Calls from mortgage borrowers with inquiries about payments, escrow, and general mortgage service will be answered during the first half of the month.

Similar calls will be answered in the second half of the month, and an auto dialer reminding debtors of their payments will take up around 20% of each day. will inquire as to whether they would prefer to pay over the phone. NOT COLLECTIONS.

Be helpful, kind, and upbeat when interacting with each homeowner.

Interact directly with clients on a range of incoming client requests and questions, including processing payoffs, escrow, website support,

Offer and direct qualified homeowners to the Originations department for refinance opportunities.

Engage in outbound collection efforts for accounts that are less than 30 days past due, though occasionally you might include accounts with a lot of

greater rates of delinquencies

Recognize the various call escalation routes and dynamically direct them to the proper internal parties.

Fulfill performance standards

Make use of our in-house software platform and collaborate with us to suggest systems.

ADDITIONAL INFORMATION

will use a dialer to handle a combination of incoming and outgoing calls. (The average monthly number of calls is 350.)

will only have 35–40 genuine right party connections per day on average.

Metrics adhered to:

QA, resolution of the first call

Rate of Adherence

C Sat Score (over 90% goal)

Wrap Time: one to three minutes

Ability

Data entry, customer assistance, call center, mortgage, loans, financial services, bilingualism, banking, closing

Details of Top Skills

Financial services, mortgage, loans, customer service, call center, and bilingual

Pay and Benefits

The pay range for this position is $20.00 - $21.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position will be accepting applications until Dec 26, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.