Job Description:

+ On a day-to-day basis, you will be acting as a Virtual Gate Agent supporting thousands of drivers across the country using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers.

+ We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.

+ This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed.

+ On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must.

Qualifications:

+ 1+ year of high volume (Call Center) customer support experience

+ Strong job tenure required.

+ Someone who can follow an SOP – strong problem-solving skills is a must!

+ Experience with Microsoft Excel and keyboard short cuts. Must be proficient in computers!

+ Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast-paced environment.

+ We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.

Work Environment

+ Training is in person for 3 weeks, then after training they will be 2 days in office and 3 days remote.

+ Will be assigned a schedule of Sun-Thurs OR Tuesday-Saturday, 5x 8hr shifts with a start time between 8am and 10am

+ Reps will work a hybrid schedule of 2 days in office and 3 days remote.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.