Working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. Resolve routine to complex issues.

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 20414 N 27th Ave, Ste 100, Phoenix, AZ 85027.

We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

Answers 50-70 calls from patients, resolving moderate to complex issues.
Schedule and verify appointments in clinical information system.
Verify and update patient demographic and insurance information.
Send and receive tasks to Provider offices to assist patient with access to medical care.
Receive and process; expedite stat and at-risk referrals.
Contact patients to inform of appointment and referral status.
Extreme high volume data entry.
Process and resolve expedited patient complaints.
Review and processing of medication refills.
Proactive response to inquiries from patients, Providers, and internal medical personnel.