As a Patient Registration Representative, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enable us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. Positions may be available in the following areas: Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child, and Transplant Services.

Shifts will be based on the specific department. Typical shifts are 8 – 10 and start anywhere between 5:00am and 9:00pm, any day of the week. This could vary depending on business needs and additional information will be provided during the interview process. We offer 3 weeks of paid training. This position will be located at either of the following:

Mercy Gilbert Medical Center (MGMC), located at 3555 S Val Vista Dr, Gilbert, AZ 85297

Chandler Regional Medical Center (CRMC) located at 1955 Frye Road, Chandler, AZ 85224.

Both locations offer shift differentials for afternoons, evenings, nights, and weekends as well as on call pay. We have an onsite cafeteria and gift shop with employee discounts as well as an onsite Starbucks and free parking. Performance based bonuses are also available.

Primary Responsibilities:

Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
Organizes and schedules patient services and appointments for referrals or follow – ups ensuring proper information is forwarded to practitioners
Utilizes computer systems to enter, access or verify patient data in real – time ensuring accuracy and completeness of information
Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.