $142,400. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:_ _https://www.getsalesforcebenefits.com/_

    **Accommodations**

    If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

    **Posting Statement**

    At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

    Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

    Salesforce welcomes all.

    Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

    As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

    Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

    Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

    There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

    We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.


    Employment Type

    Full Time

  • Director of Product Management- CCSP - Opportunity for Working Remotely
    VMware    Phoenix, AZ 85067
     Posted about 6 hours    

    **Elevator Pitch: Why will you enjoy this opportunity?**

    VMware’s **Cross Cloud SaaS Platform** team (CCSP) is passionate about enabling a multi-cloud world where seamless delivery of cloud services to customers across a global network of heterogeneous clouds and endpoints is a reality.

    At the core of rapid delivery of VMware Cloud Services is a common SaaS platform that lays the foundation for all VMware Cloud Services to build, operate and transact on. It encompasses all aspects of running a modernized SaaS service in private and public cloud environments including customer experience, partner experience, identity, security and compliance, analytics, operation, development platform, DevOps tooling and more. CCSP has a mission is to develop technology which, along with VMware’s market leading cloud technologies, enable VMware customers and partners to deliver applications and services on the heterogeneous clouds and services of tomorrow.

    If working on cutting edge technology is where your heart lies, this is the place to be—you will be joining a dynamic team of folks who seek innovation, elevated experience and operation efficiencies in everything they do.

    **Success in the role: what are the performance goals over the 6-12 months you will work toward completing?**

    Define the standard for a common SaaS platform for all VMware services to operate.

    + Within 30 days of employment, you will endeavor to analyze, understand the business and technical problems that will help shape how cloud services are delivered in the future.

    + Within 90 days of employment, you will be defining the entire product roadmap, creating user stories and building strong relationships with the customers, engineering and all the stakeholders involved

    + Within 180 days of employment, you will be in a strong place to commence planning and strategizing for the next quarter, adopting customer feedback and streamlining processes wherever needed

    + Within 360 days you would find yourself in a position to influence and drive multiple teams toward a common vision and strategy

    **What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

    Your regular activities maybe modified to suit your professional strengths, but you can expect a variety of the following assignments:

    + You will lead and own product strategy, roadmap definition, evaluate build/buy opportunities & work with engineering in delivering the products to the market. In addition, you define the standard for a common SaaS platform for all VMware services to operate.

    + You define the standard for a common SaaS platform for all VMware services to operate.

    + You will work closely with VMware customers, partners, business units, and other internal stakeholders to identify and define product requirements and initiatives

    + You will be responsible for developing, articulating and advocating the business case for investing in these initiatives in a highly dynamic internal marketplace of product ideas

    + You will bring your passion and expert knowledge on enterprise SaaS service or public cloud that we could leverage to achieve the above-mentioned goals.

    + Be the voice of reason when collaborating with engineering teams through the product execution phases, application development and agile software development process

    + Define the framework for a common platform

    + Ability to influence and drive multiple teams toward a common vision and strategy

    **What does leadership look like for this role? What is the structure and culture of the team like?**

    You will report to the head of product management overseeing all aspects of running a modernized SaaS service in private and public cloud environments including customer experience, partner experience, identity, security and compliance, analytics, operation, development platform, DevOps tooling and more. The team follows dynamic, open culture and encourages to learn from others, teach others and grow along with others being collaborative and courteous.

    **Where is the role located?**

    This role is remote and will not be assigned to fixed office location. This means it could be done anywhere with a strong internet connection and limited distractions. Vmware has a policy to empower employees from wherever they feel most productive and healthy whether that be at home, a Vmware office or a coffee shop.

    **What are the benefits and perks of working at Vmware?**

    You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights or you can view the complete benefits package by visiting www.benefits.vmware.com

    + Employee Stock Purchase Plan

    + Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

    + Generous Time Off Programs

    + 40 hours of paid time to volunteer in your community

    + Rethink Neurodiversity Program to support parents raising children with learning or behavior challenges or developmental disabilities

    Due to the Biden Administration issuing an Executive Order (EO) that effectively mandates COVID-19 vaccination for all U.S. based employees of federal contractors and subcontractors, all U.S. based VMware employees will be required to have their final vaccination dose (e.g., second dose of Pfizer or Moderna, or single dose of J&J) by January 4, 2022. Specifically, this means that all U.S. based VMware employees will need to be fully vaccinated by January 18th, 2022, or by their first date of employment if after that date, subject to legally required accommodations.

    **Category :** Marketing

    **Subcategory:** Product Management

    **Experience:** Business Leadership

    **Full Time/ Part Time:** Full Time

    **Posted Date:** 2021-11-23

    VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

    Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.


    Employment Type

    Full Time

  • Senior Product Manager - Opportunity for Working Remotely
    VMware    Phoenix, AZ 85067
     Posted about 6 hours    

    Want to change the world of application development and management?

    Our Modern Application Platform Business Unit (MAPBU) at VMware is seeking a highly talented and motivated Product Manager to help define product strategy and advance our mission to deliver cutting-edge products & services that enable our customers to build modern applications with velocity, run open-source Kubernetes with consistency, and manage their entire application footprint with confidence across any cloud. You will play a pivotal role defining compelling and competitively differentiated capabilities, communicating our roadmap to internal and external stakeholders, understanding our customers deeply, and collaborating with marketing and sales to bring Tanzu to market. The team is a fast-paced, startup-like environment where you will have the opportunity to participate in building a business from the ground up while developing skills in cutting-edge technologies. In the process you'll fundamentally change how companies look at the applications they build and deploy.

    Key products within the portfolio:

    + Tanzu Application Service (https://tanzu.vmware.com/application-service)

    + Tanzu Application Platform

    + Tanzu Kubernetes Grid (https://tanzu.vmware.com/kubernetes-grid)

    + Tanzu Mission Control

    **Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**

    There are multiple positions open based on your background and skill set. What they all have in common is a focus on understanding the customer’s needs, the market opportunities and how to deliver game changing software solutions.

    + In the first 3 months you will focus on working closely with engineering, design and field teams to understand the customer workflow and existing technology in a specific area of application development or operation. As well as partnering with other product managers to understand how your area of responsibility connects to and relates to other technologies used by your customers.

    + Within 6 months we will expect you to be working closely with customers to create new features and solutions and improve existing ones to better address their needs. You will also be expected to actively engage with open-source software communities, build trust and influence, as you align commercial and community outcomes.

    + Within 12 months you will be expected to be an expert in your area of responsibility and have built up a network of contacts across VMWare and the industry to continue to expand your knowledge and educate others as you advance your product

    **The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

    Depending on the day you may be:

    + Learning and using existing or emerging technology used in your area of responsibility

    + Do research by working with field teams, customers, industry and internal experts

    + Collaborate with field teams to engage with customers and glean information about their workflows, needs and pain points.

    + Collaborate with PM, Dev and Design across the business unit to deliver a cohesive solution to the market

    + Work closely with Dev and Design to deliver specific features and solutions

    + Present to customers, partners and internal stakeholders

    + Developing and updating a product roadmap that supports the broader business unit product strategy

    + Write proposals for new areas to focus on, help marketing develop blog posts, presentations and other forms of communication.

    **What is the leadership like for this role? What is the structure and culture of the team like?**

    You will be working in a highly collaborative organization built on trust and mutual respect. People bring their best, full selves to work every day and focus on outcomes that have a meaningful impact on the industries and customers we serve. You will be working as an individual contributor Product Manager reporting through to a Product Director responsible for a specific area of the Modern Application & Management Business Unit.

    **Where is this role located?**

    Remote: this role is fully remote and can be done anywhere in North America. Depending on the team that you will be working with you may be required to keep work hours of a specific US time zone – usually EST/PST/CST

    **What are the benefits and perks of working at VMware?**

    You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com .

    + Employee Stock Purchase Plan

    + Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

    + Generous Time Off Programs

    + 40 hours of paid time to volunteer in your community

    + Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

    + Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

    + Wellness reimbursement and online fitness and wellbeing classes

    Due to the Biden Administration issuing an Executive Order (EO) that effectively mandates COVID-19 vaccination for all U.S. based employees of federal contractors and subcontractors, all U.S. based VMware employees will be required to have their final vaccination dose (e.g., second dose of Pfizer or Moderna, or single dose of J&J) by January 4, 2022. Specifically, this means that all U.S. based VMware employees will need to be fully vaccinated by January 18th, 2022, or by their first date of employment if after that date, subject to legally required accommodations.

    **Category :** Marketing

    **Subcategory:** Product Management

    **Experience:** Manager and Professional

    **Full Time/ Part Time:** Full Time

    **Posted Date:** 2021-11-24

    VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

    Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.


    Employment Type

    Full Time

  • Digital Payments Product Manager
    Zoom    Phoenix, AZ 85067
     Posted about 6 hours    

    About the Team

    Zoom Video Communications is hiring a Digital Payments Product Manager to guide eCommerce solutions for zoom.us, including payment expansion and fraud mitigation and vendor assessment and management.

    The eCommerce team supports and optimizes online checkout, supporting new product introductions, and increasing online revenue overall. You will report directly to the eCommerce Manager within the Digital & Online organization for Zoom's Marketing Department. The team is a blend of program management, UX designers, and product supported by legal, FP&A, data science, and engineering counterparts. We work in a Scrum Methodology to achieve web features and improvements in monthly releases.

    About the Role

    As a Payments Product Manager (PM) you'll help achieve the Roadmap for eCommerce across mobile and desktop devices. I t's important to have a background building the roadmap for payments, fraud, tokenization, and authentication technology, including the system integrations (payment processors, payment aggregators, third-party services) that support these. You'll establish a strategy for these essential functions, and build great experiences for users.

    You'll work in a cross-functional team, with the eCommerce Manager and the broader marketing, legal, engineering, procurement, product, payments, and leadership teams to create a seamless and scalable digital payment infrastructure that creates company growth. You will work cross-functionality to understand how platforms need to evolve to enhance product offerings, promotion, and integration capabilities. Additionally, as the Product Manager, you'll work with the payments team to develop an aligned strategy. This is a visible role, with a unique cross-functional scope.

    + Recommend and implement strategies to improve digital payment adoption, customer NPS, operating expenses, reduce risk through test and learn approaches.

    + Develop digital billing and payments strategy, fraud mitigation, product vision, features, and designs.

    + Establish requirements, communicating changes, answering questions, and assessing third-party vendors and their integrations

    + Work with technology partners and vendors on the delivery of optimized customer-centric digital offerings through our eCommerce platform

    + Anticipate the impact of change and create an environment where change can be initiated with minimal negative impact.

    + Help people to understand how proposed changes will affect them and the organization.

    + Ensure a competitive payment strategy in all global markets

    + Oversee the completion of simultaneous complex projects that involve many systems (ie. Stripe, Cybersource, Zuora, Salesforce)

    + Understand new product offerings and business priorities, then contribute creative solutions to test and optimize from a payments perspective

    + Experience in eCommerce best practices and stay up-to-date on new trends

    About You

    + Four-year related degree and 7+ years eCommerce experience

    + Expert at championing the customer experience in an eCommerce realm and working as a liaison between business stakeholders and engineering

    + Extensive experience with managing payment and billing architecture initiatives, comfortable with APIs and technical requirement writing

    + Experience creating customer-centric flows that meet KPIs and refining to meet goals

    + Understand scrum methodology - design, business and web development requirements

    + Experience in high tech, SaaS, Agile methodology

    # LI - Remote

    Colorado Salary Range or On Target Earnings:

    Minimum:

    $101,070.00 USD

    Maximum :

    $187,020.00 USD

    In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom’s benefits is here (https://explore.zoom.us/en/careers/benefits/us-benefits/) . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.

    Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

    We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    All your information will be kept confidential according to EEO guidelines.

    Given Zoom’s status as a federal contractor, we are subject to President Biden’s Executive Order requiring COVID-19 vaccinations for all US employees. As such, Zoom requires all US employees, including remote employees, to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

    Explore Zoom:

    + Hear from our leadership team (https://urldefense.com/v3/\_\_https://youtu.be/7i2o\_tszj5g\_\_;!!K5ATeMLGHIlgtw!N\_9bFG2WvSVHNjvQfjuOpRN\_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)

    + Browse Awards and Employee Reviews on Comparably

    + Visit our Blog (https://blog.zoom.us/category/company-news/)

    + Zoom with us!

    + Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)


    Employment Type

    Full Time

  • Branch Service Manager - Central/Phoenix (AZ)
    Zions Bancorporation    Phoenix, AZ 85067
     Posted about 6 hours    

    At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. We’re dedicated to our clients, shareholders and to each other. At NBAZ, the possibilities are endless – come for the job, stay for a career.

    NBAZ is looking for a seasoned Branch Service Manager to join Arizona’s #1 Community Bank in our Central/Phoenix branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

    Ideal candidates will have the skills and experience necessary to:

    + Under direction of the branch manager, is responsible to assist in achieving the strategic goals of the branch through their own production, as well as the oversight of inside sales and service.

    + Assists in keeping the branch in compliance with all bank policies and procedures prepares branch for internal audits.

    + Identified and addresses client needs and provides solutions which may include new accounts, consumer loans, performing client service issues, and responding to more complex client complaints and questions.

    + Makes appropriate referrals for other bank products and services, including commercial lending products.

    + Ensures all employees are properly trained and able to refer prospects/clients to other bank products and services.

    + Provides sales leadership for other branch employees, which includes overseeing both the inside and outside sales efforts of those employees.

    + Responsible for coaching, mentoring and monitoring service levels within the branch.

    + Works closely with key partners to achieve sales and service objectives and maintain operational integrity.

    + May be responsible for processing cash transactions and other customer service duties within the branch.

    + Other duties as assigned.

    Qualifications:

    Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.

    Hours: Monday – Friday: 8:00 A.M. – 5:30 P.M.; 40 hrs/wk

    + A combination of education and experience may meet requirements.

    + Knowledge of the banking industry, processes, procedures, regulations, and products.

    + Knowledge of lending process and procedures.

    + Strong customer service, relationships building, sales and management skills.

    + Ability to handle various client concerns and problems.

    + Must have good communication skills, both verbal and written.

    + Knowledge of computer programs, i.e., word processing, spreadsheets, etc.

    + Ability to set and maintain high quality work standards.

    + Ability to lead a group.

    + Ability to deal effectively with people in various job capacities.

    + Excellent problem solving and communication skills.

    Benefits:

    + Medical and Dental Insurance + Life Insurance + 401(k) plan + generous company matching!

    + Competitive compensation commensurate with work experience.

    + Eligible for semi-annual service bonus and annual sales bonus.

    + Paid Training, paid Vacation, paid Holidays and promotional opportunities offered from within.

    + Tuition Reimbursement for qualifying employees.

    + Stable Employer, a division of Zions Bancorporation and is included in the S&P 500 & NASDAQ Financial 100 indices.

    Req ID: 055879

    Equal Opportunity Employer
    It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.
    If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.
    Click here to view applicable Federal, State and/or local employment law posters.


    Employment Type

    Full Time

  • Branch Service Manager - Yuma Foothills/Yuma (AZ)
    Zions Bancorporation    Yuma, AZ 85366
     Posted about 6 hours    

    At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. We’re dedicated to our clients, shareholders and to each other. At NBAZ, the possibilities are endless – come for the job, stay for a career.

    NBAZ is looking for a seasoned Branch Service Manager to join Arizona’s #1 Community Bank in our Yuma Foothills branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

    Ideal candidates will have the skills and experience necessary to:

    + Under direction of the branch manager, is responsible to assist in achieving the strategic goals of the branch through their own production, as well as the oversight of inside sales and service.

    + Assists in keeping the branch in compliance with all bank policies and procedures prepares branch for internal audits.

    + Identified and addresses client needs and provides solutions which may include new accounts, consumer loans, performing client service issues, and responding to more complex client complaints and questions.

    + Makes appropriate referrals for other bank products and services, including commercial lending products.

    + Ensures all employees are properly trained and able to refer prospects/clients to other bank products and services.

    + Provides sales leadership for other branch employees, which includes overseeing both the inside and outside sales efforts of those employees.

    + Responsible for coaching, mentoring and monitoring service levels within the branch.

    + Works closely with key partners to achieve sales and service objectives and maintain operational integrity.

    + May be responsible for processing cash transactions and other customer service duties within the branch.

    + Other duties as assigned.

    Qualifications:

    Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.

    Hours: Monday – Friday: 8:00 A.M. – 5:30 P.M.; 40 hrs/wk

    + A combination of education and experience may meet requirements.

    + Knowledge of the banking industry, processes, procedures, regulations, and products.

    + Knowledge of lending process and procedures.

    + Strong customer service, relationships building, sales and management skills.

    + Ability to handle various client concerns and problems.

    + Must have good communication skills, both verbal and written.

    + Knowledge of computer programs, i.e., word processing, spreadsheets, etc.

    + Ability to set and maintain high quality work standards.

    + Ability to lead a group.

    + Ability to deal effectively with people in various job capacities.

    + Excellent problem solving and communication skills.

    Benefits:

    + Medical and Dental Insurance + Life Insurance + 401(k) plan + generous company matching!

    + Competitive compensation commensurate with work experience.

    + Eligible for semi-annual service bonus and annual sales bonus.

    + Paid Training, paid Vacation, paid Holidays and promotional opportunities offered from within.

    + Tuition Reimbursement for qualifying employees.

    + Stable Employer, a division of Zions Bancorporation and is included in the S&P 500 & NASDAQ Financial 100 indices.

    Req ID: 055823

    Equal Opportunity Employer
    It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.
    If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.
    Click here to view applicable Federal, State and/or local employment law posters.


    Employment Type

    Full Time

  • Digital/Technical Product Manager Senior (100% Remote Work Available)
    USAA    Phoenix, AZ 85067
     Posted about 6 hours    

    **Purpose of Job**

    About USAA

    USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

    USAA Careers – World Class Benefits (31 seconds)

    We are seeking a talented Digital/Technical Product Manager – Deposit and Retail Payments Platforms for either our San Antonio, TX, Plano, TX, Tampa, FL, Colorado Springs, CO, or Phoenix, AZ facility. This person may also work remotely in a 100% Remote Work Environment.

    We are looking for a results-focused, strategic thought leader with both a business and technical product management background as well as knowledge of digital banking systems and/or platforms. The Digital/Technical Product Manager is an individual contributor role within the Bank’s Deposits and Retail Payments organization responsible for facilitating the development of a strategy, target-state architecture, and corresponding delivery roadmap that aligns business and technology objectives, providing oversight for key IT systems and applications associated with USAA’s Deposits and Retail Payments business, and performing analysis to support recommendations for enhanced systems which will help the business transform the member experience while reducing risk. Examples of key applications include digital account originations platform, deposit marketing offer system, and the deposit servicing system. This position plays a critical role partnering with product management and information technology to translate business needs into transformative technical capabilities and roadmaps. The strategy and delivery roadmap development will include researching and prioritizing solutions to transform key applications to enable risk and compliance requirements, flexibility, efficiency, competitiveness, and speed to market. Successful candidates will have prior experience managing complex projects, building transformative technology strategies, target-state architectures, delivery roadmaps, and researching competitive intelligence, along with familiarity regarding banking systems, regulatory environment and risk management practices.

    Community: Digital & Technology Product Management Jobs that are part of a community have unique requirements established to maintain consistent application, usage and reporting structure. Please reach out to your HR Business Partner for additional information on specific requirements prior to posting and/or employee placement into this job.

    Facilitates the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers’ (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments.

    **Job Requirements**

    **Tasks:**

    + Identifies and manages existing and emerging risks that stem from business activities and the job role.

    + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

    + Follows written risk and compliance policies and procedures for business activities.

    + Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.

    + Translates Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.

    + Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).

    + Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.

    + Continuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.

    + Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.

    + Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.

    + Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.

    + Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.

    + Begins to bring in “big picture” thinking and seeks to drive clarity among team and stakeholders.

    + Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.

    + Serves as a resource to team members and assists with on-boarding new employees.

    **Minimum Experience:**

    + Bachelor's degree

    + 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

    + 6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.

    + Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership.

    + Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.

    + Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

    + Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

    **Preferred Experience:**

    + Master’s Degree in Business, Engineering, IT or related discipline and/or certifications in systems engineering, analytics, technology, or project management

    + Experience in a medium to large sized regional or national financial services institution, Bank, or FinTech

    + Experience applying IT knowledge to the development of business strategies

    + Experience managing complex projects to transform IT systems, applications, or platforms

    + Understanding of risk management principles, processes including process risk assessment, control design and delivery, performance reporting, and linkage to key risk indicators and risk statements

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **Compensation:**

    USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: **_$97,200 - $175,000_** *( this does not include geographic differential it may be applied based on your work location)

    Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

    ***Geographical Differential:** Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

    **Shift premium:** will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

    **Benefits:**

    At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    Please click on the link below for more details.

    USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

    **Relocation** assistance is **available** for this position.

    **\#FSB**

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time

  • Director, Digital/Technical Product Management (Digital Insights and Governance)–Life Company – Open to Remote
    USAA    Phoenix, AZ 85067
     Posted about 6 hours    

    **Purpose of Job**

    We are currently seeking a talented Director, Digital / Technical Product Management (Digital Insights and Governance) within the Life Company. This role will be working from either the San Antonio, Colorado Springs, Phoenix or Tampa Campus with a Hybrid work schedule OR 100% Work from Home.

    As the Director of Digital Insights and Governance in LifeCo, USAA, you hold a critical digital role as we shape the future of Digital to become the “Leading Digital Insurer” in the Life industry. You will build and lead a new team of Digital Technology Product Managers to drive Digital data analysis and digital governance. You will work closely with the Chief Digital Officer to craft LifeCo’s Digital Strategy at USAA and communicate that consistently across stakeholder groups to shape key priorities. You will lead the work on deriving digital insights from data trends and funnel analysis to shape strategic prioritization of digital builds across the Life, Health, Annuities digital portfolio. Your team will be the subject matter experts on digital competitive research and benchmarking and oversee member research. You will build and manage the digital governance framework and implementation to ensure adherence to standards and manage digital curation for risk and compliance. You will be responsible for management reporting for Digital for key executive discussions, for reflecting accomplishments, performance and strategic initiatives. You will hire/train the right talent in the team with the needed digital-analytical capabilities. You will hold a pivotal role in working with stakeholders across Data and Analytics, Product, Marketing, Enterprise digital and other internal and external stakeholders to establish a robust view of performance and offer recommendations based on data trends for digital acquisition and servicing enhancements, to make USAA Life a “Leading Digital Insurer”.

    Leads teams of Digital or Technology Product Managers responsible for the strategy, ideation, definition, development and performance of digital and technology products and their experiences for USAA and its members. Oversees highly complex or strategic initiatives typically requiring confidentiality and enterprise-level visibility. Collaborates with Business and Technology stakeholders to lead a team responsible for tackling complex and challenging problems while maintaining situational awareness of the market in order to maximize the product portfolio. Focuses on the operational effectiveness, goals, and performance of the team and their products or product line (or set of product experiences), ensuring strategic alignment within a product portfolio.

    **Job Requirements**

    **About USAA**

    USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

    USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

    **Primary Responsibilities:**

    + Identifies and manages existing and emerging risks that stem from business activities and the job role.

    + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

    + Follows written risk and compliance policies and procedures for business activities.

    + Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives.

    + Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery.

    + Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or "vertical" market.

    + Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.

    + Applies product management expertise in state-of-the-art digital and technology domains.

    + Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.

    + Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.

    + Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.

    + Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders.

    + Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches.

    **Minimum Requirements:**

    + Bachelor's DegreeOR4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (Total of 12 Years of experience needed without Bachelor’s degree).

    + 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing

    + 3 years of direct team lead or leading matrixed or cross-functional teams.

    + Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy.

    + Solid business acumen combined with strong technical and customer experience foundations

    + Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.

    + Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.

    + Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

    + Ability to excel in a dynamic environment with shifting priorities and a high degree of independence.

    + Demonstrated people management skills.

    When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

    **Preferred Experience:**

    + 5+ years of relevant experience in a large financial institution in an Analytics or Digital strategy and analytics role.

    + 5+ years in analyzing digital data and deriving insights to shape strategic prioritization of digital builds for digital funnel improvements and/or service enhancements

    + 3+ years of developing or delivering digital strategy(s)/planning to stay competitive in the marketplace and industry

    + 2+ years in management reporting of digital or strategic trends, performance, accomplishments and strategic initiatives

    + Proven experience in analytics and reporting for an organization, developing, managing and reporting on organization overall KPIs and KRIs dashboard

    + Proven experience in managing or supporting online customer feedback and satisfaction to identify and build strategies to improve the customer’s end to end experiences

    + Experience defining, developing and documenting digital policies, processes, standards, procedures and controls applicable to laws and regulations and to the strategic imperatives of the organization

    + MBA preferred

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **Compensation:**

    USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200 - $243,500* (this does not include geographic differential it may be applied based on your work location)

    Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

    ***Geographical Differential:** Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

    **Shift premium:** will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

    **Benefits:**

    At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    Please click on the link below for more details.

    USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

    **Relocation** assistance is **Not Available** for this position.

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time

  • Product Management Director - Consumer Lending (Remote work location available)
    USAA    Phoenix, AZ 85067
     Posted about 6 hours    

    **Purpose of Job**

    We are currently seeking a talented Product Management Director—Consumer Lending for one of the following locations: San Antonio, TX (preferred); Phoenix, AZ; Plano, TX; Tampa, FL; Charlotte, NC; Colorado Springs, CO or Remote.

    The Consumer Lending Product Management team is responsible for the day to day oversight and management of USAA’s secured and unsecured loan products. (These products include automobile, RV, motorcycle, boat, leisure vehicle and unsecured personal loans.) The team is responsible for the overall financial statement for Consumer Lending and works to drive decisions based on data, the member experience and the competitive environment as we balance competing priorities with a wide array of cross-functional partners. This role will manage the product lifecycle for Other Secured lending products (RV, motorcycle, boat and leisure vehicles).

    Formulates product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

    **Job Requirements**

    **About USAA**

    USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

    USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

    **Primary Responsibilities:**

    + Identifies and manages existing and emerging risks that stem from business activities and the job role.

    + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

    + Follows written risk and compliance policies and procedures for business activities.

    + Leverages internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

    + Develops product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance.

    + Partners with Marketing to define go-to-market and value proposition strategy of the product/feature.

    + Develops recommendations to launch new products and the evaluation and decision to buy/build or ally.

    + Acts as product SME on features and services and collaborates with business partners to provide recommendations.

    + Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product enhancements.

    + Leads efforts to expand or change existing product features.

    + Contributes to decisions regarding product pricing and profitability.

    + Identifies and evaluates potential providers for alliance relationships.

    + Provides support regarding all aspects of Product Life Cycle.

    + Approves and provides support in developing, editing and distributing product communications.

    + Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.

    + Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy.

    + Interprets performance results to inform product or sales forecast and planning.

    **Minimum Experience:**

    + Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years of experience in lieu of a degree).

    + 8 years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.

    + 3 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).

    + 2 years of Data Visualization experience (i.e. Tableau).

    + Knowledge of relevant laws and regulations (i.e. FDIC, CFPB, OCC).

    + Expert experience in creating product briefings and presenting to executive leadership.

    + Experienced in market research to create product roadmap, make product decisions and iterate rapidly.

    + Knowledge of applicable product related regulations, and risk and compliance requirements.

    + Knowledge of federal laws, rules, and regulations to include: TILA/REG Z, REG E, REG B, UDAAP/UDAP, FCRA

    When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

    **Preferred Experience:**

    + Master’s Degree in business, finance, analytics or related field

    + Prior experience managing bank lending products

    + Strong analytical skills and demonstrated ability to drive business value

    + Prior military experience

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **Compensation:**

    USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800--$192,300*(this does not include geographic differential it may be applied based on your work location)

    Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

    ***Geographical Differential:** Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

    **Shift premium:** will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

    **Benefits:**

    At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    Please click on the link below for more details.

    USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

    **Relocation** assistance is **available** for this position.

    \#FSB

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time

  • Director, Digital/Technical Product Management (Digital Health and Annuity Experiences)–Life Company – Open to Remote
    USAA    Phoenix, AZ 85067
     Posted about 6 hours    

    **Purpose of Job**

    We are currently seeking a talented Director, Digital / Technical Product Management (Digital Health and Annuity Experiences) within the Life Company. This role will be working from either the San Antonio, Colorado Springs, Phoenix or Tampa Campus with a Hybrid work schedule OR 100% Work from Home.

    As the Director of Digital Health and Annuity Experiences in LifeCo, USAA, you will play a critical role to reshape the Health and Annuity Digital offerings at USAA, to make USAA the “Leading Digital Insurer” in the industry. You will lead a team of Digital Technology Product Managers to drive the strategy, innovation, development, implementation, and continuous improvement of digital experiences in the Health and Annuity space, to drive business results in digital acquisition and serving more members. You will lead journey approaches to identify pain points, utilize data/analytics and insights to determine prioritization of builds, drive business agility to influence broader stakeholders and use customer research and member feedback to continuously improve and optimize the digital funnel and experience. Your digital team will work closely with key product business partners to understand industry trends and ensure strategic alignment with the product portfolios, and work across stakeholders in Marketing, Data and Analytics, Enterprise digital, Call Centers and IT with a razor focus on increasing Omni Channel Experiences, operational effectiveness and innovation in the digital channel.

    We seek an innovative mind, a true digital expert, who has had hands-on, proven experiences in launching new digital products or services, one who leverages data to make decisions in the digital space, one who makes the member needs the epicenter of designing solutions and one who can influence and drive decisions across stakeholders. Ideally, someone who has had hands-on experience in the Health and/or Annuity industry. If you think you are the person, come join the team!

    Leads teams of Digital or Technology Product Managers responsible for the strategy, ideation, definition, development and performance of digital and technology products and their experiences for USAA and its members. Oversees highly complex or strategic initiatives typically requiring confidentiality and enterprise-level visibility. Collaborates with Business and Technology stakeholders to lead a team responsible for tackling complex and challenging problems while maintaining situational awareness of the market in order to maximize the product portfolio. Focuses on the operational effectiveness, goals, and performance of the team and their products or product line (or set of product experiences), ensuring strategic alignment within a product portfolio.

    **Job Requirements**

    **About USAA**

    USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

    USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

    **Primary Responsibilities:**

    + Identifies and manages existing and emerging risks that stem from business activities and the job role.

    + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

    + Follows written risk and compliance policies and procedures for business activities.

    + Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives.

    + Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery.

    + Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or "vertical" market.

    + Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.

    + Applies product management expertise in state-of-the-art digital and technology domains.

    + Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.

    + Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.

    + Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.

    + Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders.

    + Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches.

    **Minimum Requirements:**

    + Bachelor's DegreeOR4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (Total of 12 Years of experience needed without bachelor’s degree).

    + 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing

    + 3 years of direct team lead or leading matrixed or cross-functional teams.

    + Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy.

    + Solid business acumen combined with strong technical and customer experience foundations

    + Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.

    + Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.

    + Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

    + Ability to excel in a dynamic environment with shifting priorities and a high degree of independence.

    + Demonstrated people management skills.

    When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

    **Preferred Experience:**

    + 5+ years of experience in analyzing digital trends and KPIs and defining, developing and implementing digital enhancements on .com, Mobile to improve digital acquisition funnel performance, service and nurturing experiences

    + 5+ years of developing or delivering digital strategy(s)/planning to stay competitive in the marketplace and industry, preferably in financial services

    + 3+ years of leading high performing teams, to include cross-functional teams

    + 3+ years identifying or developing new digital capabilities and technologies to bring products and/or services to market digitally

    + 2+ years of experience in a large financial institution, preferably in the Health and/or Annuities lines of businesses.

    + Proven experience in managing or supporting online member feedback and satisfaction to identify and build strategies to improve the members end to end experiences and Omni channel experiences

    + MBA preferred

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **Compensation:**

    USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200 - $243,500* (this does not include geographic differential it may be applied based on your work location)

    Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

    ***Geographical Differential:** Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

    **Shift premium:** will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

    **Benefits:**

    At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    Please click on the link below for more details.

    USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

    **Relocation** assistance is **Not Available** for this position.

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time


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