**Primary City/State:**

Arizona, Arizona

**Department Name:**

HR Technology & Operations

**Work Shift:**

Day

**Job Category:**

Human Resources

Great careers are built at Banner Health. There’s more to health care than doctors and nurses. We support all staff members as they find the path that’s right for them. Apply today, this could be the perfect opportunity for you.

Becker’s Healthcare recently honored Banner as one of 150 top places to work in health care for 2023, we are proud to offer our team members many career and lifestyle choices throughout our network of facilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you.

In this role you will be responsible for:

+ Primary responsibilities:

+ Deep understanding of position management and controls in MyHR|Workday

+ Manage corporate position movement in partnership with HR and Finance to ensure staffing requests align with budgets.

+ Works with varying levels of leadership to communicate, educate, and hold leaders accountable to position budgets.

+ Maintain records of position activities and changes.

+ Audit and reporting of corporate positions to ensure appropriate actions are taken (closing, transferring, etc.)

+ Subject Matter Expert (SME) for position reporting and dashboards.

+ Additional responsibilities:

+ Service Now Tier 2 support for escalated cases from the Resource Center, HR, Leaders, Recruitment etc.

+ Workday structure maintenance - supervisory orgs, matrix orgs, cost centers date of hire corrections etc.

+ Manage audit reports and update data elements for Workday modules

+ Manage security requests (learning completion, certification requests, etc.)

+ Manage incentive repayment process (sign-on, relocation and retention)

The schedule is Monday - Friday 7:30am – 4:30pm Arizona time.

**This is a fully remote position and available if you live in the following states only: AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, MI, MN, MO, MS, NC, ND, NE, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WV, WA, WI & WY.**

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for coordinating, organizing, preparing, and supporting human resource technology and related programs. This position provides system support to departmental application users, troubleshoots system issues and generally ensures the assigned software can be used as intended. Incumbents are accountable for sustaining and improving delivery of services, support of content management for departmental systems and functional processes, and evaluating and reporting on program, technology, process, and system effectiveness. This position will assume responsibility for onboarding staff, training development and delivery, and integration to departmental processes and systems. In addition, this position will serve as a focal point to enable effective implementation and sustainability of system-wide practices and system utilization. These programs and this support will increase the productivity of employees by enhancing their knowledge of the applications and practices.

CORE FUNCTIONS

1. Maintains optimal operation of Workday HCM, Service Now HR, and/or other departmental application in partnership with business partners, information technology or external software vendor, as appropriate. This may include implementation, maintenance, testing and/or application security. Requires a basic understanding of cross-system dependencies and relations.

2. Serves as an escalation point for production support. Able to apply critical thinking and analytical skills to resolve issues related to individual records or issues. Works to identifies trends at an individual record level where issues are occurring to improve system utilization.

3. Identifies, investigates, tracks, and resolves project, system or application errors ensuring the solution is timely and of acceptable quality. Oversees the effective, correct, and consistent application of data analysis and decision making for employee systems and data.

4. Executes on operational support and maintenance of Workday structures to ensure risk reduction and system stability. Ensures system and data cleanliness and accuracy. Drives auditing and resolving identified issues that come from customers, audit/error reports, and/or projects.

5. Participates on projects teams as a testing resource. Performs testing and post-production validation, maintains proper documentation of test results and acts as a liaison between business units and IT. Communicates system and process changes to the business areas on a single record level.

6. Assesses the effectiveness and quality of the programs by extrapolating and analyzing data received and initiating continuous quality improvement plans that will result in the enhanced delivery of programs and practices to exceed customer service expectations.

7. Participates in the determination and design of end user training, documentation, system procedures and curriculum for applications and systems. Develops mechanisms for providing basic, intermediate, and advance training by analyzing and responding to the needs of the customer. Facilitates the initial roll out and ongoing training of the user community.

8. Reporting focused resources may serve as a report advisor and junior developer being a liaison between business and the Workday application data. Types of Workday report development may include basic custom reports. Incumbent will have knowledge of existing reports and able to provide customer support and assistance for data requests.

MINIMUM QUALIFICATIONS

Must possess strong knowledge as normally obtained through the completion of a bachelor's degree in related business discipline to area assigned or computer science or equivalent experience.

A level of experience as would typically be obtained in 1 to 3 years working with systems or as a functional "super-user" of an application in a similar department environment, or through successful completion of relevant course work is required. Good organizational skills, as well as good oral and written communication and human relation skills are required.

Strong working knowledge of typical word processing, spreadsheet and/or database applications is required.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability