Covid19_pipelineaz_com

Fast-Track Online Learning

Up-skill or change a career from home with short-term online programs ranging from a few hours to a few weeks.

Maricopa Community Colleges

Advanced Computer Usage and Applications CCL

The Certificate of Completion (CCL) in Advanced Computer Usage and Applications program is designed to provide the skills necessary for office professionals in the use, application, and technological developments of computers.

Learn More  

Pima Community College

Call Center Manager

This course will prepare you for a role as a call center manager. You will gain the skills needed to ensure your call center operates efficiently, including employee supervision, quality assurance, and workforce management.

Learn More  

Pima Community College

Call Center Representative

The Call Center Representative course will prepare you for a frontline role in today's fast-paced call center and positions you for advancement within the industry. You will gain key skills needed to provide high-quality customer service through the most common channels, including phone, email, chat, and social media.

Learn More  

Arizona State University

Certificate in Management

This certificate in Service Experience Management offers cutting edge knowledge in how to delight your customers and increase their loyalty to your enterprise. Learn the best-practice models for delivering an excellent experience to your customers in a highly-competitive service marketplace.

Learn More  

Pima Community College

Certified Administrative Professional

In this course, you will learn the basics of workplace administration as well as how to begin and grow a successful career as an administrative professional. The course covers the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics

Learn More  

Maricopa Community Colleges

Computer Usage and Applications CCL

The Certificate of Completion (CCL) in Computer Usage and Applications program is designed to provide an overview on the use, application, and technological developments of computers in a changing electronic environment. Courses focus on training the student in the basic use of software applications including the computer operating system, word processing, electronic worksheets, database management, presentation graphics, and the Internet.

Learn More  

University of Phoenix/ManPower

Contact Center Team Lead

Today's Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSR and the environment where s/he performis his duties.

Learn More  

University of Phoenix/ManPower

Contact Center/Customer Service Agent

In this course you will learn how to create documents, work with Microsoft OneNote, and provide effective customer service.

Learn More  

Maricopa Corporate College

Customer Engagement Excellence Boot Camp

This training program provides the basic customer service and communication skills that you need to stand out to employers and get hired! We'll also provide resume writing and interview skills training to prepare you to meet with our hiring partners at the end of the program.

Learn More  

Maricopa Community Colleges

General Business CCL

The Certificate of Completion (CCL) in General Business is designed to provide business training for various entry-level positions in business. The courses include an introduction to business concepts, accounting and computer principles, and legal issues related to business. An Associate in Applied Science (AAS) is also available.

Learn More  

Arizona State University

Groups,teams and teamwork

In this course, you will learn why teams are important, how to develop effective teams, and how to deal with common conflicts that might arise, especially when dealing with a brand new team.

Learn More  

Arizona State University

Health Care Leadership/Management

The Professional Certificate in Health Care Delivery Leadership and Management offers training in systems thinking, leadership, process engineering, patient safety, and quality improvement with a focus on high-quality, patient-centered care in a team-based approach.

Learn More  

Mesa Community College

International Trade

The Certificate of Completion (CCL) in International Trade program prepares students for entry- and mid-level positions in international business. It is also designed to provide advanced knowledge and skills for those already working in the field of international business.

Learn More  

Arizona State University

Introduction to Management

How do organizations become successful? How do they maintain success? Is making good business choices an art or a science?The key is effective management. In this course, you will learn gain insight into management best practices.

Learn More  

Mesa Community College

Organizational Leadership

The program provides leadership and communication skills and techniques for planning, organizing, leading and controlling business situations.

Learn More  

Maricopa Community Colleges

Organizational Leadership CCL

The Certificate of Completion (CCL) in Organizational Leadership is designed to prepare students with knowledge and skills needed in today's changing workplace. The program provides leadership and communication skills and techniques for planning, organizing, leading and controlling business situations. This program also emphasizes procedures for effective resource allocation. The CCL in Organizational Leadership is fully embedded in an Associate in Applied Science (AAS) in Organizational Management.

Learn More  

Maricopa Community Colleges

Public Administration CCL

The Certificate of Completion (CCL) in Public Administration program is designed to meet the needs of employees of government or non-profit agencies and those desiring employment or advancement. The program covers the history, present, and future of public administration. Courses include topics on public policy, finance, human resources, organizational behavior, and government. An Associate in Applied Science (AAS) in Public Administration is also available.

Learn More  

Maricopa Community Colleges

Quality Customer Service CCL

The Certificate of Completion (CCL) in Quality Customer Service program is designed to provide students with training to meet the requirements for employment in the field of customer service. Courses will be offered in customer service, teamwork, communication skills, and professional development.

Learn More