$2,000 Sign On Bonus For External Candidates
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Patient Access Specialist functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider’s practice. The primary role is to organize the practice’s daily activities and paperwork.
This position is full-time Monday – Friday. Employees are required to have flexibility to work during our normal business hours of 7:00am – 7:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 625 N. 6th Street Phoenix, AZ.
Primary Responsibilities:
Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting.
Obtains referral, authorization and pre-certification information and documents this information in system.
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due.
Trains staff on computer systems, new processes, payer updates and assigned reporting
Functions as a Superuser for primary computer systems
Proactively identifies and leads department process improvement opportunities
Works on Special Projects as needed
Performs the duties of a Patient Access Representative
Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent experience
2+ years of Customer Service experience such as hospital, office setting, customer service setting, or phone support
1+ years of electronic health record experience
Ability to work during our normal business hours of 7:00am – 7:00pm. It may be necessary, given the business need, to work occasional overtime.
Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.