The Patient Access Specialist functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider’s practice. The primary role is to organize the practice’s daily activities and paperwork.

This position is full-time Monday – Friday. Employees are required to have flexibility to work during our normal business hours of 7:00am – 7:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 625 N. 6th Street Phoenix, AZ.

Primary Responsibilities:

Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting.
Obtains referral, authorization and pre-certification information and documents this information in system.
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due.
Trains staff on computer systems, new processes, payer updates and assigned reporting
Functions as a Superuser for primary computer systems
Proactively identifies and leads department process improvement opportunities
Works on Special Projects as needed
Performs the duties of a Patient Access Representative
Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas